Handtec

3.7 / 5

Handtec

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

2.4

Reviews

4

Social

5

Featured

4.5

Technical

Is handtec.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

65

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 31735 reviews

Smart.Reviews

3.7

65 reviews

Knoji

3.7

14 reviews

Reviews io

1.31

282 reviews

Sitejabber

5

1 reviews

Trustpilot

4.6

31373 reviews

Satisfied

Unsatisfied

Handtec.co.uk Review

Handtec is the UK home of Phones , Tablets and Technology. You can find great deals on cheap Used and Refurbished Phones Sim Free. Including Apple iPhones 6 7 8 X Plus, Samsung Galaxy , Sonys , LG , OnePlus and Google models. Be it second hand or brand new we offer the latest models for fast worldwide delivery.

Handtec.co.uk Customer Service Contacts

No contact details for this company.

Last update: Mon, Sep 5, 2022 9:40 AM

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Handtec.co.uk Reviews & Complaints (65)

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delivery 4.4 /5

price 2.7 /5

quality 3 /5

customer service 2.5 /5

I had a pretty awful experience with Handtec.
I ordered a phone, they sent me the wrong phone!
I was told if I sent it back I would receive the correct phone.
They offered me £25 discount for all the hassle.
Once they received the wrong phone, they told me that the original was no longer in stock.
I received a refund, but was told that I would no longer receive the £25.
Complete amateurs in my opinion!
1

3 months ago

review by andyrignall

DO NOT USE THIS COMPANY!! They will NEVER pay you the price they offer. My phone was in pristine condition…not even a scratch. So, I selected it was in good condition and got the offer £233. I sent it off then I receive an email saying the engineers had looked at it and there was a dent on the frame and scratches on the screen and they were reducing my offer to £160. I could not believe this and began to wish I’d just used a reputable company that I’d used in the past like Mazuma. Handtec were offering a slightly higher price and now I know why…because they scam you. I am an honest person just trying to recycle my phone and I have never felt more upset at being duped by these utter scammers. Please, please, please DO NOT use them. I don’t want anyone else to have this experience because it makes you feel, quite honestly, like you’ve been robbed. It’s not so much about the money, it’s the dishonesty and immoral integrity that has really got me. Never again will I use an unknown company. I’ll stick to what I know.
1

5 months ago

review by SophieBurgess

#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5)

Avoid selling your phone here. I've just received an email stating that due to the condition of my phone (that's been kept in a case since the moment of being unboxed) I will receive not the £250 quoted but a laughable £130. I have been recycling mobile phones for 10 years now and never had an issue due to the condition I keep my phones in. But I had heard of companies that try it on and offer a heavily reduced price once the phone is sent to them. Unfortunately I have been duped. I have taken photos of the phone before I sent it off, so I shall await to see what condition it is sent back to me in. Avoid these time wasters.
1

1 year ago

review by Lee

#price(1/5)

DONT USE HANDTEC???????????????????. Gave me a quote for phone333 pounds I done deal got another quote saying it was broken with scratches, it was new,total crooks,don't send a phone to them, they advertise free returns( rubbish) steel your phone you won't get it back without paying, put you in a corner, CROOKS report them, trading standards
1

1 year ago

review by Anne campbell

Well, terrible company,thieves,how staff can work for them and sleep at night beyond me I to got ripped off bullied into having accept lower price as hadn't 30 pounds get phone, always check your emi number before you sell wait 2 days if you see your phone on there website,by law they have to tell you it, off they offered you 100. And they gave you excuse,scratches normally or battery it will be on there site for hundreds more,DONT USE READ REVIEWS and report THEM SHABBY CUSTOMERSERVICE
1

1 year ago

review by Dave gabb

#price(1/5)

This business took my fully working phone in for recycle, it then quoted me a lot less due to damage. I requested the phone back and found that my phone had been damaged. This company do not take ownership or investigate the damage or the engineer, my thoughts its a shabby office somewhere. I highly recommend you DO NOT USE this service to recycle your device. They are rated high on sales but very low on buying and recycling. This business has a history of damage or offering you a lower value for your device. A simple search on the internet will show other customers who have been treated the same. Use at your our risk!
1

1 year ago

review by Karl

Sent off my perfect working iPhone 8 after an offer of £170, heard nothing for 3 weeks so emailed and got told as others had that it’s in poor condition and can only offer £40. I refused and requested my phone be returned. This is 5 weeks ago, they now say Royal Mail has lost my phone and I need to take it up with them. Thieves and scammers . Avoid at all costs
1

1 year ago

review by AJ

The Insolvency Service (a government organisation) are investigating this company and its sister company Sellphone24 for alleged fraud. The more reports the better and they're quick to fill out. Everybody please fill out this form. Search in Google (Complain about a limited company) and it'll take you through an easy process to report the company. The registered companies' name is Makx Ltd. I was also ripped off when I sent my phone in, and after reading countless other reviews, I've decided to do something about it.
1

1 year ago

review by J. O.

