Economy Energy

2.3 / 5

Economy Energy

2.3 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.3 / 5

Trust Score

1.4

Reviews

3

Social

1

Featured

4.5

Technical

Is economyenergy.co.uk legit?

  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Mostly not trusted websites are linking to this site
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

70

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

You have to be an authorized business owner in order to use this feature.
justenergy.com justenergy.com
5 5

Trust score (5/5)

Choose Just Energy as your next electric company and gas provider See electricity and gas rates and plans that meet your specific needs with a company that has served 15 million satisfied customers for over 20 years

portrait-painting.com portrait-painting.com
4.9 4.9

Trust score (4.9/5)

Hand in Hand Good Clean Fun handinhandsoap.com
4.9 4.9

Trust score (4.9/5)

Vegan sustainable and palm oil free soaps washes and essentials for a clean life clean conscience Buy a bar give a bar

e Heat eheat.com
4.9 4.9

Trust score (4.9/5)

eheat.com

overstockart.com overstockart.com
4.9 4.9

Trust score (4.9/5)

TNW thenextweb.com
4.9 4.9

Trust score (4.9/5)

Original and proudly opinionated perspectives on remarkable stories for Generation T

Technical Recruitment - Jobs in Oil and Gas Automotive Power and Energy fircroft.com
4.9 4.9

Trust score (4.9/5)

Recruitment specialists with over 45 years experience in the Oil Gas Automotive and Power Energy sectors

Vision on technology for a better world vito.be
4.8 4.8

Trust score (4.8/5)

VITO levert intelligente en kwalitatief hoogwaardige oplossingen die een concurrentievoordeel kunnen betekenen voor grote en kleine bedrijven Het biedt objectief onderzoek studies en adviezen op basis waarvan de industrie en de overheid hun toekomstig beleid kunnen bepalen Lieven also entertained the launch event of Cleantech Flanders

Bulb bulb.co.uk
4.8 4.8

Trust score (4.8/5)

Join Bulb for affordable, renewable energy. Switch and save up to £288. 100% renewable electricity and 100% carbon neutral gas.

Utility Warehouse utilitywarehouse.co.uk
4.5 4.5

Trust score (4.5/5)

For over 165 years we have been helping people protect their families and provide for the income they will need in retirement We are building a new company to last the next 100 years

Based on 70 reviews

Smart.Reviews

2.3

70 reviews

Economyenergy.co.uk Review

At Economy Energy we love low prices for electricity and gas - we know you do too It39s why we keep things simple with four low cost tariffs Value Smart Pay Direct Saver and Evergreen

Economyenergy.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:42 AM

Write a review

Point: Poor

Review economyenergy.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Economyenergy.co.uk Reviews & Complaints (70)

Filter reviews by tags

delivery 3 /5

price 3 /5

quality

customer service 3 /5

on-time

awful.Left last October b4 they went bust and chasing them for my credit balance ever since.was told I was at least £300 in credit but they took DDRs 3 months after I left.Also took extra large DDrs on top!!!! Been dealing with Ovo and Grant Thornton and finally told today I owe them £105.No proof but unable to disprove as no bills from Economy energy.Have had to pay as threatened with debt collectors if I don't pay in full now.Have no choice as can't waste another year of my life getting nowhere. What a total sham!!!!
1

3 years ago

review by kevin chapman

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

At last I have received my refund of £305 after pestering EE since I terminated my contract and direct debit 10 months ago with this criminal outfit. It puzzles me why the fraudulent directors of this failed company have not been prosecuted and are not languishing in prison for their part in the attempted theft from over 250,000 customers. I also wonder why Ofgem has not had disciplinary action taken against them for ignoring the problem for 3 months after it first emerged. This Quango is a total waste of space.
1

3 years ago

review by Stuart Oxley

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Why are EE still reporting reviews after it has ceased trading when all the reviews are of similar nature of customers being owed money like myself £1931 as i had 3 properties with them
Despite leaving them in October 2018 and promises or should i say delaying tactics no refunds appeared
I would have thought they had bigger things on their plate than reporting reviews on this platform
I think the companies reputation cant get any lower than it is

//*-*\\

Account 2055270
Account 2055272
Account 2055273
1

3 years ago

review by Alastair

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very bad i top up 10 pound on my gas card and when i insert the card the 10 pound dissapear???? How and why and i call them they said they ll change i dnt understand what they want to do really confused their system i want my 10 pound back now i am afraid to top up again ?
1

3 years ago

review by Manika Bk

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

*********** READ *************
Copy of email received from Economy Energy yesterday 14th January

As of 8th January 2019, Economy Energy has ceased to trade. Ofgem, the energy regulator is appointing a new supplier for its customers.

