Bulb

Honestly the worst customer service I have ever encountered. It takes a month to respond to an email and they aren’t capable of posting a cheque to refund me the balance of my account the took from my previous supplier. When I was transferred to them by ofgem they were described as “supplier of last resort” which I would wholeheartedly agree with! Stick to the reputable suppliers it is much simpler!!

I'm not with bulb, representatives came to my door and essentially tried to guilt me into switching, no introduction, nothing. I thought it was some kind of elaborate prank at first and then realised they were serious. Also upon further investigation, they lied to me about the prices I would have gotten with them as I went and checked myself. They were far more expensive

REFUSED TO CREDIT MY MONIES BACK Final Bill number: 53777869 I’m a Electric user only (economy 7) and when checking my account I realised that I was £70 in credit, so given that my usage had been no more than £25 per month in the last three months and Bulb at the time were requesting that I put my direct debt up from £50 to £57 I thought I would ask for a £50 refund, not unreasonable I thought! How wrong could I have been, on contacting Bulb I was informed that I would only be able to have a refund of £20 and they would not relent on this as that the t&c’s would only allow me that amount even though on my calculations that by the end of September I would have been in credit for the sum of about £125. So I informed the person that I was in conversation with that I would be cancelling my Direct Debt and moving to another supplier, only to be what I believe was a threat and it felt that I was being bullied when he reminded me that I may incur charges if I cancel my Direct Debt, given that I was £70 in credit and how quick you can move to another supplier, this was highly unlikely and also my account had the option of paying online. The conclusion was I moved to another supplier and Bulb had to refund me more than the money I first requested, How ironic.

Rip people off start off offering unrealistic monthly payments which are too low then when you set up a DD they increase it all the time. I am in a one bed flat and being asked to pay £80!!! For gas and electric which is more than I’ve ever paid and I’m £40 I’m credit in my account. Absolute rip off merchants avoid at all costs! Shocking company

Avoid like the plague! Terrible experience and they take no responsibility to consider how customer feedback can improve their services. I am having a terrible time with them, very stressful, wish I had never switched. Ovo and others much better.

I was happy with bulb until this week when they increased prices. Each month I read the meter and make sure I am up to date with my balance. (Not in debt). They now say they will put up my direct debit to £108 a month so I can build up my balance for the winter. What for as I can keep it up to date and no wish to be £100's in credit. They insist that they will be taking this amount in November although I have said not to. Lady on the phone said how some people use it as a bank and save £1000. Are they bonkers and does this woman really believe I would do that. Then she insulted me as she said if I was unable to pa £108 a month there is financial help. Blooming cheek. Basically I am no good to bulb as I do not wish Bulb to hold my money in credit just pay my way each month. I will be leaving Bulb and actually there are cheaper options around anyway.

What a con company, Only been with them less than five weeks ..They offer you a low price to rope you in then after a month they almost double the price .You can’t get through to customers services to discuss the price increase, on line chat is next to useless..They even took two payments within ten days of each other They remind me of the old style second car dealership, once they have your money they couldn’t careless about you..Do yourself a favour and save yourself all the hassle ,go elsewhere..We have now left Bulb after less than 5 weeks and gone with another supplier on a fix tariff...I wish I had read the reviews first ..

Constantly having estimated reads that pump my monthly payments up from £75/m to £220/month and pending payments that put me into a debt situation that exacerbates the high billing. Annoying when we use less than £40/month electricity now we are renewable.

Stay well clear of this company my wife decided to change from sse to these without my knowledge.anyway months later we received a bill for 140 pound for gas and electric they had supplied.funny part of it all u had never stopped using sse the key that bulb supplied is at home and was never used and they never sent a gas card.yet they continued to hound us for money for services we never used so we had to get on the phone to sse to get them my numbers to prove they have been my Soul supplier from day 1.after giving them what they needed to prove I have never left sse they then send me a email saying once sse accept me back bulb will then close my case.I NEVER LEFT SSE IN THE FIRST PLACE SK THEY DONT NEED TO ACCEPT ME BACK!!! STEER CLEAR OF THIS COMPANY!!!!!!!!

