parcelcompare.com

In its 1979 report, the United States House Select Committee on Assassinations (HSCA) agreed with the Warren Commission that Oswald's three rifle shots caused the injuries that Kennedy and Connally sustained. After analysis of a dictabelt audio recording the HSCA concluded that Kennedy was likely "assassinated as a result of a conspiracy".[4] The committee could not identify a second gunman or group involved in the possible conspiracy, although the HSCA concluded that analysis pointed to the existence of an additional gunshot and "a high probability that two gunmen fired at [the] President".[5][6]
Please Contact On This Number +1 (805) 410 5040.
Please Contact On This Number +1 (805) 410 5040.

Parcel was delivered damaged and nearly 30 days late. There was no compensation for the damage despite paying extra for insurance, and there was no compensation for the 30-days delay despite paying extra for the express 3-day service.
The support was very poor and the parcel was only delivered after I personally contacted the courier directly to sort out the problem. Parcelcompare support team emailed me to help solve the problem 3 days after the parcel was actually delivered, (which means they had no idea where item was), and the parcel was only delivered because I spent 30 minutes on the phone with the courier firm directly.
Their service does not provide a telephone number for customer support or shipping problems.
Does anyone believe I am happy or satisfied?
1 star for parcelcompare is 1 star too many

An utterly risible company. I used them to arrange having a parcel sent and found out two weeks later that the parcel had been lost en route. ParcelCompare have repeatedly refused to refund even the cost of the delivery despite it being clear that it was lost by the courier, and have refused to arrange compensation for the lost items even though I paid for the extra insurance. ParcelCompare claim they are still "searching" even though I have been told that the courier has closed the case. Customer service is almost non-existent and utterly abysmal when you do finally get a response. They refuse to answer any questions and have refused to indicate if or when they may ever "resolve" the issue despite it having now been four weeks since the parcel was lost.

The company is a SCAM. We paid for a parcel collection. They never collect it. We asked for a refund and they asked us to pay 6£ on top before giving the refund. We did not pay the additional charge as we have been ripped off already. Do not trust this company. There are many reviews on their website but I believe those are fake as I can't add one there

Shocking service!!!

I fell for their recommendation on Hermes and a Next Day Delivery was not delivered on time. When chased (with ParcelCompare), they wouldn't follow up until 7 days later. Hermes used a chatbot which was useless and provided no contact number for humans to speak with.

11 days after the parcel I paid for Next Day delivery was supposed to be delivered, mysteriously surfaced and was delivered.

ParcelCompare offered no apologies on their part for not chasing sooner and offered no compensation for delays, frustration and anxiety caused.

** DO NOT USE ** ParcelCompare or Hermes!!

Avoid at all costs!! They hook you in with a competitive quote and then hit you with a massive oversize surcharge with no creditable evidence! If you are foolish enough to take a risk, check all hidden T&Cs behind tick boxes thoroughly and take pictures and sizes of everything otherwise this company will take you to the cleaners! UPS were my carriers and their less than satisfactory service resulted in my package arriving damaged with several large and bulky items weighing 40kg lost without trace!? Neither company answer to any Regulator so after 6 months of complaining they simply ignored my valid evidence and failed to answer key questions. I am now left in the hope that Trading Standards will make improvements in the future and my Credit Card company can redeem some of my money for the disproportional surcharge which was over 100% of the original cost! An experience I would not wish on anyone!

Awful company! Please avoid, I wish I had read the opinions before I hired it.
I used it to send 3 boxes to Spain, I paid customs and an enhance insurance. The boxes were retained in customs and returned to England. After weeks of emailing the absolute useless agents, because there is no telephone number (and now I understand why) I finally got the boxes back in England after 9 weeks. They were absolutely destroyed, with many things broken and some others missing. Parcel Compare blamed me as I should have known that Spain didn’t receive any parcels from Uk due to brexit (I thought that was THEIR job) and they didn’t pay for the broken items because the enhance insurance does not cover anything apparently. They even had the cheek to offer me £15 credit to use within 10 days! For what? To break me more things and steal more money???
So after 3 months of dealing with this disgusting company, the boxes are not in Spain, I had to throw away the broken things and I couldn’t do anything with the missing things. I basically wasted my money and time.
Please, avoid, AVOID!!

I used Parcel Compare for sending my parcel to Slovakia.
It was picked up on the 6th of April 2021
It was birthday presents for my cousin’s kids. Nothing unusual.
I was tracking my parcel regulary and tracking was saying ‘in transit’.
As parcel was in transit for a few weeks I contacted Parcel Compare and they said receiver didnt clear customs and the parcel is being sent back to me, in a cheeky way they also sent me an invoice for paying again to have the parcel returned.

