memoryexpress.com

I was a frequent customer with Memory Express for all my computer needs, and recently purchased quite a few items from the store in in Edmonton North - 13629 - St. Albert Trail, but had a very bad experience with the customer service there. The guys at the customer service here are not professional at all, and instead of trying to help you, will only try to get rid of you in any way they can. I had a small problem with my motherboard and was trying to get some advice in solving it, (HDMI wasn't working) instead of try to help, he just kept chasing me away, refusing to say anything unless I bring the computer in front of him to see it not working. I think the loser assumed I wanted my money back or something, while I just needed some help fixing it. It turned out to be a jumper setting which took me another few days to figure out. Unfortunately I had to go in a second time since my mail in rebate was rejected. Apparently the rebate that was posted in Memory ex. website was applicable to another store. So ME claims the manufacture made a mistake by giving them a wrong code and the manufacture claims that ME made a mistake by posting the wrong info. So I don't get any rebate back. And this time another really adamant guy in the same store customer service, when I tell him this, all he does is printout the rebate and tells me to don't depend on mail in rebate, that's it.
These guys don't give a damn about the customer at all, I think the management has to really give their staff some customer service training, and get rid of some of there stone faced losers.

When we were planning to buy graphic card during boxing week of 2019 and went to memory express, Calgary south location. They were telling me that we do have policy of price match and they did price match for graphic card. When we were planning to buy cooling fans and gone to memory express during same boxing week and asked for price match. They were telling me that we can't do during boxing week. Then I told him that you guys did just yesterday (during same boxing week) and his manager was telling me that that was just courtesy. He was providing completely irrelevant justification. This is double standard. They have low price guarantee and beat any Canadian store within 15 days of purchase from memory express which is clearly written on their web-site but they didn't follow even though we have purchased computer parts over C$1800. They don't have good sales staff and store manager. They don't have any courtesy.

The Winnipeg store was good when they first opened up, but has been terrible for the last few years. They are consistently out of stock of EVERYTHING it seems. (Seriously, these deals they have are bait and a switch as you can never get the deal) Price matching is a pain, as they make up excuses. (I tried to pricematch a GTX 480, found the exact model cheaper elsewhere, and they refused because the one online said "Fermi" in the description. Uh guys, every gpu in that Nvidia line was a "Fermi", you need to educate your staff.

I built a machine a few months ago, and the Winnipeg website wasn't updating their real time stock. So I sent an email with all the parts, with second and third choices, to one of the staff and spoke with him on the phone. I show up 2 hours later , and he has nothing together for me. Now he's pissed because I tell him what I want, he looks in the back, and they dont have it. Ok then, what do you have? He can only look one at a time as they apparently have no working inventory computer system. FUUUUUUU....... Wow, you're gonna get pissed with a customer because you don't know what you have in the store, and they are making you look? Get your sh## together seriously.

And lastly, why is the Winnipeg store the black sheep of them all? I can order online and choose every store in Canada for local pickup except Winnipeg. What we really need is NCIX to open up a store here, our other craptacular computer store CBIT closed recently, and I think half the staff moved their terrible customer service over to Memoryexpress.

Memory express in Edmonton won't warrantee a video card a few months old because a sticker was coming off . I got a HIS radian 6870 hd from them a few months back, when I went to install it I noticed the sticker on the top was peeling off a bit. I was a bit annoyed but installed the card anyways. My comp would shut down sometimes after I installed it but didn't think anything of it since it was an old windows install and it only happend maybe once a week .I was going to finish my upgrade in a month with a new mb, CPU and ram anyways . After I got the rest of the upgrade I noticed my new comp was shutting down and black screening like my old one but starting to happen more often , I tried changing the drivers and after about 10 min of it working fine it totally crapped out . I tried the card in 2 computers and neither
will fire up with the vid card in them so I took it back to memory express . The douch bag at customer service counter told me to send it in myself before he even looked at it , I replied " I dont have time , I just want u guys to honor the warrantee and send it out" he open'd the box and looked at the sticker that was peeling up but not burnt and still a bit moist with the factory glue and he said" sorry this card was overheated , the sticker is peeling off and that's thermal paper , it only peels off if the card was over heated. So we won't warrantee it" Iv been a customer of memory express for years and had no problems with them till now. I feel like iv been taken advantage of and I won't ever be shopping there again , I have also informed my family to make sure none of them buy from these con artists either. Pls note the invoice number and date attached to this message are from my upgrade about a month later ,i figured if anyone from memory express sees this they could use the invoice number too look up my purchase history and see I did intact buy the stuff from them.

