Computers Worth

I ordered Norton Antivirus 2014- 3 pc download on June 25, 2014 and per web site I would receive a product key code within 48 hours. It is now June 30, 2014 and I have not received an email with the product key code. I have tried to contact Computer's Worth on their business #, on their customer service # (which gives a fast busy signal every time you call it), and also emails as to which they do not respond to. I would not recommend doing business with this Company. I really don't think they are in business anymore. I think their automated ordering system is just taking orders and money.

I am still waiting for the (4) Acrobat media I ordered back in Nov 8, 2012. I sent a follow-up email but received this reply: "John is no longer with Computersworth. He left rather abruptly so we are going through all of the orders so that we can take care of our customers / vendors. Thanks for your patience." I don't know what my remedy is to recover the $400 they took from me. The authorities should shutdown this company and place the owners behind bars. DO NOT ever make a mistake of ordering from this company.
Ross R. (New Jersey)

Ordered Microsoft Office 2010 Home and Business on Monday and received on Wednesday!! Fast shipping and saved me over 100.00 on this program!! I will shop again with them.

I ordered anti-virus software on January 14, 2013. Their response said the download information would be available in 24-48 hours. To date (January 25)the order has not been filled. Telephone messages left on their company number have not been returned. I have also not received a reply to emails sent to their published email addresses. And or yes, they have my money. I do not recommend doing business with this company.

I order tens of thousands of dollars of software from Computersworth every year and have yet to be dissatisfied with them in any way. They are extremely customer oriented, provide great prices, prompt service, and never have had an issue with their products. Shipping is always reasonably priced and fast. The staff is very personable.

I occasionally ask pricing for budgeting for a specific project, but never ask pricing when I place orders because I know that I'm being treated fairly.

I have used this company for years, and look forward to continuing with them for many years to come.

I bought Lexar media and it was shipped asap with no hassles. In December we received SPAM from people who had broken into Computersworth systems and stole credit card information as well as email addresses, etc. This information showed up in our email from a party claiming to represent freelotto.com (BUT IT WAS NOT anyone from freelotto.com) and apparently is now being investigated by the Secret Service.
I have Serious concerns about the security of Computersworth.com computer systems and would not recommend giving them my credit card number ever again. Too bad because they had good service.
I have tried contacting John or anyone else at Computersworth but no one has replied to any of our requests for information regarding this matter.

After reading the good comments about this at other review sites about this company I purchased a Microsoft XP home edition OEM SP2 Operating System. The shipping was very fast almost next day via USPS. I went to install the new OS and there is a problem with the CD, it is defective because it cannot finish the OS install. Since this is my testing of software PC I have installed Microsoft 2000, and Microsoft XP Pro on this machine without issue.

I contacted them be email [email protected] and I asked for a replacement and an RMA numer and return shipping address. John stated in his return email it is not an issue with the software but with my hardware. I stated to him that I do not have an hardware issue because I proved this in my emails to him that my PC can install win 2000 and win XP Pro on my machine without. I double checked this even after I tried installing the defective cd he sent. This proved that there is not a hardware issue. Even the microsoft link I sent to him proved this.

http://support.microsoft.com/default.aspx?scid=kb;en-us;812247

So I sent an email yesterday at 2:30 pm CST again asking for a replacement CD again and a shipping address and RMA number to send the defective CD back. As of today at 1:33 CST I have not recieved a response and when I call their 1-800 number all the phone does is ring with no answer. I am begining to think this guy is not reputable. I am giving him until the close of businsess today, 5:30 pm CST to resolve this issue or I am disputing the Credit Card charge. I wish I had read the reviews here about the credit card number security, I would have never have ordered from them if I knew this occured.

I will post an update as to what the bussiness response is or if I get one.

To be continued...

=========================================

Ok - just recieved an email from the companies contact email [email protected]. They will honor my request for sending out another CD for Microsoft Windows XP Home Edition and I can send the defective one back to the return address on the shipping package they sent.

They stated that their phones are down due to construction on the road outside their office.

I feel better that at least they are agreeing to allowing me to exchange the software for another one. This is a sign of a good business practice.


Update...

John sent me a replacement CD, although had many very small scratches on it, I was expecting a new condition CD, in the same opened packaging that the original was shipped back in. Luckly the same COA worked for this replacemnt CD and I was able to install the MS XP Home Edition Software.

If I wasn't in the IT field this would have a big nightmare. I had to prove to John that the CD was defective before he agreed to replace the mechandise which I was able to do because of my work background. I don't think the average consumer would have been able to prove this nor should they have had to be required to do so. I will not be buying anything from Computersworth in the future because of this.

I have a bad experience with this vendor. Not only was my product delivered late (4 days after order, rather than 24-48 hours as advertised, but ComputersWorthless sold me software incompatible with my OS, and there was no mention on their site that it would not work with my 64bit system. When I called "John" for help, I was put on hold twice for over 10 minutes each time, then was basically told it was my fault for ordering the wrong product and there would be no refund or credit. Contrary to the positive reviews on pricegrabber about "John", he was defensive, rude, arrogant, unsympathetic, and very slow to respond to my follow-up emails. He finally just stopped responding to me altogether. Maybe I caught this guy on a bad day, but I know if I treated my customers like this I would be out of business! I am out $15 plus tax with unusable software, which I will probably just give to a friend with a 32 bit machine. It is hard to believe they would risk a bad review over a $15 product.

AVOID this place. They suck.

Placed order Wednesday morning (Aug 6th, 2003) -- recieved by Thursday (Aug 7th, 2003). Sure, I am close to the company's location - Texas, but they processed my order same day since I ordered before 2 PM. I am very satisfied.

I placed an order on 3-1 and had it in hand by 3-4 and I live in VA. I've dealt with computers worth before and have never had any problem. Items arrive in good condition and are what they are advertised to be. The only thing I could wish for would be better communication. It would be nice if they would just send a short email to let you know when your items ship. I'll continue to do business with them till they give me a reason not to.

I have dealt with this site for years. I have always gotten quick shipping and excellent service. John always took good care of me, and I was under the impression this site was mainly his venture. To read that he is no longer with the company explains some things, but not why they are still accepting orders and money. I ordered 3 copies of Windows 7 OEM the first of this last March. I mistakenly chose snail mail, so I had no tracking info. I was skeptical when I tried to call to modify the order and got no reply. After 37 days, I filed a dispute with my credit card company, who took a month to look into it and just reversed the charges. If you are still "waiting for an order", stop waiting, and contact your CC co. It makes me sad, as their prices were nearly unbeatable and service was good. I am mad they have essentially ceased operations but have neglected to turn the website off and keep collecting people's money for orders they seem to have no intention of filling. For that, they need to answer to authorities.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.