Receiver and me never knew about customs duty as nobody notified us. They do not accept their failure and clear mistakes. How should I know we need to pay for customs with no contact regarding this customs charge and on their website saying ‘in transit’!
It is the 9th of May 2021 and still my parcel is “in transit” and they are asking me to pay for it to be delivered back to me!

I found their service very unpleasant. Its sounds cheap but in the end is double the price and your parcel will not be delivered

I will never recommend this company

You should have the option of a ‘Zero Star’ this company just do not deserve to be in business and certainly don’t deserve any stars at all. I would implore people to go direct to the parcel company, these days the pittance you save is not worth the lack of Customer Service you get when required. I would like to say that I first used Parcel Compare a few years ago, I was very impressed then and wrote a review to say so. How things have changed, the service, care and support really couldn’t fall much lower.
I have a very small business, this year was very hard for everyone without any additional trouble. I needed to move my stock from the UK to Bulgaria before the end of the transition period. Through the year I had been sending 2 or 3 parcels at a time, I had a few niggles, but nothing could have prepared me for the last few shipments. Sadly they were all sent in quick succession so there was no way of knowing, believe me I wouldn’t and won’t ever use them again.

I had a shipment of 3 parcels each weighing approximately 29KG and obviously very large too. They arrived and one was missing, the other 2 looked like they had been kicked from the UK to Bulgaria. I got in touch straight away and was told that they would investigate, which could take up to 14 days. In the meantime I had to provide a list of the items involved. This was fairly easy as it was all stock that was to be shown on a TV show. The time passed and I kept asking for updates, cutting a long story short this went on for over 3 months. I had contacted the CEO of DPD by this time.

I was so relieved when I finally got a claim form, I had lost so much by this time, I had to give notice to my design team, as I couldn’t sell much as the items lost formed part of collections. I had continually told them that the longer it went on the more damage was being done. I filled out the claim form. Since then they have disputed ownership my products, despite providing invoices, they refused to accept bank statements which clearly showed payments. I contacted the company and asked if they would provide company receipts, they did, all signed and stamped with the business stamp along with a document confirming all the invoices were paid, this was also stamped and signed. Parcel Compare came back to accuse me of editing the documents. I can prove they were all sent to me by the company by email. I have provided everything they have asked for again and again.

This has gone on and on, they have asked for the same information over and over again. The have declined my claim and as a goodwill gesture credited the account with 15.00, I would never use them again, I would rather get on a flight and collect things myself.


I have been suicidal, it has been devastating, thousands of pounds of stock lost. It’s a very small concern it’s devastating.

The other shipments that I mentioned, there was so much damage in one, nothing could be retrieved. It is a polite warning not to use this disreputable company. If you need any help or assistance you will not get any and going to the courier itself will not help as the contract is direct with Parcel Compare. The only time you will get any help is when it is to pay for a shipment, apart from that they couldn’t care less.

It is totally beyond me how a large parcel weighing nearly 30Kg can possibly go missing, it is complete incompetence and shows sheer lack of responsibility. I was proud of my ‘Craftascope’ Brand of Craft Products, now I just can’t continue, they have destroyed everything. Please don’t risk feeling as bad as I do. They have made me feel like a criminal over the last few months. I never thought I could be affected so badly, but bit by bit they have destroyed my confidence and ruined any chance of recovery.

Looks like this business wasn't ready for COVID limitations. Really poor customer service.
And one more advice - read the fine prints. Where and why you can't get refund specifically

My Advice - DO NOT USE - Go direct to Courier
Be very wary of these guys. They claim to be a solution, finding you the best deal, but in fact they are the opposite. They have no call centre, no way of directly communicating (email only) and fob you off with generic copy and pasted responses often completely irrelevant to the question or complaint you raise. They refuse all claims of refund or compromise due to 'small print' and a disclaimer in their contract where they make you unknowingly waive their responsibility to adhere to the delivery contract you buy through them. My advice - steer 100% clear, go direct to the courier. My parcel was £70 next day delivery, took 9 days but was just 40km away after just 24hrs, thats 0.208KMPH travel speed in the last 8 days, and I had to chase here in the UK and in Slovakia. Im sharing all comms in Twitter, look up @ParcelCompare, its all there as evidence of how they deal with customers.

