fastway.ie

3.6 / 5

fastway.ie

3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score

1.8

Reviews

5

Social

5

Featured

4.5

Technical

Is fastway.ie legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

43

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0

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0%

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Based on 4470 reviews

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Fastway.ie Review

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Last update: Wed, Mar 9, 2022 1:36 AM

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Fastway.ie Reviews & Complaints (43)

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delivery 3.1 /5

price 3.2 /5

quality 3.1 /5

customer service 3.1 /5

on-time 3.1 /5

This company has removed it's phone support and only has online contact form in place which they will not reply to. Fourth week waiting now for any contact back about a lost, insured package and nothing from them.
If your package gets delivered then you win, if anything else happens you are SOL.

Avoid if you value you time, money and piece of mind.

My item was marked delivered in the wrong part of the country and the recipient was at home waiting as it was ticked off as signed for.

Thieves, scammers or incompetent, one or more of these apply to Fastway.
1

11 months ago

review by Jay_xdQ3dZs5We

#delivery(1/5) #price(2/5) #quality(1/5) #customer service(1/5) #on-time(1/5)

Without a doubt the worst courier company in Ireland. I have stopped ordering from anyone that uses them. In some sites you can put a request not to use them
1

1 year ago

review by MegMcCarthy

#delivery(1/5) #price(2/5) #quality(1/5) #customer service(1/5) #on-time(1/5)

Shockingly bad courier service, by far the worst in Ireland. My parcel has been less than 20 minutes away from me for over a week, I have contacted them and only gotten the basic "we'll look into this" line with no further update, I've even offered to drive to the depot to collect it myself but that's not allowed which is ridiculous given they seem incapable of making the delivery. I tried calling but a message just states "this number doesn't exist". I contacted the seller I bought from to see if they could help, they couldn't contact fastway either, seems fastway makes a habit of giving fake numbers but they could see that every day my parcel was being loaded onto a truck, left the depot and then would return to the depot hours later and couldn't understand why. Nine days of "your package is being delivered" messages, still no delivery. Any businesses planning to use this courier should use any of the other available options as fastway are definitely the absolute worst couriers, it's a waste of your money, it frustrates your customers leaving a bad experience in their memory and will result in your business having to try to fix their problems.
1

1 year ago

review by carzstephen

#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)

The delivery was perfectly on time. The item was collected on Wednesday and delivered on Friday. Very happy about that. However, more care should be taken when carrying fragile items such as my computer. The box was a little damaged but eventually pc was fine. That is the reason I am not giving the 5 stars.
4

1 year ago

review by Cristian Lusci

As slow as a snail coming up the M1 with my sports direct order!!! In there Northern Ireland East hub since 28/8 sitting there the past 3 days doubt they'll but here today (Saturday), in time fr back to school on Monday!!!! So. Will have go tomorro shopping for trainers and have the hassle or returning the items into the bargain.... Delightful
1

1 year ago

review by A G

Awful customer service. Drivers refuse to do their job and deliver to the named address and instead leaves all parcels for those not living in town centres at the nearest collection point at which they would be stopping anyway. When told about the inconvenience of this for the PAYING CUSTOMER, the driver's then proceed to refuse to pick up any further parcels from the depot and leave them sitting there for days, stating they have incomplete addresses as they simply don't want to deliver it. It is a disgrace!
1

1 year ago

review by C. W.

Avoid – Booked in a parcel to be collected from my home but after waiting around all day for the collection they never turned up. Tried to call the Cork depot for an explanation but got no answer… just a looped message telling to press 1 for customer service or 2 for accounts. As per the website my only option was to re-book the collection… after already wasting a whole day waiting for collection why would I sign up for another??? Still haven’t heard a word from them as to why they never turned up. Absolutely appalling service
1

1 year ago

review by Z. X.

My items were thrown over my back fence without any notes left to say where to find them. 4 days later I found them completely soaked through from snow and rain fall. Not happy at all. Would it really to much to ask for a note to be put in the letter box? Instead of an expensive game of hide and seek with my parcels.
1

1 year ago

review by WILMA MILLS

I know every single review is the exact same. But I’m going to give mine anyway. Doesn’t even deserve a star. I ordered my items on Saturday and payed €10 for it to be delivered in 3 days time. So naturally I assumed it’d be here by Wednesday. I got a notification to say my parcel was in the Bay on Monday morning and would arrive the day after. It’s now Thursday and my parcel is still sitting in the bay. I didn’t spend €10 for it to be delivered considerably late
1

1 year ago

review by Y. K.

They are scammers The worst service I've ever seen. It's impossible to contact them and the tracking system is completely useless. After 1 week still waiting to receive 2 parcels from Dublin to Dublin...unbelievable! They are scammers don't use them at all!
1

1 year ago

review by C. Q.