Bought a new system, put in my 4 month old gfx card. Unstable.
Like any sane person return the NEW parts that appear to have a problem, they test them and say they are fine. Bring back my 680 GTX and they say it is defective, sent it in for warranty. Over 6 WEEKS later after getting upset from waiting too long I call in and talk to a manager that authorizes a CREDIT for a new graphics card...
COOL! I can pay the difference and the tax and get the new generation card.
OR get the same card, and REPAY the tax I paid 4 months ago.

I get a new card, bring it home, pop it in, system reboots within 5 minutes in any game or 3d benchmark.

Load the computer up and bring it back, explain what is wrong, and that the case was damaged and the top panel usb ports pop out when you disconnect a cable.
Go to Mexico for vacation, and come back, even though I asked for the manager I talked to before to call me, I had no missed calls, and he actually didn't even appear to know my system was in there the whole time I was on vacation.

He says they replaced the power supply, come down and pick it up.
First thing I notice is the usb ports are not fixed, I show it to him and he is surprised. Starts checking around to replacing it, comes back a few minutes later and asks me to leave the system again, and come back later.

I had to make over 10 trips to the store, a handful of phone calls, and wait 3 MONTHS to use the system I purchased at the beginning of summer.

I used to be praise memory express, buy everything possible there, buy systems for other people there, send other people there, etc, etc.
I will not spend another dollar at the stores ever again.

I will pay more money to buy it somewhere else, or wait and buy it online.

TLDR:
-Buy new computer, unstable
-wait 6+ weeks for CREDIT for new graphics card, repay tax
-new card does not work in system(but its not the card, its the power supply)
-old card was fine and nothing wrong with it.
-REPAY tax on graphics card due to their errors
-could not use $2000-ish computer until 3 months after purchase, 10 trips to the store
-still have a garbage case, after I JUST picked the system up from being there for 10 days and they were shown what was wrong.

I'm a techie if you will, but I never 'TOLD' the customer service reps, or the techs they have working there (that probably know less than me) that the obvious problem is the NEW power supply. I tied a rope around their neck and they jumped off a cliff so to say. Hearing the BULLSHIT they tried to feed me during this time was pretty funny. The last time I talked to someone he was super eager to tell me if there was anything they can charge me on the system for, they would have to do that.

After I gave them $2000 and had a computer not working for 3 months, someone had the balls to say that to me. What about the 10 times I drove to your store, explaining to your stupid staff the same thing over and over?

Memory express will never have me or anyone looking for my opinion as a customer again.

Once I ordered an item, someone from the company has asked me to provide a utility bill (or phone bill) and government ID. What's next? My passport? My VISA? My finger print ??? I'm aware about phishing and other fraudulous so-called merchants. I canceled the order, for sure. There's more..... after I canceled it, while my order was still «in process» they did the transaction on my VISA card !!!!

I used Mem Ex's online store, ordered a new GPU. Made sure to filter it by location so I was ordering from the stock in the same city I am. They sit on orders and do not ship them for days; to them 3-7 days is meant to partially account for their laziness rather than travel time.

Customer service as been horrendous, when you catch them with questions they don't want to answer they simply cease communication.
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[name]
to websales

I placed an online order and used the UPS 3-7 day option, but in the mean time, my GPU has died and I cannot use my computer effectively. I selected stock that was in my city, but did not foresee my current card crapping out on me.

Is it possible to simply go in and pick it up?

Web Sales Shared Mailbox
to me

Hi [Name],



Thanks for your inquiry. If you want your order to be pick up in store, we have to cancel your online order and void the funds and you have to pay upfront to the sales guys.



