clatterans.com

Ordered a 3 pack of replacements for my Kenmore Elite fridge. It arrived 6 days later via free Fedex. Have not used them yet so I can't comment on the quality of the product; however I was surprised by the $1.79 (4.65%) charge from Visa for a foreign transaction. Catterans advertises that they ship from the US but I suspect it is a Chinese business. Bet you can't find any mention of a currency translation fee on the Catterans site. For full disclosure they should mention this at checkout.

After wasting several hours, I was to find out that my order(s) were canceled... they do NOT follow up to their customers that they do/did this... it is up to the customer to inquire “why I did not receive my order”. WORST customer service.

I ordered RF11 they sent CL RF11, not the kind I requested. When the water started running from the dispenser black stuff came out of the filter at first. So I read the box, and it says let the water from the dispenser run for 5 minutes. CL RF 11 is lighter than the RF 11. I do not know why. It fits so I used it so as not to go through the hassle of returning it.

Works well, easy to install and a reasonable price. This is my third purchase of this filter 9030 and I'm quite happy with the product. I haven't noticed any bad smells or off flavors from the water passed through this filter although we have pretty good water quality here in the Pacific Northwest straight from the tap.Erica A Counts

I would give a negative, meaning NO star, if it were possible. There is no way to connect with a customer rep when I called back to get a refund on my order due to the fact that the quality of my filters is VERY POOR. It was almost $150 total! DO NOT BUY FROM THIS COMPANY. YOU WILL REGRET IT FROM MY EXPERIENCE. Also, when I was having website problems when I was ordering initially, I called the rep and he was very rude and was almost yelling at me. I should have taken the cue then not to do business with these people. Sometimes going cheaper isn't always better.

At first I really wasn't sure what to expect I figured if I was lucky it might work as good as a Britta which is better than nothing but within a few months of hooking it up I realized how great it is my water taste so good now we use city water which tends to smell like a public pool and you would never know.

I ordered filters for my refrigerator… I ordered filters for my refrigerator from Clatterans about two months ago and they sent me the wrong filters. I copied the model number off the old filter when I submitted the order but they insisted I ordered the wrong filter and refused to provide return shipping. I returned the filters several weeks ago and I paid for the return shipping. They keep sending me emails requesting more ridiculous information regarding the model of my refrigerator etc. They have the filters and I am simply requesting a refund. As of this writing they have not refunded my money and keep trying to sell me more filters. Apparently this is a Chinese based outfit because their emails are unintelligible. This is a fly by night operation that should be avoided at all costs. I went on EBAY and bought the filters for half the price they were charging.

Nothing went wrong but there were is no phone number to check on my order, which I have not received yet& am in desperate need of it, my card was charged last week, I received no confirmation in my email, very suspicious, thinking of contacting b b b or attorney general to report this

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