My gas meter's screen has stopped… My gas meter's screen has stopped working. Have been told that they're not replacing meters at the moment and that my gas payments will be estimated for the months I'm unable to read and will not be able to find out exactly how much gas I've used. I've hardly used it this month and I'm quite angry that I'll end up paying for far more than I've used. Do these meters record your usage even when the screen's not working? The person I spoke to has told me they don't know.

Poor customer service, wanted to stay with Bulb after a pending house move but as I've been poorly treated I've decided to move on. I'll be surprised if the Customer Services Team are managed as their responses to my emails have been curt and with a total lack of interest to my issue and don't appear to care about retention of customers. I hope the Directors of bulb see this and do something about it otherwise you'll be losing more customers

Final Bill number: 53777869 I’m a Electric user only (economy 7) and when checking my account I realised that I was £70 in credit, so given that my usage had been no more than £25 per month in the last three months and Bulb at the time were requesting that I put my direct debt up from £50 to £57 I thought I would ask for a £50 refund, not unreasonable I thought! How wrong could I have been, on contacting Bulb I was informed that I would only be able to have a refund of £20 and they would not relent on this as that the t&c’s would only allow me that amount even though on my calculations that by the end of September I would have been in credit for the sum of about £125. So I informed the person that I was in conversation with that I would be cancelling my Direct Debt and moving to another supplier, only to be what I believe was a threat and it felt that I was being bullied when he reminded me that I may incur charges if I cancel my Direct Debt, given that I was £70 in credit and how quick you can move to another supplier, this was highly unlikely and also my account had the option of paying online. The conclusion was I moved to another supplier and Bulb had to refund me more than the money I first requested, How ironic.

Hi mines a long miserable painful experience with this company especially customer services and lack of knowledge or experience with helping customers ie ask for refund of £100.00 due to been in credit by £270.00 did not turn up in my account so contacted them by chat bot got a message stating I would receive another refund of £111.64 to which I did not ask for made complaints then while I was on the phone talk to a lady in customer services she topped up my account by taking out another £65.00 without me asking her to do it. They (bulb) have no right with drawing money from anyone’s account without there permission thank god they record there telephone conversations. I only paid my monthly instalment a few days before. Finally I decide to leave bulb and sign up to a new company green network energy and my new energy supplier started on the 9/7/20 and bulb have over charged me by several days for usage and standing charges so had to go through the painful experience of calling customer services and was told yes there is a problem with my final bill and would get it sorted and would call or email me back by someone called Alexander later that day 29/7/20 no phone call or email so sent him email to ask what is happening no reply. I have called every day since 29/7/20 and been promised over half a dozen times a manager would call back no manager as ever call me back and it’s now 5/8/20. Yesterday I left review on Trustpilot and someone called Sam messaged me stating I would get a call back and (no I did not get a call back). All I am trying to do is close my account with this awful company and get my refund as I am in credit and all that happens is messed about, lied too and constant excuses by unprofessional and unhelpful staff and customer services. I have passed on my experience to other members of my family and friends and they too are moving there energy accounts elsewhere. (TRULY AWFUL COMPANY AND STAFF)