Please advise.



Sincerely,

WebSales

[name]
to websales

Okay. Never mind then, thanks anyway. I thought i had selected an item from the [city] location - I specifically filtered the selection that way - seeing that I am in the same city as the item maybe you can shed some light on why it was not shipped/received today? Can I expect it to arrive tomorrow? I'm only impatient as I often use my home pc for work purposes and unfortunately my onboard GPU doesn't cut it.

Will I receive a ups tracking # when it is shipped?


Thanks!

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No response. 72 hours. Have sent follow ups asking when they will answer my questions. Complete radio silence. Their call centre is staffed with people who - and I mean no disrespect - struggle to communicate in English. They do not seem to have access to any useful information and seem to be there simply as a wall to absorb peoples' frustrations. Extremely disappointing and unfair to those employees.

If you insist on using Mem Ex, then make sure to just use their box stores. Their online service is complete **** - the employees dishonest and lazy.

They scammed my friend 2k for a pc that’s worth $800 absolutely horrible.

I have shopped in the Calgary NE location at least a dozen times. Prices are extremely competitive, helps to know what you are looking for, but other than the occasional wait to talk with staff, I am happy with their service. I will continue to shop here whenever I can.

About a month ago, middle of August, my father's laptop was having an issue with his keyboard (The keys were not getting properly mapped). Unfortunately I did not have the time to resolve the issue, so I suggested he take it into Memory Express. Up until now, I have always referred friends and family there when I have been too busy to resolve their computer issues, and they have always seem to assist them without any issue. They informed him that they wouldn’t be able to look at it, and have it back to him, for 10 days. My father needs a computer, so he bought a replacement and had them take the old one to resolve the issues. The laptop came back two days later. Memory Express told my father that they resolved the issue.

My father then gave it to my younger brother, for university. Today, middle of September, I get a call from my brother, telling me that the “fixed” laptop is back at Memory Express, and they need a couple of the software keys. The same issue presented itself again. The first time the laptop has been opened since its return and nothing is fixed.

I call Memory Express to pass along the software keys, wait on hold for 8 minutes to even talk to the guy. Since the problem occurred immediately on the first time it was booted, I wanted to go over the process they used to fix the issue last time, as well as the process they were going to use this time. The associate “Sakim”(?) informed me that this time they are going to do a fresh install, as oppose to last time’s restore. Which they charged over a hundred dollars for last time, and again are going to charge at least a hundred more. A HUNDRED DOLLARS FOR A SYSTEM RESTORE!!!! Are you kidding me?!?!. I had no idea that they charged so much for so little.

I then asked if they had actually opened windows last time and tried a couple of updates and reboots. Things I would first start off with, to try and duplicate the problem. Once you can duplicate the problem, then it is easy to locate the problem. They had not done this last time. Sakim informed me that they did the system restore and the keyboard worked on the login screen, so they assumed the problem was rectified and shutdown the laptop and send it back. This is incredibly sloppy computer repair. Further more, when I then tried to discuss the fact that doing a fresh install would most likely only rectify the issue short term, and that a couple of further steps would be needed to actually diagnose the problem, I was hung up on. All through the conversation, Sakim kept telling me that a fresh install is different from a system restore, despite the fact that I kept telling him that I am fully aware of the fact that they are different and the differences between them. Apparently though I needed to understand that a fresh install will solve the problem this time… That is, until all the software is loaded and updated, then the driver conflict will return :)…

Apparently, actually finding and diagnosing the problem is not what they do, they apparently either do a system restore or fresh install, unless there is a displayed driver conflict. Once it leaves their store working, anything that happens afterwards is your fault and not their responsibility.

Silly me, I thought they actually found the problems, not just white washed them. It would be nice to know that update KB0540494… whatever…. caused the conflict, and to not install that problem again. That is apparently not what they are being paid to do.