Absolutely horrific customer service. Do not order off any company that uses Fastway. They have botched 2 orders off of me in the space of 4 weeks. Drivers did not text or call or ring doorbell (I live in an apt complex) & I was home on both occasions. Impossible to get anyone on the phone and I have sent countless e-mails during this time to no effect. Fastway admit no responsibility but keep sending back messages saying they ' delivered' with very little information in messages. They have no interest in establishing what happened to my almost €250 worth of goods and I did not sign for the items. I have received deliveries from DHL & DPD during this time frame with absolutely zero issues. If there was an option to give minus 10 here I would. The '1' is misleading.
1

1 year ago

review by F. H.

I had a Sports Direct delivery due last week and I was anticipating it arriving last Friday after I received notification that the parcel was loaded onto the Courier's van at 6am on Friday.... No sign of them.... Then the next day the status had changed to 'parcel delivered at 8:34 am'... This is 100% false. No one delivered anything as I would've seen the vehicle due to where my house is situated and plus I was working from home, beside the front window at that time. Reached out to Fastway and received a generic response email and then nothing since after multiple emails... They should be shut down for this and be investigated.
1

1 year ago

review by Stephen Jones

Absolutely disgracefull service my parcel has been sitting in their depot 8 days now I'm still waiting to recieve it ....I've emailed lots times to no avail they have never replyed to one query AVOID AVOID AVOID ever useing fastway no way to contact them for information should be closed down for being totally useless delivery company !!! If you order online and they use fastway to deliver run like the wind and order elsewhere!!
1

1 year ago

review by Frustrated customer!

Should be closed down cowboys. Use a proper company like DPD . Parcels damaged and thrown at your gate and not to your door. Prime time should investigate this company for bad service . Dangerous drivers and poor management. Avoid
1

1 year ago

review by Ray

Fastway couriers have NO contact phone number. They have gone to a lot of trouble to remove their numbers from google completely. Their only contact is email. And it isn't fast. Further, their drivers are poorly treated franchisees who in my experience are quite happy to forge a signature and lob the parcel in bush. I'm told that they are better once they get to know you personally, but I've never met one to get to know since he's always off lobbing my parcel in my neighbour's bush. Obviously, I'm biased. So, I'd suggest that you check out the reviews for this company on Irish websites before you buy from a company that uses them.
1

1 year ago

review by D. F.

Just absolutely horrendous! Only giving 1 star because you can't give less! This is the 2nd time they've screwed up. They seemingly cannot find my house even though they have delivered before. They keep sending my package for no reason between Cork and Southwest Depots? As of yesterday, FLAT OUT LIED ABOUT DELIVERY, ME SIGNING FOR ITEM AND ATTEMPTING TO RING ME!!! DID NOT HAPPEN, HOME ALL DAY!!! NO IDEA WHERE MY PACKAGE HAS BEEN DELIVERED TO? €200 WORTH OF CLOTHES THAT I WANTED!!! They need to be shut down badly, absolutely disgraceful! So angry!!
1

1 year ago

review by Aine Hurley

AVOID AVOID sent parcel, and was returned to me with no excuses had wrote on it returned due to covid, contacted fast way they said the reciver was not accepting parcels, to later find out no delivery attempt was made, as receiver has all in place for accepting parcels, and records kept for all contact to delivery Address.
1

1 year ago

review by L. X.

I orderd a package from Argos last Sunday and fastways was the delivery service, the package was delivered last night at 7ish. I've no complaints just one recommendation, a better tracking service as it didn't say it was out for delivery.
4

2 years ago

review by Damien Dunne

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I order regularly from a company in Germany and normally don't use Fastways (via Yodel) as courier option but was not given a choice this time. Reading the reviews, I was a bit apprehensive but honestly, I can't fault the Fastways courier responsible for Mallow and surrounding areas. I was updated daily about the tracking (via Yodel), the parcel was delivered on the day it was scheduled for and the driver was super-friendly. The only improvement could have been a time-window when delivery was expected on the day. Even a slot of several hours would do. Otherwise, not a glitch.
4

2 years ago

review by rogue blue

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Fastway Ireland are one of the worst delivery companies, in recent weeks they have lost 3 parcels on myself, there is no way of contacting them by phone, just email telling you to contact the supplier, so to reorder again with some items out of stock not to be replaced and they lose the second parcel, yet again to be told recontact the supplier. Like seriously where do the parcels go?? They don’t disappear into thin air? Not acceptable now multiple items are outta stock, sure what’s the point in ordering when they won’t reach you ever, I ordered 2 packages the same night one to the north of Ireland and one to the south, the north was delivered in 3 days and the south will probably never be. Two Christmas’s ago I had to reorder four times dyson handheld as it kept getting “lost” in Transit. I wish companies would stop using them and they were held accountable for the items. Unacceptable!!!! Worst customer service and delivery service ever!!
1

2 years ago

review by Honest

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Fastway.ie Review

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