marinedepot.com

4.3 / 5

marinedepot.com

marinedepot.com
44 Reviews
4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

3.6

Reviews

5

Social

5

Featured

4.5

Technical

Is marinedepot.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

44

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0

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0%

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Marinedepot.com Review

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Marinedepot.com Customer Service Contacts

14271 Corporate Drive, Garden Grove, CA, 92843

714-385-0080

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Last update: Wed, Mar 9, 2022 12:20 AM

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Marinedepot.com Reviews & Complaints (44)

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delivery 3 /5

price 4.8 /5

quality 4.7 /5

customer service 3.8 /5

on-time

I was bringing my business to this particular store, just because that idea of helping the small guys. However, I just came to the realization that they don't care at all about their customers. I placed an order online. I received a call from them that the transaction has been declined. Ironically I was opening the email my CC had sent me of the transaction been approved. Nonetheless, I called my CC company, after spending near an hour with them on the phone, they concluded that they didn't know what MarineDepot was talking about, that the transaction was totally approved and that there was no issue at all. I was able to see the transaction as pending in my online banking account too. My CC gave me a phone for merchant support so I could give it to MarineDepot. I called MarineDepot again. What I got? Total rudeness, they didn't want to look into the issue, they couldn't care less for what the CC company was saying, not to give them a call to clarify the issue. I guess that this type of attitude is why people go and do business with Amazon.
2

3 years ago

review by Yamian Q.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordering online is easy, but I typically call in to place my orders because their staff is so nice and will usually tell you if there is a coupon you can use or something new I might be interested in based on my order history. I still shop at my local fish store for livestock, but that's about it. MarineDepot.com has all my aquarium supply business and I would highly recommend them, especially to new hobbyists just getting their fins wet. They will help you succeed!
4

3 years ago

review by Dwayne D.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

so I buy a package and they send me just one of the items, I call to see what happen, they told me that they make a mistake and they will found out what happen. I wait the 2 days and I call back, so they say they where so busy that's the reason why they didn't reply me, we went back and forward whit the emails, because they want me to return the item so they can fix their warehouse and they offer me a 10$ store credit for my 330$ order, they offer me a 10$ . at last "the supervisor" call me they gonna send me all the items next week (this is the 2 week I'm waiting), they ask me if I whant somthing else, he make it look that Im trying to have free items and thats not the case, I told him i just want my $#*!. I'm done whit this company they don't know how to take care of their costumers.
2

3 years ago

review by Javier B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Their 60 return policy only applies to some items. Bought a skimmer and it was just simply to large to fit in my tank sump. When I went to exercise the "60 day return policy" I was given a pop up of any issues with this item must be taken care of by the manufacturer. IT'S UNUSED, AND STILL IN ALL THE ORIGINAL PACKAGING! Do yourself a favor and buy from foster and Smith, lfs, or Amazon even. Waiting on hold was the only way to get the return done. At least the person I spoke with was helpful and polite. He finally got the return process taken care of, and even had some helpful advice.
2

3 years ago

review by Lance T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ive been a customer of Marine Depot for the past 10 years. Getting back into the aquarium hobby, I decided to go back to Marine Depot to purchase my items. In the past couple of weeks Ive spent over $3000 designing my new aquarium. They were very nice to me, and went through a list of items and recommendations of equipment that I would need. I have never had a problem with Marine Depot before until today. One of the items that was on my list did not work with the tank that I have purchased. Please keep in mind the list was discussed with the folks at Marine Depot and both items that did not work together were purchased from them. Over the past 10+ years, I have never returned anything. This was my first time ever trying to return something at Marine Depot. The cost of this one item is $285. To keep things short, Marine Depot said that I could not return it and I am stuck with the $285 piece of equipment. I could go ahead and purchase the upgraded item for $349, but I would not receive any credit for the $285 spent. My advice, Do not buy from marinedepot.com. They are very nice when you are buying items, but guaranteed if you try to return something it most likely will not happen. I usually buy from more reputable online businesses like Amazon, but I do try to bring business to smaller businesses. This mistake cost me $285. Its just not the money, but more of a feeling of helplessness when the merchant says nothing they can do.
1

3 years ago

review by Michael N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Never have any problem, ever time I call in Everybody is nice. They have a lot of stuff , good selection, and very Good prices!!! We go through MarineDepot every few months because the dogs love them so much.
5

3 years ago

review by Ronald H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I shop at Marine Depot for a variety of reasons: low prices, fast shipping and a generous return policy to name a few. Although the primary reason I shop there is due to their excellent customer support. I always have peace of mind knowing that if I have any issues setting up a new piece of equipment or if I have to return something they'll have my back. Ordering online is easy, but I typically call in to place my orders because their staff is so nice and will usually tell you if there is a coupon you can use or something new I might be interested in based on my order history. I still shop at my local fish store for livestock, but that's about it. MarineDepot.com has all my aquarium supply business and I would highly recommend them, especially to new hobbyists just getting their fins wet. They will help you succeed!
5