Originally offered £42 for handset reduced to £5 with some lame excuse that phone headset socket was water damaged. Device 16months old in perfect condition and never near water......steer well clear of Handtec.
1

1 year ago

review by K. A.

I sent my boxed Apple watch Series 4 with all accessories to Handtec and when they got it they reduced the offer from £150 to £80. When I declined the offer and asked for it to be returned I literally got the watch in a plastic bag. No box, no cable, no charger. Customer service refused to help me. Do not sell to these people, there are much better alternatives out there.
1

1 year ago

review by Daniel S

#customer service(1/5)

Crooks ????????????????????????? don't use they rip people off during CV when money is tight, you think wow good deal, /Do not send a HAND SET to them, they are under investigation,alledgidly, if you been ripped of there is another complaint on here telling you who to contact. Report Them,get them closed down,Not Fit For Purpouse
1

1 year ago

review by I. G.

Beware if selling an iphone to handtec Beware if selling an iphone to handtec I sent my used iphone8 to the company after they offered me a price for it online. When they received and examined it, they lowered the price as they said the screen was covered in deep scratches. Luckily I had taken shots of my screen with my new high quality iphone11 camera and questioned whether they had sent me the correct picture. They then sent two more photos which were definitely not of my phone. I requested the phone back because they had not actually used photos of my phone and instead they increased their offer on the phone. It was still not as much as their original offer but that was because the battery power was low, which I accept. Seller beware when selling and take photos of your phone before sending off
2

1 year ago

review by Jo

#price(3/5) #quality(3/5)

Just re posting the review I left Handtec on TrustPilot, after Handtec reported it and called me to complain about it. Sent my 2016 iPhone 7 off for recycling after being offered £130 for it. Over a week later, and after prompting them, I received a reply saying their was a scratch on the screen (completely untrue) and that the battery life had lowered (it's a 4 year old phone). With that in mind they revised their offer from £130 to £15. All because of fictional scratch and their apparent expectation that a 4 year old phone still have 100% battery health. Not sure what about that review 'violated truspilots guidelines'. They have shown themselves to be an extremely unprofessional company.
1

1 year ago

review by U. W.

Do not use. A con. States best price but it's a joke. Quote went from £165 to £60. Phone was on perfect condition. Funniest thing was when I replied to say no and return phone I had an email within a few seconds stating they had 'spoken with an engineer ' and could now offer £70. This was literally about 3 seconds. Clearly an automatic message. Avoid
1

2 years ago

review by N. W.

#price(1/5)

Sent away 2 year old iphone x in perfect condition and was quoted £320. Same as everyone else their engineer report said there was a crack on the back and the battery was in poor condition so they’d offer £200. absolutely ridiculous avoid at all costs
1

2 years ago

review by G. S.

They buying phones for 600£ but postage from them are just insured for 100£!! No information any where that postage from them is only 100£ insured! If lost as my one... you are lost few 100's Just open a case to get back money...
1

2 years ago

review by George S.

Sent them my phone, was offered £90, then they alleged it arrived to them with cracks on the screen, dents to the shell, and battery not performing at 100%. Bunch of wankers. If you read the other reviews it seems they use the exact same excuse for reasoning to not offer you the original amount. Refuse to sent me photos of this alleged condition my phone is in, which only makes me more certain they are lying and trying to pull a fast one. Avoid at all costs.
2

2 years ago

review by Deleted User

Sent in my iPhone 6s as was offered £99. Phone was in good condition, with a hairline crack in the corner of the screen and small chip on the phone housing. I got an email saying they would only offer me £30!!! I refused, then they increase it to £45, again I refused and then offered me £57! I said No and asked them to send it back, with the original box I sent it in! They replied as per T&C’s they don’t send the phone back with “accessories”!!! So basically they will keep my original box and use it when hey make a sale! DISGUSTING!!! Have always sold me phone in the past to envirofone and never had issues!!! Wouldn’t recommend Handtec!!! Go elsewhere!!! Still waiting in my phone to be returned to me, WITHOUT THE BOX!!!!
1

2 years ago

review by Ms L.

Same as the rest - quoted £100 for my iPhone 6s and offered £60 once they had it. Will try to then up their offer rather than returning, and still waiting for them to return my phone to me. What’s cheeky is they offer slightly above their competitors, and then don’t seem to Honor it. Avoid!
1

2 years ago

review by Owen W.

Sent off an immaculate iphone 8 plus then they emailed said was scratched and screen cracked no it wasnt RIP off disgusted lowered price by 120 pounds
1

2 years ago

review by Karen Toms

#price(3/5)

Satisfied

Unsatisfied

Handtec.co.uk Review

Handtec is the UK home of Phones , Tablets and Technology. You can find great deals on cheap Used and Refurbished Phones Sim Free. Including Apple iPhones 6 7 8 X Plus, Samsung Galaxy , Sonys , LG , OnePlus and Google models. Be it second hand or brand new we offer the latest models for fast worldwide delivery.

Handtec.co.uk Customer Service Contacts

No contact details for this company.

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