So why do they bill hours of labour time, when all they do it hit a couple of keys, leave the computer, hit a couple more, walk away, then return it to the customer and wash their hands of it? Because they can an continue to get away with it. The average person does not understand computers, nor should they need to, but they shouldn’t be getting ripped off for it.
Despite the fact that the problem occurred the first time it was started, it was apparently “something we did to it”. That would be the position of Sal, the store manager at the South Calgary Memory Express.


Unbelievable.



Dismayed,
Colin Baylis

I regularly buy from Memory Express in store (Calgary NW). Usually verify availability of the part(s) online first and then go into store. The staff there are always friendly and happy to go pull parts from the part list I print from their website. Their price matching is AMAZING - while their prices are quite low, occasionally I can find one or two other online-only vendors in Canada that have a cheaper price. So I print out the price from the competitor website and they match it - always. Even when it is a big discount or below their cost. THIS is how you build customer loyalty! Try fighting for a price match at BestBuy or Future Shop and you will know what I mean. I find that memory express has a deeper selection than other local retailers, comparable with that of many online retailers, and the parts are available for local pick-up! I have made more than a dozen purchases -- big and small -- from this company in the past year or so (2009/2010) and would definitely return again.

They dropped their price Beat from 25% to 10% and no longer match free shipping. So there is no longer any incentive to shop with them anymore. Cause the Customer Service at their Richmond store is less then One star

I spent $1000s on this computer at Memory Express Winnipeg because I wanted to upgrade my 8 year old desktop. I was phoned 3x by Memory Express to confirm my order and I asked the service rep. that Thunderbolt was on this Asus motherboard after I ordered the Asus Thunderbolt card separately. I received the wrong Asus motherboard without Thunderbolt. 1st exchange for the Asus motherboard went smoothly for an Asus Z79 deluxe motherboard with Thunderbolt. But, this Asus Z79 motherboard did not include the 5 pin to 9 pin adapter for Thunderbolt card to work. 2nd exchange did not work well, I was forced to disassemble my computer at the store to return and exchange this motherboard for a motherboard that has the 5 9 adapter included. While I removed the cpu back-plate, which had sticky pads for support, the motherboard warranty sticker ripped while stuck on one of the sticky pads. The service rep. saw that I was having this problem, I showed him how the sticky pad was stuck on the sticker and he just watched me rip the sticker and then told me after that the motherboard warranty was voided. I was told that this motherboard with no functioning Thunderbolt could no longer be returned for exchange and had no valid warranty, but also that the additional 4 years warranty was invalid as well. They sent off an email to Asus about the ripped sticker problem.
I phoned the store 3x to try to offer suggestions to get Thunderbolt to work on this motherboard: purchase an earlier version of the TB card through Asus, borrow an adapter from another motherboard, or order up the 5 9 pin adapter part 14003-00380000. Then I went back to the store to find out that they did not write down anything of what I asked and were confused about the thunderbolt header cable that acts as a copyright control. Currently, Memory Express is waiting to get an email from Asus to confirm that my Asus z79 deluxe motherboard is no longer under warranty and requesting a 5 pin to 9 pin thunderbolt adapter for this motherboard.
And after all that, they refuse to re-assemble my computer because they just don't have the time for me as a customer.

Update:
Now Memory Express is able to exchange my current Z79 deluxe motherboard for the next level up which includes the 5 pin 9 pin adapter an extra $100. Asus has not responded to the retailer email for the 5 9 adapter request yet. I will update my review once I get all my computer parts back from Memory Express.

2nd Update:
I was able to exchange the "defective" Asus Z97 deluxe motherboard that did not have the 5 pin 9 pin adapter included and bought the the super deluxe Asus Z97 deluxe motherboard that has the 5 pin 9 pin adapter. Asus made the error in not including a 5 pin 9 pin adapter for every of their motherboards that have a Thunderbird option. Thanks to the manager and the tech. staff of Memory Express Winnipeg who helped me sort this out!

I have been using Memory Express for parts and devices since they came to Edmonton. I usually go the the north end store on 137 Ave & Calgary Trail and have never had any problems with them. Staff at both Edmonton locations seem very knowledgable and will work hard to make sure you get the right items for your needs.

