freedommobile.com

I also left a review under charter cable because they are the same company and now go by charter spectrum.

They falsely advertised to me internet service of 400/30 (400 download and 30 upload speed). However, after they installed it, i noticed that the speeds are nowhere near what they promised. This was especially true on the upload speed which never went over 17mbs. After working with three technicians and the customers service line, they all confirmed that only 400/20 was available and that 400/30 was never a legitimate offering. When I asked the sales rep for help, she was nasty and rude and basically said too bad. They said I can cancel the service and go elsewhere but they charged me $50 installation fee also which they will not refund.

The sales rep said her director and company instructed her to sell 400/30. So they know they are lying but don't care. They are shady and cannot be trusted.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.