You do not need to worry, your supplies are secure and credit balances are protected, Ofgem's advice is not to switch, but to sit tight and wait until the new supplier has been appointed. Any positive credit balance that you hold with Economy Energy, even if youa are no longer an Economy Energy customer will be honoured by Ofgem's "Supplier of last resort process"

This will help make sure that the process of handing customers over to the new supplier is as hassle free for customers as possible. If you are owed a refund, payment will be made accordingly once another supplier has been appointed.
2

3 years ago

review by Stuart Boate

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I too took out a new 1yr fixed term rate estimated by my previous bills with them and then they hiked up my bills from £30 a month to £99 saying I was estimated to use more energy over the winter. when I Tried to contact them and send meter reads to prove I was using less I got no response. They sent a text prompting duel meter reads but for gas there was no where to enter the figure. I though I'd be penalised for ending my one year fixed before it was finished, so was hoping to get a refund for unused funds and switch provide,. this is very frustrating. I must have overpaid by £300.00
1

3 years ago

review by Raeleen Hutchinson

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

EXPOSED: Murky dealings that led to collapse of small power firm Economy Energy
Economy Energy is being sued by National Grid for £12m over smart meters
Damning document reveals boss failed to disclose links to rival firm
By Simon Neville For The Mail On Sunday
Published: 22:02, 12 January 2019 | Updated: 10:32, 13 January 2019

Collapsed power firm Economy Energy is being sued for millions of pounds by three companies including National Grid, The Mail on Sunday can reveal.
An investigation by this newspaper found that the firm’s boss, Lubna Khilji, 33, was embroiled in a series of disputes before the firm ceased trading last week.
In one case, National Grid claims the company owes it £12million for supplying smart meters.

Investigation: Boss Lubna Khilji has been involved in a web of energy firms
Two other smart meter installation businesses, Access Install and Green Deal Marketing Southern, took Economy Energy to court in 2017 and 2018 over unpaid bills.
The company is understood to be contesting the cases.

Ovo appointed by regulator as new supplier for 235k Economy Energy customers
Renewable power provider Bulb Energy slumps to a £24m defecit.

Quarter of a million customers with Economy Energy told to not change suppliers until everything is tansferred over to OVO.

Small supplier Economy Energy banned from taking on new Customers.

Economy Energy, whose 235,000 customers have now been taken on by Ovo, had made a last-ditch bid to survive last month when it hired City powerhouse KPMG to help raise £5million.
Khilji – who bought her home in Kenilworth, Warwickshire, with £964,000 in cash two years ago, according to Land Registry information – was reported to have offered to put up £5million of her own money as well.
But The Mail on Sunday can reveal that documents given out to potential investors failed to mention the outstanding court cases.
They also claimed that she owned ‘100 per cent’ of the company – a statement backed up by its latest published accounts. However, other records on Companies House suggest that Paul Cooke, who also owns rival firm E Energy jointly with Khilji, was also a shareholder of Economy at that time.
Last night, lawyers for Cooke said Economy’s shares were wholly owned by Khilji when the company collapsed. Companies owned by Cooke, 50, and Khilji have been under investigation since 2016 by the regulator Ofgem for alleged collusion. The pair appear to have spent the past few months altering the ownership structures of a web of energy firms they control.

Over the past year, nine energy suppliers have gone bust
On December 21, Khilji stepped down as a director of three other energy companies, which all have licences to supply gas and electricity to homes.
She was replaced by Cooke. On the same day, ownership of Vavu Power, Albuquerque Energy and Santana Energy transferred from Economy Energy to E Energy.
The registered address also changed from Economy Energy’s office in Coventry, where Khilji was spotted by The Mail on Sunday last week, to E’s Birmingham headquarters. Industry experts said these brands could now be used to attract new customers.
The revelations will heap pressure on regulator Ofgem to tighten up the rules for individuals who try to set up energy firms in Britain.

Over the past year, nine suppliers have gone bust, yet the owners have walked away from any money owed to customers or in taxes. That has left a bill of about £100million for other suppliers.
Last night, one senior industry source said of Economy Energy’s dealings: ‘In all my years in the industry I have never seen anything like this. Economy’s behaviour is outrageous and completely unprecedented. How they got away with this is mind-boggling.’
Signs that Economy Energy, which was launched in 2012 by Khilji, was under strain emerged when it extended its accounting period in November last year.
The fund-raising document, seen by The Mail on Sunday, states that losses had hit £5.7million for the seven months to October.
It also states that the company lost 100,000 customers in 2018. Some consumers have alleged that they have waited months to be repaid the credit they had on their accounts. Citizens Advice said it had received a large number of customer service complaints about Economy Energy.
The KPMG document, named Project Wattley, said: ‘The direct debit market has proved difficult and the inherent billing issues with this customer base have put a recent strain on Economy Energy’s profitability and resource.’
The document failed to disclose that the company owed £15.5 million in unpaid green taxes or Khilji’s shareholding in rival E Energy. It also failed to state how much was owed to customers in credit. Multiple sources said the company still owed millions of pounds to customers when it went bust.
KPMG declined to comment. A source close to the accountancy giant said all the information in the document was provided by Economy Energy and KPMG was not required to check it.

