Le Bus Direct

Had bought a tricket for 31 euro from CDG to gare de Lyon, but the bus didn't stop at gare de Lyon, but at gare montparnasse. I had to pay 17 euro for a taxi back to gare de Lyon.
When i ahould back to CDG the bus never came and I had To pay 50 euro for a taxi to CDG.

We took the bus from RLY to CDG on February 11th. At our stop at Terminal 2EF it turned out another passenger took our suitcase and left theirs behind. Le Bus Direct asked us to wait for 2h, assuming the other passenger would notice their mistake and return the suitcase. This however did not happen, resulting in us continuing to AMS without our luggage.

This where things got worse. They wrongly informed me they found the suitcase. I had to pay for the return shipment, while they don't have a luggage system in place at all. There is no check whatsoever who takes which suitcase. On the day of shipment it turned out there was no luggage, or rather, it was the suitcase of the other passenger (same model, different color, tag, etc.). For five weeks I have been told they tried finding my suitcase without luck. When I told them I want to file a claim and no longer wait, they gave me the other passenger's details, which were on the suitcase ("maybe you can find more information"). To my GREAT surprise, those detailes included a PHONE NUMBER. It took me literally FIVE minutes to contact the other passenger and find out what happened. Now, two weeks later, the suitcase is returned home by Air France. It would have been less than a week if Le Bus Direct contacted the passenger immediately, such that my suitcase wouldn't have been flown between several airports for no reason.

I will NEVER use this company again. Besides the above, the timing is rediculous. On the way to our destination, CDG to RLY for transfer, the bus was perfectly on time and frequent. However on the return, when the suitcase was lost, we waited for 1.5 hours before a bus actually stopped (several drove by with same line number, empty) to transfer us. We had sufficient transfer time, but many people did not accomodate for this. Saying the bus runs every 20-30 minutes and only having one in 1.5 hours is unacceptable if your main purpose is to transfer people from one flight to another!

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