Don't Use Bulb, ever, just don't I would recommend to anyone who is thinking of moving to Bulb, Don't, Really just don't. Moved to them 14 months ago, and dutifully submitted meter readings every month. all good. The in July got my statement through and I was suddenly over £800 in debt. Discussed with Bulb and the delightful Barney (I use delightful for effect, he really was a nasty piece of work) told me that due to not submitting meter readings for 14 months I was being billed for energy used as they had just managed to connect to my smart meter. Extracts from Emails **First of all I would like to apologise that we did not get in touch with you earlier to let you know there was an issue with your meter readings and with instructions on how to get the correct readings. I fully admit this was a shortfall in our service and something we need to look into improving. This meant that you weren't able to get an accurate up date on your account balance and usage until we received smart meter readings from your meter. --23445 --23531 -bg -ca -cheonan-331-810 -cheonan-331-830 -coffe-delight-kyiv-city-02000 content.zip -curtains-co-uk -d-animations -day-shop --day-store domains domainsdl.zip domains.tar.gz domains.zip -d-prima -dxr -eatery-darwen -electrician-info -feet-shoes-com -games-com -gasia-com -grams-chaussee-berlin-10115 -home-a-s-brno --home-zone -hour-fitness-apopka -hwritemyessay -i-l-b-nh-k-o-ho-n-ki-m- -inks-co-uk -kings-bench-walk latest.zip -long-lashes-by-oceanic -markets-com mc-root -mopeds -mx -ofthose-com -on-boxingfitness-com -osteopathy-covent-garden -petneeds -points -queens-street -rdstreetboxing-com reviewsio_urls -s-casual-ltd -seemeilen-de-gmbh -sold -south-chopside-greater-london-tw27qz -stcentral -st-choice-insurance -st-for-fabrics -stitch-com -street -s-u-com systemd-private-c491ea30cdf7439bac5c7e16bc0040d7-apache2.service-9aSDI9 -tall-com -taxi-lancaster -tehran- -the-ninestm -three -to-com -trades -u-carparts -vape -vente-privee -volt-planet -weddingcards -wheelparts -wimpole-street wordpress **We also do not believe that this statement breaks the back billing legislation, as we had billed from the correct starting read and sent statements for usage from that read onwards. --23445 --23531 -bg -ca -cheonan-331-810 -cheonan-331-830 -coffe-delight-kyiv-city-02000 content.zip -curtains-co-uk -d-animations -day-shop --day-store domains domainsdl.zip domains.tar.gz domains.zip -d-prima -dxr -eatery-darwen -electrician-info -feet-shoes-com -games-com -gasia-com -grams-chaussee-berlin-10115 -home-a-s-brno --home-zone -hour-fitness-apopka -hwritemyessay -i-l-b-nh-k-o-ho-n-ki-m- -inks-co-uk -kings-bench-walk latest.zip -long-lashes-by-oceanic -markets-com mc-root -mopeds -mx -ofthose-com -on-boxingfitness-com -osteopathy-covent-garden -petneeds -points -queens-street -rdstreetboxing-com reviewsio_urls -s-casual-ltd -seemeilen-de-gmbh -sold -south-chopside-greater-london-tw27qz -stcentral -st-choice-insurance -st-for-fabrics -stitch-com -street -s-u-com systemd-private-c491ea30cdf7439bac5c7e16bc0040d7-apache2.service-9aSDI9 -tall-com -taxi-lancaster -tehran- -the-ninestm -three -to-com -trades -u-carparts -vape -vente-privee -volt-planet -weddingcards -wheelparts -wimpole-street wordpress How can they claim they billed accurately when they couldn't connect!! --23445 --23531 -bg -ca -cheonan-331-810 -cheonan-331-830 -coffe-delight-kyiv-city-02000 content.zip -curtains-co-uk -d-animations -day-shop --day-store domains domainsdl.zip domains.tar.gz domains.zip -d-prima -dxr -eatery-darwen -electrician-info -feet-shoes-com -games-com -gasia-com -grams-chaussee-berlin-10115 -home-a-s-brno --home-zone -hour-fitness-apopka -hwritemyessay -i-l-b-nh-k-o-ho-n-ki-m- -inks-co-uk -kings-bench-walk latest.zip -long-lashes-by-oceanic -markets-com mc-root -mopeds -mx -ofthose-com -on-boxingfitness-com -osteopathy-covent-garden -petneeds -points -queens-street -rdstreetboxing-com reviewsio_urls -s-casual-ltd -seemeilen-de-gmbh -sold -south-chopside-greater-london-tw27qz -stcentral -st-choice-insurance -st-for-fabrics -stitch-com -street -s-u-com systemd-private-c491ea30cdf7439bac5c7e16bc0040d7-apache2.service-9aSDI9 -tall-com -taxi-lancaster -tehran- -the-ninestm -three -to-com -trades -u-carparts -vape -vente-privee -volt-planet -weddingcards -wheelparts -wimpole-street wordpress This month's bill was the first time we have had a meter reading in your account for a while, therefore we have been using estimates in the meantime. This high bill is therefore a reflection of how much we had been underestimating your usage previously, as well as your consumption for the month. Based on the reading we have just received your average monthly usage with us comes to around £130 --23445 --23531 -bg -ca -cheonan-331-810 -cheonan-331-830 -coffe-delight-kyiv-city-02000 content.zip -curtains-co-uk -d-animations -day-shop --day-store domains domainsdl.zip domains.tar.gz domains.zip -d-prima -dxr -eatery-darwen -electrician-info -feet-shoes-com -games-com -gasia-com -grams-chaussee-berlin-10115 -home-a-s-brno --home-zone -hour-fitness-apopka -hwritemyessay -i-l-b-nh-k-o-ho-n-ki-m- -inks-co-uk -kings-bench-walk latest.zip -long-lashes-by-oceanic -markets-com mc-root -mopeds -mx -ofthose-com -on-boxingfitness-com -osteopathy-covent-garden -petneeds -points -queens-street -rdstreetboxing-com reviewsio_urls -s-casual-ltd -seemeilen-de-gmbh -sold -south-chopside-greater-london-tw27qz -stcentral -st-choice-insurance -st-for-fabrics -stitch-com -street -s-u-com systemd-private-c491ea30cdf7439bac5c7e16bc0040d7-apache2.service-9aSDI9 -tall-com -taxi-lancaster -tehran- -the-ninestm -three -to-com -trades -u-carparts -vape -vente-privee -volt-planet -weddingcards -wheelparts -wimpole-street wordpress Meter Readings and photographs were submitted every month through the app. The ever delightful Barney admitted they had not looked at these for 14 months, then claimed they were submitted incorrectly so ignored, then claimed they were not submitted. Luckily I record all telephone calls to my phone (Thank you Cube ACR) so have proof or the delightful Barneys contradictions and his confusion. I was offered £60 compensation sor all the trouble but this is not the issue. The issue is 14 months they under billed me and thought nothing of upping my DD from about £70 odd to £149, with the ominous threat that it will need to go up to almost £180 Icing on the cake, just got my new bill through, it was another estimate because they cannot connect to my smart meter as its an old meter and will take another few months to get accurate connection, Email from Bulb in August We’ll take a meter reading every day Hi Good news. We’re now able to take automatic readings from your electricity and gas smart meters. This means you won’t have to send us meter readings again and your statements will be as accurate as possible. From 15 August 2020, we’ll start automatically taking a meter reading every day. You can see these readings online in your Bulb account. And we’re working on new ways to show how much you’re using and to help you cut down on your energy usage. We’ll have new features in your Bulb account this summer. I have spoke to Barney, Dominic and Calum on the phone and chat, so far all staff have been evasive, condescending and downright incompetent. If you do make the huge mistake and join Bulb, when you need to call them, hang up if you get through to any of these 3 delightful but completely arrogant and condescending people. Cannot state this enough. DO NOT TRANSFER TO BULB!!!!!!