Smart meters order: Court documents allege that Economy failed to pay the £12million bill
The document was understood to be an ‘information memorandum’, which, unlike a prospectus issued on the stock market, is not required to provide full disclosure to potential investors.
The source said the attempts to raise funds were halted before any investors put in money. National Grid, Access Install and Green Deal Marketing Southern declined to comment on the ongoing court cases.
According to court documents for the National Grid case, Economy Energy ordered nearly 300,000 smart meters from the company in 2016 and 2017 for delivery last year.
The paperwork alleges that Economy failed to pay the £12million bill – despite National Grid’s four letters between December 2017 and June 2018 asking for payment.
The case against Economy brought by Green Deal Marketing Southern also lists E (Electricity and Gas) Limited, Paul Cooke and Lubna Khilji as defendants.

Gillian Guy, chief executive of Citizens Advice, said: ‘Economy Energy has been failing its customers for years.
‘We have seen extensive problems with this firm and raised numerous concerns with the regulator... there are still firms operating now that require the regulator’s attention.’
Ofgem launched its first probe into Economy Energy in 2016, accusing it of breaching competition law by agreeing with E Energy to avoid competing for the same pre-payment customers.
Two further investigations into Economy were launched last year into unpaid green taxes and poor customer service. The latter led to Economy being banned from taking on new customers.
Ofgem says it is reviewing its licensing rules for suppliers.
Khilji declined to comment. A lawyer representing Cooke said his client did not have enough time to provide a full response but stressed that Economy’s collapse was due to tough trading conditions and the company seeking to protect its interests in court.
He added that the interests of Economy’s customers were of ‘paramount importance’ to the directors, who will assist administrators and Ofgem.

I personaly experienced atrocious Customer service, inflated readings, never ever recieved any communication from Economy Energy from the first to last day, no emails no statements, no phone calls and I would be sitting for hours waiting for an answer to calls. I ended up cancelling my direct debit as soon as they started taking more than was agreed from the bank, In the end I moved just before they went bust and moved back to British Gas, maybe slightly dearer but at least now I feel at home, and more content.

Never have I ever known such bad Management and customer service from any other company I have dealt with. I the whole time I was with them I never ever recieved a statement, a bill, they just kept hiking up the prices, collecting the direct debits, no emails, no phone calls, and I was locked into a set price contract but again raised prices mid term, really really bad customer relations it was non existant, and I never even recieved the welcome pack when I joined then, I thank god I moved away just before they were declared bankrupt or ceased trading, same thing just different wording. Also Economy Energy have reported this review even though the company no longer exists, either they are trading or they are not. Everything in this post is true direct from the Mail on Sunday newspaper it is fact and therefore within Trust Pilots rules nothing in this post is hearsay it is all fact and the truth. And is totally industry based its about the industry and my experience with them.
2

3 years ago

review by James G McNeilly

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After economy went bust, I received a final bill in which they had "read" my meter 1000 units higher than my actual reading resulting in a bill which said I owed 200 quid. Not at all surprised they are no more.
2

3 years ago

review by James Rennie

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We were in credit by £332 with electric and £359 with gas - kept putting direct debits up and not refunding the credit on account since last March. Massively over inflated final bill before going bust to look like we owe them £550 now...... Its such a fraud.
I sent them actual readings on 6th December which haven't been used to estimate the bill at all. What a bunch of scammers - I can only hope it all gets sorted with Ovo. A learning experience as I would have never thought an energy supplier be able to get away with this.
1

3 years ago

review by Heather Williams

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Don't give up.Today,the 12th February,I rang OVO tel.no.from a landline 01179 303100. After hanging on for 19 minutes and a five minute conversation,I was promised that my refund will be dealt with and the money will be in my account by the end of the month.Sounds familiar,I can only wait and see.
1

3 years ago

review by Richard Hearn

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Took 10 months for a refund and very poor customer service.
1

3 years ago

review by LN

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

It has been over a year now waiting for a refund of hundreds of pounds. I have called them countless times and the money has still not been recieved by my replacement energy supplier.
2

