Horse Health

We experienced a delay in shipping during COVID that was the fault of USPS. Horse Health was on top of the situation from the moment I contacted them. The product ended up being returned to them. They offered a refund or to send it to us again. We wanted the product so had them ship it again. It got stuck in Chicago again, and Horse Health has been in constant contact with us trying to resolve the situation. I've received a response to every email I've sent, and I simply could not be more impressed with their customer service. It goes above and beyond what 99% of other companies would do. We do hope that the order finally reaches us, as Horse Health carries wonderful products. Curse the USPS for a double blunder. Bless Horse Health for working hard to correct the situation from their end.

Shocking customer service. Horse Health took full payment for my order but failed to supply a pair of gloves with no refund or explanation offered. After 2 weeks I contacted them to ask if they would either supply the gloves or refund them, I was assured they would be in stock within a few days and shipped to me. 5 days later I get an email to say the gloves are now £13.50 more expensive as they are a new version so I’ll have to pay the difference! I thought this was really unfair as I’d waited so long and had to chase them up etc so I decided not to pay the extra and asked for a refund. Horse Health assured me on 16th December that they were sorry for the inconvenience and a refund would be issued. On 2nd January I had to contact Horse Health yet again as no refund had been issued. At this point I was told attempts had been made to refund me but they couldn’t access my PayPal account which I find really hard to believe, particularly as nobody had tried to contact me to try to sort the problem out. Funnily enough as soon as I mentioned leaving a bad review my refund was processed. I won’t be buying anything from Horse Health again and would advise others to steer clear!

Easy to find what I want on their website, I have to buy special fly spray for my horse as he suffers sweetitch and they always have it in stock and it is usually with me in a couple of days so I dont have to panic I'll run out. Definately a go to company for my horse products!

We found that this business has an active Facebook page with 129000 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.