Handtec

4.6 / 5

Handtec

Name: Handtec
Address: EN

handtec.co.uk

63 Reviews

Great

4.6 / 5

Trust Score

3.2

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About Handtec

Handtec is the UK home of Phones , Tablets and Technology. You can find great deals on cheap Used and Refurbished Phones Sim Free. Including Apple iPhones 6 7 8 X Plus, Samsung Galaxy , Sonys , LG , OnePlus and Google models. Be it second hand or brand new we offer the latest models for fast worldwide delivery.

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Last update: Fri, Dec 18, 2020 10:00 AM

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Handtec Reviews (63)

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delivery 4.9 /5

price 2.8 /5

quality 4 /5

customer service 3 /5

Avoid selling your phone here. I've just received an email stating that due to the condition of my phone (that's been kept in a case since the moment of being unboxed) I will receive not the £250 quoted but a laughable £130. I have been recycling mobile phones for 10 years now and never had an issue due to the condition I keep my phones in. But I had heard of companies that try it on and offer a heavily reduced price once the phone is sent to them. Unfortunately I have been duped. I have taken photos of the phone before I sent it off, so I shall await to see what condition it is sent back to me in. Avoid these time wasters.

4 months ago

•

review by Lee

#price(1/5)

DONT USE HANDTEC👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎. Gave me a quote for phone333 pounds I done deal got another quote saying it was broken with scratches, it was new,total crooks,don't send a phone to them, they advertise free returns( rubbish) steel your phone you won't get it back without paying, put you in a corner, CROOKS report them, trading standards

4 months ago

•

review by Anne campbell

Well, terrible company,thieves,how staff can work for them and sleep at night beyond me I to got ripped off bullied into having accept lower price as hadn't 30 pounds get phone, always check your emi number before you sell wait 2 days if you see your phone on there website,by law they have to tell you it, off they offered you 100. And they gave you excuse,scratches normally or battery it will be on there site for hundreds more,DONT USE READ REVIEWS and report THEM SHABBY CUSTOMERSERVICE

4 months ago

•

review by Dave gabb

#price(1/5)

This business took my fully working phone in for recycle, it then quoted me a lot less due to damage. I requested the phone back and found that my phone had been damaged. This company do not take ownership or investigate the damage or the engineer, my thoughts its a shabby office somewhere. I highly recommend you DO NOT USE this service to recycle your device. They are rated high on sales but very low on buying and recycling. This business has a history of damage or offering you a lower value for your device. A simple search on the internet will show other customers who have been treated the same. Use at your our risk!

4 months ago

•

review by Karl

Sent off my perfect working iPhone 8 after an offer of £170, heard nothing for 3 weeks so emailed and got told as others had that it’s in poor condition and can only offer £40. I refused and requested my phone be returned. This is 5 weeks ago, they now say Royal Mail has lost my phone and I need to take it up with them. Thieves and scammers . Avoid at all costs

4 months ago

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review by AJ

The Insolvency Service (a government organisation) are investigating this company and its sister company Sellphone24 for alleged fraud. The more reports the better and they're quick to fill out. Everybody please fill out this form. Search in Google (Complain about a limited company) and it'll take you through an easy process to report the company. The registered companies' name is Makx Ltd. I was also ripped off when I sent my phone in, and after reading countless other reviews, I've decided to do something about it.

4 months ago

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review by J. O.

Originally offered £42 for handset reduced to £5 with some lame excuse that phone headset socket was water damaged. Device 16months old in perfect condition and never near water......steer well clear of Handtec.

4 months ago

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review by K. A.

I sent my boxed Apple watch Series 4 with all accessories to Handtec and when they got it they reduced the offer from £150 to £80. When I declined the offer and asked for it to be returned I literally got the watch in a plastic bag. No box, no cable, no charger. Customer service refused to help me. Do not sell to these people, there are much better alternatives out there.

4 months ago

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review by Daniel S

#customer service(1/5)

Crooks 👀👀👀👀👀👀👀👀👀👀👀👀👎👎👎👎👎👎👎👎👎👊👊👊👊 don't use they rip people off during CV when money is tight, you think wow good deal, /Do not send a HAND SET to them, they are under investigation,alledgidly, if you been ripped of there is another complaint on here telling you who to contact. Report Them,get them closed down,Not Fit For Purpouse

4 months ago

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review by I. G.