Two failed collections and various emails to secure refund of fees. No phone number to contact and only generic answers to emails with no way of further discussions. Only refunded when I cancelled which cost £6. There are dozens of reviews similar to mine with the same problems. Avoid this company!

If I could leave a minus star, I would. They have lost my parcel that I sent to spain .it contained cream that I need for a skin condition along with my new holiday clothes... I am now in spain and I dont have anything with me. I was insured but they won't even talk to me about it. One minute they said thst they had found it and then they just ignored me. Use this company at your own risk.

Terrible company. I think they just keep your stuff maybe. Tgey will nor help me at all. I had medicine in my parcel that I needed.and they said there was a problem with the address which there was not. I am ow in spain without my medicine or new clothing etc. Beware of this company.

September 2020 Our reference: Dear , Thank you for your email of Sept 2020. I understand that you feel that Parcel Compare are unlawfully holding your personal data and it is unclear if you have complained to them formally in writing about this. If not then there is guidance on raising a concern with an organisation that can be found on our website. If you have contacted Parcel Compare about your concerns but have been unable to resolve them, you can raise a complaint with us by sending us a completed complaint form. For concerns about how your information was handled you should also send us relevant supporting evidence, for example: • Any letters or emails you have sent to the organisation raising your complaint. • Any acknowledgement and any other responses you received from the organisation. Finally, if you still feel that you have been a victim of credit card fraud then I would still strongly recommend that you contact the Police. I hope this information is helpful to you. If you would like to discuss this further, please contact me on my direct number . If you need advice on a new issue you can contact us via our Helpline on or through our live chat service. In addition, more information about the Information Commissioner’s Office and the legislation we oversee is available on our website ico.org.uk. Yours sincerely Information Commissioner's Office For information about what we do with personal data see our privacy notice at www.ico.org.uk/privacy-notice.

Hello DHL, Your shipping agent Parcel Compare, I will be taking action against parcel compare soon. You should not be using this shipping agent, that causes a legal liability to you. And I still receive demand for $ last friday night, looks like the program will keep email me until it receive money. And of course, will not be using DHL again as your shipping agent represents DHL and this particular shipping agent is so bad that I even have to file against data protection act of UK. Regards.

No stars! Worst company I have ever had the misfortune to deal with. They overcharge, tell lies about delivery times. No tel. number to call. Insist on paying extra for supposed volume data. Customer support worst ever. Parcels still not arrived, tracking always say "delivery next day".

Have had money taken out of my account after i paid for parcel to USA. The wankers said it was heavier than i said it was. Once they delivered it i was told 3 weeks later i owe them more money. They stole it out of my PayPal account. Don't deal with this robbing company

My dealings with Parcelcompare probably rate as the worst experience of my life in terms of customer service and delivery but sadly 0 stars is not an option. I sent a parcel to the USA, with all of the documentation and labelling required. I had purchased enhanced cover for the items included. It would appear that Parcelcompare mixed up my parcel with another parcel sent on the same day. My parcel was then sent to the Philippines whilst someone else's parcel destined for the Philippines arrived very promptly at my brother's home in the USA. I have had to send dozens of emails to chase this up. My brother has had to be in touch with Parcelcompare many times to get the Philippines parcel collected from his home so that it could be sent to its true destination. After a month, part of my parcel arrived at my brother's home, after it had spent 3 weeks apparently at customs in the Philippines. The box was different but the internal packaging and a couple of items were still there. The majority of the items were missing. Three months later, I am still £20 in deficit as Parcelcompare processed the refund incorrectly the first time and then still haven't processed the full outstanding balance after further repeated emails. Their offer of a £15 discount on my next parcel is a bad joke - I truly hope that I never have to deal with Parcelcompare again. On the other hand, I feel lucky that Parcelcompare hasn't tried to charge me more - I understand that the person who sent the parcel to the Philippines (with which my parcel was mixed up) was charged an additional excess to his card because my parcel was heavier than his! Imagine actually having to pay for Parcelcompare's error - although at least the contents of his parcel weren't stolen as a result of Parcelcompare's incompetence. I have received no explanation for the error in terms of the parcel mix up and no explanation or apology for the error processing my refund. At best, they're incompetent. At worst, they're scammers.

This is a terrible company, do not use it! They lost our boxes, we paid for £1,000 of insurance and having submitted our receipts and details of over £1,000 worth of goods they lost, they have taken since July to get back to us and now at the end of September they are saying they’ll pay us £50! It’s ridiculous and that was the cost of the extra insurance. Their customer service is atrocious! AVOID AT ALL COSTS!