3 years ago

review by Mike Hewitt

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Oct 25th 2018 bill I was in credit for gas and electric by £210 I paid by direct debit another £232 which totalled £442 the final bill in January came to £438 that means my bill for the last quarter of them going bust in January 2019 was £870.I live in an average semi with my wife they have massively overcharged me and it seams we can’t do anything about it.Ofcom or whoever need to get a grip it is disgusting the way they are allowed to treat people.
2

3 years ago

review by Paul

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I received a visit from one of their representatives and had I not been sceptical could have been fooled by the official looking ID into thinking he was more than just a cold calling salesman.
I declined to discuss my supply with him and politely let him know I wasn't interested. Around an hour or so later, he returned and instead of calling at the front door, I watched through the window as he scoured the property looking around the side and into the back garden. When I opened the front door to challenge him, he walked away. Is this normal practice?
Unsurprisingly, I wouldn't consider using this company and declined to do so
2

3 years ago

review by Andy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I read some view some people they have contract with economic energy I don't have they coming my house my friends she open the door that day am at work afternoon shift sow she is not understand she think they are sse sow she let them in the house he didn't saying nothing he chang my gas with out my permission I use top up when I top up 50 after 2 days no money I been with sse 5 years I don't have any problems am happy with economic omg full one year I top up my on money no contract only Pay as you go.now I back with sse after 2 yers they send me economic o have to pay pack to them 255 can u imagine I said I don't pay any 1p now they send me collect team I don't care
1

3 years ago

review by ኤልዳና ሊድካ

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I left this Supplier in October 2018 since which time they have taken 3 further direct debits from my account amounting to over £360. I have written to them but have received no reply whatsoever. I cannot speak too badly of them.
2

3 years ago

review by Philip Crossley-Dawson

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

AWFUL EXPERIENCE the owners should be in prison for fraud
chased for £500 through collection agency
Bogus high estimates when i drilled in and checked opening balances with OVO etc ! i was paying twice for energy plus charge rates per units changed to a higher amount even though i was on a fixed deal
supplied all info to EE no answers OVO raised a case still nothing next get AIC threatening letters ! Just a joke
EE made up a starting balance on my energy adding on 2100 units of electricity and an estimated end balance that my meter hasn't reached 11 months later
people check the details dont just pay I am actually owed £235 !
so EE were out in there calculations by £735 FRAUD on A MAJOR SCALE

I have emailed threatening legal action if not paid in 7 days :-)
2

3 years ago

review by Paul Sams

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Worst company in the world - i left them when moving house in december 2017 i thought i sorted all my bills with them and got refunded what i was owed. in July of 2018 they sent a letter to my old house knowing full well i moved tell me that they still owe me money (yay) but i didnt receive this letter until October of 2018 due to me not living at that address. upon receiving the letter i called economy energy to be told my refund will be proccess in 5-7 working days. two weeks later i ring up to say i havent received i was then told it wasnt correctly proccessed so they will do again but this time it can take upto a month. over a month passes still without receiving anything so i phone up and this next person told me that i should never have been told it can take that long as there is no limit as to how long it can take to process refunds it can take many months i was told. now its February of 2019 and im still without my money and the company is useless and now is going into administration (they deserve it) so im more than likely not going to get my money back. very unhappy.
1

3 years ago

review by Andy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We left Economy Energy at the beginning of November 2018. At the time the account was signifcantly in credit. Despite having left, they took the 'next' direct debit at the end of November. We got that back from the bank using the direct debit guarantee and a couple of months later Ovo refunded the credit balance.

Today I got a call from Allied International (an American debt collecting outfit) (the number on caller display was 0141 457 7074) about the balance. After some confusion where I thought they were calling me about the refund, they claimed that I owed Economy Energy £129 and when I told them that I didn't said that I had to prove that to them as they didn't have access to the original accounts, and that if I didn't they would just keep calling me. . .

It looks like they have bought the debts from the liquidator and are seeking to browbeat people into payment. However, as it happens I'm a lawyer and look forward to seeing them in court.
2

3 years ago

review by Philip Talbot

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

PLEASE AVOID THIS GAS COMPANY THEY WILL RIP YOU OFF

they charged me 20 pounds for 3 days worth of gas and it was not even on all day

i switched else where and was only charged 5 pounds for 3 days

i phoned up economy energy and told them i been over charged i want a refund they accused my home of being in debt with some one else that is maybe why i was over charged but i said that is not true because only i have lived here and just switched to you guys, they told me they can not do anything and if im not happy then go to another provider
1

3 years ago

review by sunita kaur

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Economyenergy.co.uk Review

At Economy Energy we love low prices for electricity and gas - we know you do too It39s why we keep things simple with four low cost tariffs Value Smart Pay Direct Saver and Evergreen

Economyenergy.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with