3 years ago

review by Bart L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I never bought an aquarium from marine depot but I almost wish I got it here because of their good prices. I purchased a UV steriilization system from them along with some aeration and co2 supplies. They are of great quality and cheaper than most stores. I will keep using them in the future.
5

3 years ago

review by Bob R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Purchased their MAX E - 260 fish tank from their site and I am very impressed of the quality of the material used on this aquarium. The 10 gallon tank made it a perfect home for my fishes. Thank you so much!
4

3 years ago

review by Alexandria T.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

If you think you are happy with your purchase, be sure to make a mistake. Because it has neither warranty nor warranty, it accepts unused packages, and customer satisfaction is not important. There is no item there and the office is empty and only accept the order and there is no commitment
1

3 years ago

review by Nathan M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After seeing Finding Nemo my kids went fish crazy. They wanted an aquarium and fish and I just didn't know where to start. I went to one of our local big chain pet stores and they started loading our cart with TONS of stuff that I hadn't anticipated. The person helping was very condescending, treating me like a moron for not knowing about how often to clean the tank and what type of water filter to buy. So we left empty handed that day, my kids eyes filled with tears, due to my frustration and the fact that I wasn't about to spend $300 on a fish that my kids would lose interest in in one week. I ended up doing some online searching and came across MarineDepot. I got in an online chat with their customer service and they were SO FRIENDLY and SO HELPFUL!!! It was night and day from my past experience. She helped me order everything I needed, and it was done. Everything was on order and coming to my house with free shipping. Their prices were better than the big chain store, too. Once everything arrived I set it up while my kids were at school. I went and picked them up that day and took them straight to buy their fish. They were so surprised and happy. When we got home and they saw the home for their fish, they were ecstatic! Things have been going well and the fish is thriving! Thanks MarineDepot!
4

3 years ago

review by Nancy K.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

To keep this short and readable I'll leave out the details. I've been a Marine Depot customer for about 4 years. Ok so here's the recent issue. Today my shipment was due to be delivered, I checked the tracking and it showed that it was delivered this morning I called marine depot, and was told to purchase another item and that once FedEx and marine depot investigated the issue they would then refund my money Depending on The findings.
2

3 years ago

review by Brian B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I discovered MarineDepot about 4mo ago and wish I had known of them sooner!! They carry everything you need for an aquarium and at great prices. Seriously you cannot BEAT their pricing. And when it comes with free shipping, why wouldn't you order from them?
5

3 years ago

review by Steve X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

customer service was horrible i bought a red sea set up with directions stated order would be set up and i would get a call for delivery in 3-5 business days 5th day called the gentleman told me i read it wrong and it would be 5-7 business days so i cancelled my order instead of seeing about what he could do about getting me my tracking number he was rude and cancelled it i had to call back to get a email confirming the canceled order now waiting 5-7 days to get my money back would never use this place again
2

3 years ago

review by Kirsten H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been shopped many online marine retailers over the years, and I keep going back to the one and only Marine Depot. Every experience I have had with Marine Depot has been beyond pleasing. Once when I realized I messed up on shipping an item to the wrong address, I contacted them to correct the issue, they went above an beyond and even upgraded my shipping status. In the days of Amazon's two day shipping, having to wait three whole days for a package is excruciating. Marine Depot alleviated me of this agony with upgraded shipping, at no cost to me. They are always striving to make their customers happy, and by George, they have done it! Shop with Marine Depot and you will always be one satisfied customer.
5

3 years ago

review by BrandonEvans

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is my go to place for aquarium equipment, i have one other well known place and when marine depot doesnt have what i need then i will order from the other place!
5

3 years ago

review by Tang1y

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered an item then 10 minutes later I realized it was the wrong item called to cancel to late already shipped I had to pay return shipping at 70.00 for a 132.00 item had to ship to California when there's a warehouse in Georgia where I live I will never ever buy anything else there you better believe that.
2

3 years ago

review by congarfield

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My equipment showed in 4 days intact and operational.
5

3 years ago

review by jmengel84

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Love these guys great pricing same day shipping and since I'm local I get packages next day.
5

3 years ago

review by supra_mike

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Due to extreem extreem cautions regulation for paiying with my local CC and deliver to a US address i was not able to complete purchase
I moved to amazon and got all what i need without any hassle paying by my local CC and shipped to my courier US address
2

3 years ago

review by magedibrahim8

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Marinedepot.com Review

No description for this company.

Marinedepot.com Customer Service Contacts

14271 Corporate Drive, Garden Grove, CA, 92843

714-385-0080

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Share Preview

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