ezybook.co.uk

3.4 / 5

ezybook.co.uk

3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score

3.3

Reviews

1

Social

5

Featured

4.5

Technical

Is ezybook.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

21

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 1263 reviews

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Ezybook.co.uk Review

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Ezybook.co.uk Customer Service Contacts

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Last update: Wed, Nov 17, 2021 11:39 AM

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Ezybook.co.uk Reviews & Complaints (21)

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delivery 1 /5

price

quality 1 /5

refund 1 /5

customer service 1 /5

My car was not picked up at meet and greet and supplier did not answer my calls. I called Ezybook and they said a refund will be made within 3-4 business days (that was October 22nd 2021). I haven't received a refund to date. They are hanging up on my calls and not answering my emails. My booking value was £61.79
1

2 months ago

review by SamehSackla

#delivery(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Booked meet and greet parking at Heathrow. They did not answer the phone and had to book last minute alternative parking at the airport at double the price. 11 days later I am still awaiting a refund. The operator are Zenith cars who are clearly a rogue company. They say Ezybook need to refund me. Ezybook say Zenith need to refund me. They are both to be avoided at all costs.
1

2 months ago

review by JoBlach

#delivery(1/5)

Thanks for meeting me st The Heathrow airport, and hopes to be back on the 6th January 2020
Thanks
5

1 year ago

review by Mr. Friday Adeye

Just had our parking cancelled less than 24 hours before dropping the car off. Not sure how we are getting to Heathrow now and generic text message which looks fake, doubt we will be refunded!!
3

1 year ago

review by Faye

These guys are crooks
My car was returned hours late filthy with one rear wheel & tyre damaged. It had obvious been used without permission for off road activities due my 3+ weeks in India
They were impossible to contact, no answers as to recompense
The repairs cost about £300. I had to claim on my insurance.
Do not use them. They are crooks
3

1 year ago

review by Susan

If you want your back window smashed and 3 dents in your boot go ahead and book ....I am fuming ...will never use meet and greet again and am going to go whole hog into legal even if it costs me a lot more ...its the principle....avoid this company like the plague. See reply below...the company concerned has tried to strike itself off the company's house register and these guys are still using them.. related maybe?
3

1 year ago

review by John Morgan

I bought a parking to Heathrow for 2 weeks, I fallow the instructions and surprise when I came back I should pay the full amount of money £400 for long stay. Horrible service!!!! Very disappointed!!
3

1 year ago

review by Lungu Diana

For the first time I've compared parking deals from them and i still needed to ask some questions regarding to service, they have very quick response representative for customer support.
5

1 year ago

review by Roman Santana

We booked with this so called company meet and greet, awful service they put the phone down on me after 4 calls with them my wife’s pregnant 7 months they didn’t seem to care, when landing we followed there guidelines but it still took 2 hours to return the car. Awful experience and would never use them again. Avoid at all costs you have been warned.
3

1 year ago

review by Mr Cornhouse

I recently booked direct parking Glasgow airport from Ezybook, no more departure delays for me.
5

1 year ago

review by Arnold G Otoole

If your flight is due to land any later than 11pm, my advice would be to get arrival for 00:05 the next day. They will charge a £10 fee if you’re slightly delayed and pick the car up past midnight. Rude operators on the phone. Guy who dropped the car off rushed into getting my signature so he could go. Decent value for money considering, but don’t expect customer service.
3

1 year ago

review by Anon

Been waiting 4 weeks now for my refund as my.holiday was cancelled.think evey one could use the money right now so to add to the stress they dont pay what they owe.quick enough to.take my.money now pay it pack.wont use this lot again
3

1 year ago

review by Gavin Hall

Collected my car from Birmingham airport, reported damage to my car immediately , and that 1/4 tank of fuel used, rang and emailed every day, its 5 days later and the sub booking company Carparking birmingham ltd has not done anything about it, im currently having to drive around illegally.
I feel im well with in my rights to get a hire car and charge this back to both companies.
3

1 year ago

review by jon b

Poor spam service , There shouldn’t be even 1 star for this equal to zero service , lying over times , rude over the phone and inappropriate. STAY AWAY FROM THESE SPAM PEOPLE , we almost missed our flight on arrival and waited 1.5 hours on collection and this suppose to be a meet and greet service from Heathrow terminal 4 !!
I wish I can ban you forever.
3

1 year ago

review by haider farah

Very rude staff...i stayed 45 min and wait for them to bring my car back and when i arrive at airoport i called them and let them know that i am ready and they said to me that they can't find any car and my name on the sistem . Very strânge . Never book again
3

1 year ago

review by Stefan

I used this meet and greet facility between 16th and 19th December for Manchester airport
LODE HILL, OTTRINGHAM RD
When arriving back in Manchester terminal, i tried to call the number which i was supplied with for pick up and it was off. I tried to google more numbers but it was just automated messages telling me to ring the number supplied which was off. I ended up getting an uber to where my car was parked and the man there gave me an email to contact to get a full refund and also another contact number incase i had trouble over email. I emailed them on the 19th December explaining the situation attaching all receipts and I am still yet to hear back and it is now 10th January 2020. I rang the number supplied yesterday and was told there is no manager on site and to ring back this morning which i have done; a lady answered and called the team pathetic for giving me this number and to keep emailing over and over because there is nothing that they can do. I replied stating that there must be a number i can contact and she just said i have no number, and went on some rant about how she doesn't deal with complaints, the email does. The email doesn't respond so who actually does deal with complaints? Me and my partner were left stranded worried and stressed after returning to Manchester, we were away from our car and we had paid to be collected from the airport but had to pay again to an uber eventually, we live in Coventry by the way so as you can imagine we were already thinking about the long journey home and could of done without being messed about!
Absolute disgrace, AVOID LIKE THE PLAGUE!
3

1 year ago

review by Demmi Francis

I have been waiting nearly 6 weeks for my refund that they agreed to pay, now there saying they will send me a voucher code,why did I pay extra for cancellation insurance? When I said no I want a refund they no longer respond to any emails, disgusting company DO NOT USE
3

1 year ago

review by .Paul madigan

On the site it says 10miles from Heathrow and full details will be given once its booked via email and then you find out it actually tales 15-20mins or even more.
3

1 year ago

review by Rakesh Patel

This is not meet and greet when you have to wait over 45 minutes for your car once you’ve told them you have collected your bags. Quicker and cheaper to go in long stay. Rubbish service BEWARE
3

1 year ago

review by Deleted User

Hassle-free and convenient for London Luton airport as I compared and booked swift airport parking service via ezybook.
5

1 year ago

review by Daisy Goddard

Ezybook.co.uk Review

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Ezybook.co.uk Customer Service Contacts

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