Beware if selling an iphone to handtec Beware if selling an iphone to handtec I sent my used iphone8 to the company after they offered me a price for it online. When they received and examined it, they lowered the price as they said the screen was covered in deep scratches. Luckily I had taken shots of my screen with my new high quality iphone11 camera and questioned whether they had sent me the correct picture. They then sent two more photos which were definitely not of my phone. I requested the phone back because they had not actually used photos of my phone and instead they increased their offer on the phone. It was still not as much as their original offer but that was because the battery power was low, which I accept. Seller beware when selling and take photos of your phone before sending off

4 months ago

•

review by Jo

#price(3/5) #quality(3/5)

Just re posting the review I left Handtec on TrustPilot, after Handtec reported it and called me to complain about it. Sent my 2016 iPhone 7 off for recycling after being offered £130 for it. Over a week later, and after prompting them, I received a reply saying their was a scratch on the screen (completely untrue) and that the battery life had lowered (it's a 4 year old phone). With that in mind they revised their offer from £130 to £15. All because of fictional scratch and their apparent expectation that a 4 year old phone still have 100% battery health. Not sure what about that review 'violated truspilots guidelines'. They have shown themselves to be an extremely unprofessional company.

4 months ago

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review by U. W.

Do not use. A con. States best price but it's a joke. Quote went from £165 to £60. Phone was on perfect condition. Funniest thing was when I replied to say no and return phone I had an email within a few seconds stating they had 'spoken with an engineer ' and could now offer £70. This was literally about 3 seconds. Clearly an automatic message. Avoid

4 months ago

•

review by N. W.

#price(1/5)

Sent away 2 year old iphone x in perfect condition and was quoted £320. Same as everyone else their engineer report said there was a crack on the back and the battery was in poor condition so they’d offer £200. absolutely ridiculous avoid at all costs

4 months ago

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review by G. S.

They buying phones for 600£ but postage from them are just insured for 100£!! No information any where that postage from them is only 100£ insured! If lost as my one... you are lost few 100's Just open a case to get back money...

10 months ago

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review by George S.

Sent them my phone, was offered £90, then they alleged it arrived to them with cracks on the screen, dents to the shell, and battery not performing at 100%. Bunch of wankers. If you read the other reviews it seems they use the exact same excuse for reasoning to not offer you the original amount. Refuse to sent me photos of this alleged condition my phone is in, which only makes me more certain they are lying and trying to pull a fast one. Avoid at all costs.

10 months ago

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review by Deleted User

Sent in my iPhone 6s as was offered £99. Phone was in good condition, with a hairline crack in the corner of the screen and small chip on the phone housing. I got an email saying they would only offer me £30!!! I refused, then they increase it to £45, again I refused and then offered me £57! I said No and asked them to send it back, with the original box I sent it in! They replied as per T&C’s they don’t send the phone back with “accessories”!!! So basically they will keep my original box and use it when hey make a sale! DISGUSTING!!! Have always sold me phone in the past to envirofone and never had issues!!! Wouldn’t recommend Handtec!!! Go elsewhere!!! Still waiting in my phone to be returned to me, WITHOUT THE BOX!!!!

10 months ago

•

review by Ms L.

Same as the rest - quoted £100 for my iPhone 6s and offered £60 once they had it. Will try to then up their offer rather than returning, and still waiting for them to return my phone to me. What’s cheeky is they offer slightly above their competitors, and then don’t seem to Honor it. Avoid!

10 months ago

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review by Owen W.

Sent off an immaculate iphone 8 plus then they emailed said was scratched and screen cracked no it wasnt RIP off disgusted lowered price by 120 pounds

10 months ago

•

review by Karen Toms

#price(3/5)

Sent my immaculate iPhone 8 for £278.00 on receipt was told it had a crack and scratches I was then offered £170.00 which I challenged and said I had photographic evidence that the phone was immaculate, they said there was a very small crack that could only be seen under a bright light I was then offered £220.00 being that I couldn’t be bothered to argue due to being busy I accepted their offer, I will never use them again and would advise anybody reading this review to avoid them like the plague.

10 months ago

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review by Deleted User

SCAM SCAM SCAM - AVOID LIKE THE PLAGUE They will offer you a fantastic price , but once they've got you phone will reduce the price promised by over 2/3rds......... then to make matters even worse ....... when you refuse their pathetic revised offer , they make you pay £30 to return your phone to you :-(

10 months ago

•

review by Mike R.

#price(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 38 authority websites mentions and 0 mentions in other websites