Store Temporarily Closed for Maintenance

I ordered a battery for my Zen Vision M and paid for express delivery. The battery was shipped within a couple days and got to me by the end of the week as promised. They sent me an email a couple days after I received the battery on how to change the battery. The email had a link to Google Video that played an instructional video about how to change the battery. With the help of the video I was easily able to replace the battery. It would have been nice to get the email with the video sooner, but everything worked out well. It was the only place I found that would not only supply me with the battery, but also with the tools to change the battery as well. I would definitely recommend them for mp3 batteries.

It's been nearly 11 months and I still have not received the battery I ordered from them. When I log into my account, it says its on back order. About 5 months ago, I asked for a refund but I get no response. I called the number they provide on their site hoping for someone to resolve this but this is a SALES only number and they say they can't help - I have to email for customer service. When you do this, you get no response - at least this has been my experience - and other reviews I have read now say the same thing. As a note, before ordering from them, I had read all the positive reviews and why I decided to go with them but my experience has been less than stellar. i'M Not thinking I'll ever get a refund or my battery from them. My advice to you - Buyer beware - and if you do decide to order, please get the name of who you order from and check to make sure they have it in stock otherwise - Good luck!

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