kidspass.co.uk

4.2 / 5

kidspass.co.uk

4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

3.3

Reviews

5

Social

5

Featured

4.5

Technical

Is kidspass.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

40

reviews

vs

0

AI declined reviews

0%

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Trust score (4.9/5)

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Based on 5564 reviews

Smart.Reviews

4.2

40 reviews

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4

100 reviews

Trustpilot

4.1

5424 reviews

Kidspass.co.uk Review

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Kidspass.co.uk Customer Service Contacts

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Last update: Fri, Nov 5, 2021 1:59 AM

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Kidspass.co.uk Reviews & Complaints (40)

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price 4 /5

refund 1.9 /5

customer service 1.7 /5

Absolutely awful. My membership expired 9/19. This shower of poop took the membership renewal payment, and also one last week. Refusing to refund me. Avoid at ALL costs. Court papers completed!! I won’t give in.
1

1 year ago

review by R. E.

#refund(1/5)

Terrible customer service. Payments were taken after I cancelled. No refund given even though I had an email. Can’t cancel On the app. Most discounts they offer are available for free on other sites anyway! AVOID
1

1 year ago

review by H. L.

#refund(1/5) #customer service(1/5)

Really poor service. Avoid this company. I did not use them beyond the trial period and now 2 years worth of payments have been taken as they do not remind you when your subscription is due. They rely on small print when you first sign up that they will continue to take money until you cancel. The app does not have a cancel button either. The offers, apart from cinema vouchers are also poor.
1

1 year ago

review by V. B.

They still took money from my account even after I cancelled. I sent them screenshot of cancelling and they still wouldn’t refund. Thankfully I noticed after one month. Internet is full of five star fake reviews or zero/one star reviews. They won’t refund anyone, they operate on their own terms away from their own t&cs. DONT BOTHER WASTING YOUR MONEY OR TIME. If you have already used them be sure to cancel with your bank because they will sneak money from your account
1

1 year ago

review by Ripped off

#refund(1/5)

Avoid! App was saying membership expired so presumed my cancellation had gone through but then took another payment. Queried it- not their fault apparently and when it says your membership has expired on the app, according to them this doesn’t mean that it has actually expired!!! Also had an issue the one time I used a deal through them where payment was taken twice. Not worth the hassle!!
1

1 year ago

review by SW

Had some great savings but app is not good when you go to try to book tickets it often covers the pages you are trying to use with an annoying orange/yellow screen which is really irritating listening to my partner trying to book tickets is enough to raise my stress levels!!! Surprised he hasn't lobbed the phone out of the window yet!!! Please fix this app glitch been trying to book tickets for 20 minutes now!!!!
3

1 year ago

review by Sarah

disgraceful customer service, used the referal link to book Alton towers tickets, made the payment to get an error message to say there was a problem with the transaction, however the payment went through twice but didnt recieve any tickets, messaged kidspass who basically said it wasnt their problem, so here i am £500+ down with no tickets and no one to help....AVOID AVOID AVOID
1

1 year ago

review by suzy

#customer service(1/5)

The offers are not available that they advertise. Then even when you cancel they steal money from your account, be one rude when challenged about it and then only they will they cancel it for you but won’t refund anyone money. All reviews on there web page are 5* so they have obviously hand picked those. Avoid avoid
1

1 year ago

review by H. L.

#refund(1/5)

Stay Away! Bad customer service with horrible billing practices! First of all, I was not at all impressed by the locations that are available through Kid Pass. The locations they do have available are all bottom of the barrel with really bad services and reviews. You wouldn't want to go there to begin with. I signed up for painting class for my daughter through Kid Pass. During the class they just handed me a paper and provide a paint brush set and asked my daughter to draw on her own. I could have done the same at home. Second think I didn't like about Kid Pass is how horrible their customer service is. They just don't care about taking care of their customers. Also, the have predatory billing service that auto renews and is almost impossible to cancel out. Dealing with the customer service was a nightmare. I had to resort to credit card charge backs. Stay away!!
1

1 year ago

review by MBMBA

#customer service(1/5)

Massive waste of money. You can find much cheaper deals elsewhere and once the have your details will continue to charge you even after you request cancellation. Really really poor customer service. Do everything you can to avoid having any dealings with this company.
1

1 year ago

review by Z. O.