The rare times (maybe 3 or 4 times in the past 7 or 8 years) that I need to return or exchange an item, things have gone smoothly with no issues.

I have done their prices match a few times in person and have never had one turned down. All mail in rebates are completed without problems.

I have no problem recommending Memory Express to friends and colleagues and do so all the time.

Bought a laptop two days ago, but it hasn't been shipped yet. Online status says the order is "in process".
First time to shop at ME, Really disappointed with the shipping speed, no comments so far on other services as I haven't received my order yet.I usually shop at newegg, and it's the same UPS, newegg can deliver the second day.

Bought a new model EeePC 1000H on September 5, 2008. On September 13th they dropped the price of this new model by $70.00. I emailed the store and asked if they offered any price protection for their customers and was informed by the manager that the price protection plan was only for one week and that I was a day late in emailing.

I am quite disappointed in the store for not extending the P.P. to me for the sake of about 14 hours and for not offering a better P.P. plan.
This is based on the fact that:

1) This is a new model that was only available for purchase approximately one month ago.
2) Future Shop and Best Buy both offer 14 day price protection. Staples offers 14 day price protection with a refund of a portion of the difference!

Memory Express should realize that if they want to play with the big boys they should also be competitive with them and their policies.

Dave

Order placed on Oct 2nd, not shipped out till Oct 6th. UPS tracking showed it was delivered with signature required on Oct. 10th but I never received the package and there is no one working in my building with the name listed on the UPS tracking page. Disappointing, but it happens. Contacted UPS right away and reported it. After this spent lots of back and forth with very little assistance or information provided by UPS. They say it was delivered to my address but at least they started a "lost package recovery". Tried calling Memory Express multiple times and was never able to get anyone on the phone so I left several voice messages as well as filled out their email contact form. Almost 72 hrs now and not a single follow up or even a simple acknowledgement message from Memory Express. Checked with other businesses in my building, but there's 10 buildings in this lot with possibly over 50 businesses in them, there's no way I'll be able to find it on my own. I'm out almost $240 and I can't proceed with my build. Maybe they'll find my package or maybe not, but right now I just want my money back so I can go buy from somewhere with better customer service.

Follow Up Update (Oct 16th):
Package finally received - no thanks to UPS or Memory Express; the incorrect address that UPS delivered it to actually brought it to my office building for me, over a week after UPS DELIVERED IT THE WRONG OFFICE, in fact the wrong BUILDING!!! Still cannot believe the complete lack of service from Memory Express in trying to help resolve this issue. I left TWO voicemails, and filled out their email contact form and didn't get any response until I initiated a complaint through PayPal. May not have been their fault, but the complete lack of customer service means I will NOT be a returning customer.

Got order 3 weeks later with one item missing. Wrote them an Email without getting any response. THUMB down.

Bad customer service at Memory Express Edmonton North 13629 - St. Albert Trail Edmonton, AB

The customer service always been terrible at this location and keeps getting worse. The staff is arrogant. They have no value of the customer. They don't even return a good morning. I purchased $900 worth of equipment. A couple of days later I wanted to return one item because it did not fit my need. I walked in the door with the item in my hand and wanted to acknowledge somebody that this is a return, so there will be no complications afterwards. There was two employees behind the till chatting, one of them looked like the manager. I said "Good Morning". No body answered, not even any sense of acknowledgment. I was thinking about returning the item and buying more stuff but I returned it and walked right out. Rest assured Memory Express will never see another penny of mine, I don't care if they are giving it away. I am sorry I have spent the amount of money with them that I did over the years. B-COM is my computer source from now forward.

I ordered some computer components on Cyber Monday, 2019 and they charged my credit card immediately. When no shipping confirmation was issued, I tried to reach them repeatedly via phone and email to obtain the shipping details. They did not respond to either, so I canceled my order and advised them I was alerting my credit card company's fraud/disputes department. They finally responded saying that a credit would be issued and to "allow 3-7 business days for the amount to reflect on your credit card statement." It's now two months later and still no credit. My credit card company's fraud/disputes department is now pursuing them.

Buyer beware - they are completely unresponsive and untrustworthy.