mountaingear.com

Ordered items on 6/12/2017 and received packed 5 days later. Got a great deal on past season items with free shipping after $59. All items came as described and no tax for me in California. I'll order from them again!

I've been ordering from Mountain Gear for years probably placed over 50 orders. I use them as my go to for advice on mountaineering gear and I have never been disappointed. They are not the big guys and their free shipping takes a week to the east coast. Occasionally I need to return or exchange items and this has always gone smoothly. There regular pricing is right in there and they frequently have things I need on sale for really good prices.

My husband and I were looking to purchase "The North Face" coats for winter this year. We went to many places in person and online. The coats retailed for $260.00 each. We came across Mountaingear.com and found the exact coats for $194.00! What a bargain/steal. I thought... too good to be true but the coats are 100% authentic. Just so happens that they are having a huge sale on North Face gear! YAY, I just ordered a NF beanie and a Khumbu Jacket for my hubby. Again ...amazing prices. The only gripe if any that I have would be with the shipping. We paid for fast shipping (2-3 day). Ordered on a Thursday night and didn't get them until Wednesday or Thursday. But hey even with the $20.00 shipping charge, it was still cheaper than Dicks or anywhere else. Very satisfied and plan on making future purchases!

On Sept 9, 2013 I made an order #16724332 at mountaingear.com. They authorized my card with full amount. Next day I got message from the store that they want me to provide payment via wire transfer for gull amount and to pay extra $20 as a bank processing fee. I refused to waste my time and money and cancelled my order. They said that my order is canceled, and the pending authorization has been canceled on their end. But it takes about a 30 days to money back to my card. It's Sept 24 today and I still don't get my money back and can't buy my items in other store. I believe this absolutely inconvenient business if they authorized card with full amount, knowing that they won't accept Visa and will ask for a wire transfer, leaving customers with no items and no money for a month.

After I filed complaint at BBB Mountain Gear refer to a fraud review system, but it still don't give them any reason to break a deal. If they have any apprehension they must check shipping\billing address or ask for bank account statement or even my ID's. But they did nothing. Is my Shipping address same as my Billing address? Yes it is. Is it seems to be a fraud? No way. Did they ask for my bank account statement or ID. No, they didn't. First they made deal and accepted it by verifying and authorizing my credit card. After that they violate deal asking for more funds and wire transfer, rejecting pay method they accepted first. Which is more likely looks like a FRAUD from the business. Furthermore Mountain Gear knows perfectly well that ALL credit card companies have a policy of maintaining a closed authorization for a long period of time. So I'm still unable to use my funds to make an order at other store to buy my items.
So if you are an international customer be aware! NEVER have a deal with this store - you'll lose your time and your money

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