cruisedirect.co.uk

4.5 / 5

cruisedirect.co.uk

4.5 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.5 / 5

Trust Score

4.5

Reviews

4

Social

5

Featured

4.5

Technical

Is cruisedirect.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

13

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 21 reviews

Smart.Reviews

4.5

13 reviews

Mamma

1

4 reviews

Trustpilot

2.6

4 reviews

Cruisedirect.co.uk Review

No description for this company.

Cruisedirect.co.uk Customer Service Contacts

Ambassador House, Barrow In Furness, LA14 1HZ

Last update: Tue, Sep 7, 2021 2:39 AM

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Cruisedirect.co.uk Reviews & Complaints (13)

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price 5 /5

refund 1 /5

customer service 1 /5

Extremely pleased with company re: booking a cruise. I've never been on holiday abroad for many years and have never been on a cruise. Kirsty was so helpful and helped alleviate any concerns I had.
5

1 year ago

review by L. D.

First time I have used Cruise Direct. I was very impressed with their efficient and professional attitude from booking the cruise to paying for it and I will most certainly use them again in the future.
5

1 year ago

review by Mr Alfred Beattie (Perth Scotland)

Such great service couldn't have asked for any better. Jamie & Hayley helped with our booking and went above and beyond. 5* service will recommend to others as was very impressed with the level of service. Thanks Guys!
5

1 year ago

review by O. L.

We had a cruise booked for 2nd June. I understand the difficult circumstances we are in but we have had no contact what so ever from this firm. No email/text/phone call. Don't use this company their customer service is shocking!!!!
1

1 year ago

review by J. Harris

#customer service(1/5)

I have to admit I always book with Cruise Direct/Barrhead Travel. They offer a very personal experience as they know exactly what my cabin preferences are, so I never have noise above or below from kitchens, dining rooms bars etc. They always get me a good deal and overall make booking cruises the pleasurable activity it should be.
5

1 year ago

review by Fr Denis

No information given about our cruise in October. Balance is now due and want to speak to someone about options but phone lines closed and no one has replied to my messenger message or email as yet. Awful customer services in a very unsettling time for customers!
1

1 year ago

review by Joanne Hutchinson

#customer service(1/5)

The booking process by phone was easy and effective with a good helpful agent. Only issue so far: one of the emailed documents says clearly that travel docs have to be signed and returned, but gives no address. When I phoned to ask for an address I was told the docs need not be returned if they have been sent out by email. We had spent time printing, checking and signing - a little irritating!
4

1 year ago

review by W Wright

We have booked a few cruises now with cruise direct and have found them very friendly and a pleasure to deal with. Special thanks to Rob who unfortunately has moved to pastures new, we were so sorry to lose him but Jamie has stepped up to the mark and I think we're going to have the same relationship. Many thanks cruise direct.
5

1 year ago

review by margaret moorhouse

We had a 2 night stay in Venice, then a 7 night cruise around the Mediterranean booked through cruise direct. The trip should have started in the 7th May 20 but was cancelled due to COVID. It is now 4 months later and we have not received any kind of refund. The company have sent me 2 emails to ask me to be Patient but I think 4 months is a wait too long.
1

1 year ago

review by Mike Clay

#refund(1/5)

I always book with barrhead travel part of cruise direct they are based in Barrow in Furness I get great service with anyone you speak to but in particular Jamie, and before him Rob who I really miss. Jamie is excellent nothing is too much trouble you always get the best price with good discount and so pleasant I have 6 cruises booked over the next 18 months with him can't recommend enough.
5

1 year ago

review by Margaret Lancashire

#price(5/5)

Kirsty did everything she could to tailor the holiday to our needs. I can’t thank her enough.
5

1 year ago

review by Deleted User

We were very much looking forward to sailing on QM2 to the Norwegian Fjords in a couple of months time. However, due to COVID-19 we have cancelled and rebooked. It took a couple of emails and a very helpful phone call with Cruise Direct to rebook a cruise to Norway later in 2021. Excellent service by Cruise Direct/Barrhead at Cumbria.
5

1 year ago

review by Clive Stanley

We found that this business has an active Facebook page with 15191 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
5

by Smart.Reviews

Cruisedirect.co.uk Review

No description for this company.

Cruisedirect.co.uk Customer Service Contacts

Ambassador House, Barrow In Furness, LA14 1HZ

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