4.9 / 5
Trust Score
4.6
Reviews
5
Social
5
Featured
5
Technical
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Reviews Analysis
12
reviews
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0
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0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 60 authority websites mentions and 16 mentions in other websites
Based on 2278 reviews
Smart.Reviews
4.9
12 reviews
Trustpilot
4.8
2266 reviews
Guestready.com Review
Premium Airbnb Management Service for your vacation rental Maximise your revenues and become a Superhost with GuestReady39s 5 property management service
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Last update: Thu, Jun 16, 2022 2:07 AM
I booked this accommodation through AirBnB and this is more like a hotel with private rooms and ensuite or shared bathrooms. Initially I stayed for one week, then decided that I was quite happy with the place, so booked for another 4 weeks.
The entrance to the building is innocuous as there’s no signage and the number to the entrance is not visible. It’s literally next to a 99 Speed Mart. The entire Hotel/Hostel is arranged over 3 floors. I stayed on the first floor which seems to be all single rooms and the shared bathroom/toilets. The second floor is the ensuite rooms (I think) and the third floor is the the double suites. The common area and kitchen are also on the third floor. Access to each floor is via stairs, there is no lift.
Regardless of which type of room you’re staying in, they’re all decorated in the same style. Each room is painted in two tone yellow and white, comes with a bed, wardrobe, A/C, fane, table and chair. Everything, from the room to all the common areas has a layout akin to student accommodations, with shared spaces and amenities. I think the property is fairly new and everything has a fresh feel to it as well.
At first I stayed in room 104. It was one of the smaller single rooms and also had a column in the middle of the room. The size of the room was fine, but that column really annoyed me. So it was a good thing I only booked for a week initially and for the remaining 4 weeks, I stayed in room 109. This second room was much more spacious. Both rooms were actually quite comfortable. The beds had a firm and thick (western style) mattress. The table and chair were ergonomically placed and made working in the room on a laptop as comfortable as an office environment.
There were a total of 2 toilets, 3 showers and 1 combined toilet & shower on the first floor, and I never had any problems having to wait to use these despite the hotel being full some days. The bathroom/toilets are clean about twice a day and are generally fine unless guests insist on walking around in dirty shoes, although there’s little the management can do if guests are stubborn about it. The kitchen is also cleaned everyday by the cleaners and there’s just about enough utensils for everyone. The only exception to that is cups, which guests insist on taking to their own rooms. But again, it’s hard to stop guests who insist on ignoring the rules. Other facilities in the common area include 2 washing machines and 2 dryers. Usually it’s not a problem using the machines, although there can be a queue at the weekends when more people than usual do their laundry.
When I first stayed, the place was still fairly new and there were teething issues like Wifi, full rubbish bins, water pressure. The management are very responsive to problems that are reported by the guests, so kudos for solving those such as bigger bins, more regular cleaning etc
One annoying thing about booking a room here is that the pictures do not reflect the room and sometimes not even the room at all. This was not a problem with my second booking as I was in the hotel and could ask to see the available rooms, then book online for the room I wanted. I personally think that this is something that needs fixing on the booking sites as many other guests also complained about inaccurate pictures. The problem is more about getting what you see, and not about the quality of the room (which is good).
Location wise, there are many local type shops/supermarkets/restaurants on the same street and nearby. There isn’t much in the area for tourists though. There are two buses 421 and T407 that stop close by and these will take you into the main tourist areas. The closest LRT stations are walkable, but not convenient. For longer stays in the hotel, this isn’t a problem and the buses work fine.
Overall, I had an excellent stay and would happily stay here again the next time I’m in Kuala Lumpur
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Pros:
- Very communicative with guests
- Greeter system helps get good guest reviews
- Friendly staff
- Professional online system
Cons:
- Despite >2 hour greeter visits, poor attention to apartment maintenance
- Cleaning service too rushed and actually caused damage to apartment rugs
- Poor at securing medium term (>3 month) lets, which are critical for London hosts
- Very unwilling to provide compensation for mistakes of own staff (such as damage caused by cleaners)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I would definitely stay here again!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Great location in a great contest just next to Burj Khalifa and Mall.
In the middle of everything.
Excellent assistance from Guestready.
It will be our next choice
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We could cancel it full refund until February 27th. February 27th the number of people of Coronavirus in France was around 30, March 10 around 1300. My graduation was cancelled, 3 of our group caught a cold or a flu (not Coronavirus), one was my granny of 63 years old that is part of the population at risk, France became dangerous to travel in and frankly we were afraid that it might be locked while we are still there.
We managed to change the tickets for our flight (allowed rebooking given the situation), but GuestReady refused to refund even partially because the refund date (February 27th) we already gone.
Sometimes we should remember to be humans before businesses. I would not ever want to work again with a company that in time of crisis forgets this.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 60 authority websites mentions and 16 mentions in other websites
Guestready.com Review
Premium Airbnb Management Service for your vacation rental Maximise your revenues and become a Superhost with GuestReady39s 5 property management service
Guestready.com Customer Service Contacts
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3 years ago
review by Антон Куликов
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)