ooma.com

VERY BAD CUSTOMERS SERVICES AFTER I CALL THEM AND I ASK SOME QUESTIONS AND NOT DONE MY QUESTIONS .PISS ME OFF I WILL STICK WITH MY TELEPHONE COMPANY .BETTER IN SOME WHAT BAD CUSTOMERS SERVICES BUT HAVE MANY WAY YOU CAN GO AROUND AND APPERACIT YOUR ROYAILTY .AND TELUS HAVE FUTUER FORCE CALLER FORCE THEIR NUMBER FOR BLOCK THEM LIKE TELEPHONE MARKET AND PUT YOUR TELEPHONE IN BADROOM OR EVERY WHERE YOU WANT IN YOUR HOUSE.YES OOMA CHEAP BUT NOT MAKE YOU HAPPY IN LONG TERMS.AND YOU SHOULD THINK FOR LONG DISTANCE AND QUAILTY .

I absolutely need to share my story. We have been Ooma's Premier customers for almost two years. Only once we had a problem placing our calls. Unfortunately, it was when one of my family members needed to make some important calls. He was not happy about the disruption and decided to port the number from Ooma to Cox. While he was on his cell doing that, I was on my cell talking to customer service trying to fix the problem. The Ooma rep was very helpful and knowledgeable. She helped to fix the line in couple of minutes and then made it sure it worked. I also need to mention that it took no time to get through to a live customer service person. This would be the end of the story but Cox already started the porting process. It took more than a week of service disruptions, trying to reach them and figure out whether the port was completed or not. Every time we would call we would be waiting forever and every time a different rep would give a different information. Finally, one day before the port was supposed to be completed I called Ooma and begged to port our number back. Once again, I received a very competent and efficient service. We were able to get back with Ooma with a minimum hastle. I also need to mention that Ooma's number blocking is very helpful nowadays with all these phone scams and robo calls. Cox doesn't have this opportunity. They have the same VoIP service for a higher price, with no call blocking, poor and incompetent customer service with only one phone line and marginal online communication. On the other hand for a slightly lower price we are getting two telephone lines, easy number blocking, superb customer service and a functional website. I am not sure about other phone companies, but compared to Cox, Ooma is a much better value and a more pleasant experience.

Please be very careful if someone representing OOMA call you and promises you the world with numerous enticements. They are a bunch of crooks who are spoiling OOMAS reputation. They send reconditioned instruments and charge you arm and leg for OOMAS service with open ended Credit Card Information. They are very dicey, deal with OOMAS directly and review before you step up and reveal your Credit Card info. Just to save you money. Caller ID that you get is 'Intl Calling' maybe they have changed it!!!!!!!

I recently encountered problems with a blocked number that I had not blocked. After doing my own analysis, I contacted Ooma customer service. The agent couldn't even understand the problem I was describing so she gave me an email address to use to open a ticket. Why she couldn't do that was not explained.

I sent an email on June 28. I received an automated response saying, "Your question has been received. You should expect a response from us shortly." It is now July 14 and NO response. My conclusion? Ooma does not care about customer service.

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