#customer service(1/5)

Disappointing customer service I cancelled the registration last year November as there wasnt much variety of activities however for some reason kept deducting monthly fees, emailed a few times to cancel as if done it via the App and still continued taking the money. Finally got an email to say they cannot tale an email as confirmation to cancel account and I should do it via the App but my App shows the account deactivated anyway I wouldn't recommend based on customer service. Have a read on money saving expert customers have complained year long subscription after trial without any notice  Very misleading!! Be aware
3

1 year ago

review by Deleted User

#customer service(3/5)

I signed up for the £1 trial. I cancelled at 10.33am the day before my trial was up. I even received an email to say my cancellation had been processed and no further payment would be taken. 2 says later they took £39.99 out of my bank! I complained by email and they said you have to cancel before 5pm the day before. (which I did). They said if I wanted to take the complaint further I need to do so in writing. I will be doing this but I doubt it will get me anywhere. Absolute joke of a company. Now I'm worried I will not be able to cancel before it goes out again next year! Stay away from this company. I thought I would give it a go for a £1 trial but I wished I hadn't. I haven't even used the app. It doesn't seem to save you any money anyway.
3

1 year ago

review by Zoe S.

I went for the £1 trial. Took an hour and half drive to trentham monkey forest just to be told they dont accept kids pass on the day I went. Kids pass do not make it clear about specific days. Nothing much else on the site for kids over 13. Phoned to cancel. Was told I cannot cancel over the phone, I have to do it on their site. Well, I went onto the site, it seems like the site make it intentionally difficult to cancel. I did it anyway, took a screenshot for proof of cancellation. I read at the bottom of the screen that if I want to reinstate my membership I can just call them!! They are a bunch of cowboys. If they can reinstate over the phone, they can cancel over the phone. I do not recommend.
3

1 year ago

review by Sarita Saunders

signed up and tried to cancel within 2 week as i never used the app. sent 3 emails to confirm cancellation and they deny ever getting them. £39.99 charged today and im not happy. CON SITE STAY AWAY!!!
3

1 year ago

review by Louise B.

Saved around £200 last year which was good, however just booked our Easter holiday and saved £440 which I think is amazing! Ker ching!!
5

1 year ago

review by Tim Z.

I am not happy with these at all took payment asked for a refund they said I have to do it in writing which can take weeks! However as per their terms it’s states their is a 14 day cooling of period but will charge £15 admin charge, pointed this out to them but ignoring me! This is not right how can a sight that aims at parents and children can do this especially if you are struggling!
3

1 year ago

review by Stephanie Cutmore

#refund(3/5)

Signed up for £1 trial, cancelled immediately, still charged me £39.99, do they think they will get away with this?
3

1 year ago

review by Donkey Head

I’ve had a kids pass for nearly two years now and have saved over £450! It’s a life saver especially when going to the cinema or eating out. I would recommend.
5

1 year ago

review by Rachel Hurley

Complete con artists Signed up for the months trial and cancelled but still too £39.99 and deny all knowledge of cancellation. Also the passes I wanted were not available so waste of money
3

1 year ago

review by Vicki Z.

DO NOT USE ABSOLUTE LIARS, THEY TAKE THE £39.99 EVEN IF YOU CANCEL IN THE 3O DAY PERIOD. THEY SAY THEY SEND YOU REMINDER EMAILS NO THEY DONT. DONT NOT BUY!!!! I HAVE WRITTEN A LETTER OF A FORMAL COMPLAINT
3

1 year ago

review by Martine Rowe

Kidspass.co.uk Review

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Kidspass.co.uk Customer Service Contacts

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