Very unsympathetic towards vulnerable/disabled customers. We are £177 in credit, which is higher than the recommended 1 month's payment - we asked for £50 back to help with food over the bank holiday weekend - they didn't just refuse, they completely ignored our request and have not replied to follow up emails.

1 star because I couldn't give zero, this company has treated us like a cashcow quoted us £89 a month raised it to 150 a month and we are over 500 in debt!! Our winter usage was 4x the normal amount I asked for this to be investigated as there was no explanation for it I was told we could pay 120 to have it investigated?!?! We took our own readings and discovered they were estimating our usage at over 100% more than we were using yet our debt never got smaller just our payments higher, once we figured out our monthly usage and started understanding our bills they then started billing us for two month periods and random amount of days instead making it difficult for us to understand them also had large sums of money added and subtracted with no explanations on bills, I put in a formal complaint about my account and an advisor called Imogen, Imogen then emailed back saying they had my complaint and was dealing with it, suffice to say Imogen by as not progressed my complaint and nothing happened, we have now gone to. Ofgem and they have accepted our case against Bulb, unfortunately nobody ever checks these reviews till after they have had issues. But avoid bulb, I never even got my £50 incentive either, stay clear of these. Not a transparent company, only offer one tariff which they have raised their prices on with 2 weeks notice. Avoid

Get £75 credit when you switch to Bulb before midnight on 31 July 2019. Please use my referral code and we'll get to share £150 credit to our accounts, it has to be before midnight on 31 July 2019, here's my code: www.bulb.me/sarah2411 After 31 July it'll be £50 credit to both our accounts, so still a good deal! There's no tie, you can leave anytime and exit fees will even be covered plus Bulb will tell your old supplier your leaving. Bulb provides 100% renewable electricity and gas which is 100% carbon neutral.

I completed the switch online in about 10 minutes: all very easy and hassle free. Since joining I haven’t had any problems and found the customer service good. It’s a variable tariff so just make sure you keep you eye on the prices but you can leave at anytime. To get £50 credit feel free to use this code www.bulb.me/simonr3356

I used Bulb as an enregy provide for the past two years. I was recently offered a free smart meter instalation. My smar meter was installed on 30 May and it has never worked since then. Bulb customer service team is confident that my smart meter is working but it is not sending any meter readings. So neither Bulb nor I know how much enregy I am actually using and I am currently paying a very high fee estimate. In short, I have called about 4 times and made an official complaint. However, I keep getting generic emails and responses with no time estimate or any actual help. I still have not been told whether my smart meter can be fixed or when this will be done. So in summary their customer service team is terrible. If something goes wrong please do not excpect any help for them. I have already made a complaint to an energy ombudsman and hopefully they will deal with this from now on.

Awful Customer Service I have been with Bulb for nearly 3 years. After moving house last year, and sticking with them for my new property, I later find (12 months on) that they had estimated an amount I owed for a property that I had already moved out of. Instead of contacting me, they simply went straight to a debt collection agency to collect the "estimate" for the property, which was sat empty. It was only £70, and I was happy to pay the standing charges, but they've charged as if the house was in use, when it wasn't. I gave final readings when I moved out, and closed my account as outlined on their website, however, to get this bill direct from a collection agency really annoyed me. I paid it, because no one wants collection agencies, and then contacted Bulb hoping they'd understand that I wasn't in the property and that it was empty, and that I'd like a refund for the amount less and standing charges. But no, instead, after FOUR WEEKS of waiting and pestering, I've had nothing but obnoxious, rude, short replies, outlining how they're entitled to guess how much I might have used whilst not being in the house, and that I'm basically not entitled to it back as a refund (the amount is less than what they'd offer a new customer for joining!) It's utterly awful customer service, and yes, whilst my case is probably the exception, this kind of "guess how much and enforce it" mentality outlines the ethics behind Bulb as a company. They might be cheap, but it's not worth the stress. I'm leaving, I'm also ensuring that whenever I see someone about to join, that I give them a gentle nudge to look elsewhere, because their inability to resolve this issue, even as a good will gesture for a loyal customer, is just an example of how bad they really can be. Avoid at all costs. It's not worth it.