3.8 / 5

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





AI declined reviews



Based on 38106 reviews



30 reviews



38076 reviews Review

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Last update: Wed, Mar 9, 2022 1:25 AM

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*Supported files .jpg, .gif, .png, .webp Reviews & Complaints (30)

I thought that Pharmacy was very efficient and speedy, and relatively cheap.

3 years ago

review by Rosemaryvick2000 O.

fast delivery,good prices,never had a problem and have been using these for a few years now,highly recommend

3 years ago

review by Tinatulips1967 O.

This is the third time I have ordered from Pharmacy First and I must say how impressed I am with the price of their products. Each time it has taken about a week to be delivered but that was a small price to pay for such hefty reductions.I have been absolutely delighted with this website and would definitely recommend it.

3 years ago

review by Mariawaller I.

I believe you can judge a good retailer by the efficiency of its customer service because it's only when something goes wrong, or you just need advice, that companies show their true integrity. So I was relieved to find that an order I made erroneously was swiftly and pleasantly sorted out.

3 years ago

review by Frenchbrian Z.

I have ordered products from other on-line pharmacies, but have often experienced little niggles, but not so with Pharmacy First. The web site is simplicity itself to use, prices are very competitive, and the speed of delivery has been excellent.

3 years ago

review by Oakslev M.

Transactions with Pharmacy First are always first class!

3 years ago

review by Maureenlawrance Z.

Excellent service, 2 day turnaround from order to delivery. Packaging was discreet. Will be using again!

3 years ago

review by Dubblefish E.

Whilst purchasing items from Pharamacy First, my wife and I were very pleased with the product(s) we had purchased, and will purchase more items in the future. We feel this way of purchasing products was quiucker and much easier and will definitely use this website again in the future.

3 years ago

review by Alfparsons L.

I am only leaving this review after 3 weeks of back and forth emails with the company to give them an opportunity to apologise properly. (which they never did)
I ordered suncream from them (well priced) over two weeks before my holiday. It still hadn't arrived the week before and I emailed them. Twice. I didn't receive my order or an email back until I was on holiday.
On coming back from holiday, I found my package in a Royal Mail bag, apologising for the state of the package. It was simply poorly packaged. Half of my address was correct, and the other half was the wrong county (Isle of Man, whilst I'm in Glasgow!) and the wrong postcode](Manchester!)
My confirmation email contained all the correct details, but when I finally recieved an email back from the company, it was to claim that I had put Isle of Man, and that had caused the delay! Basically, that they were sorry, but it was my fault! I pointed out the incorrect postcode on the package and inquired if I was being blamed for this also? I've received no reply to this.
Absolutely shocking customer service, and then I read the reviews and saw that I wasn't alone thank goodness. Basically, excellent prices, but a bit of a lottery. You may get your goods in time, but then again you might not. And if you don't, tough. Bear that in mind if you decide to still order from these idiots.

3 years ago

review by Reamilton A.

First time that I had used Pharmacy and am extremely satisfied with the products and well as how quickly the delivery was. will most definitely use them again.

3 years ago

review by Atrirsi J.

I currently live in Canada however I was on a business trip to the UK for a month. I needed some hayfever tablets and my UK based colleague recommended pharmacy first.

I ordered some cetirizine on the Friday and i received them 3 days after on the Monday. The tablets were great and I could do my business meetings with ease thanks to the fast delivery and service.

I would definitely recommend this for businesses

3 years ago

review by Willcarey69 Z.

ordered on the 14th June and still have not received my order yet and had to pay £4.00 postage and packaging

3 years ago

review by Samhiscoke90 U.

Ordered Sunday, arrived Tuesday. Brilliant!!

3 years ago

review by Jcrichmond45 C.

I have shopped with Pharmacy First before and find their prices very reasonable and always have great communication and prompt delivery.

3 years ago

review by Anott1968 F.

I ordered Malarone anti-malarials (prescription only)from Pharmacy First as their price was the most competitive. From ordering on a Saturday to receipt of the order, including the time for me to send them my prescription, was five days, which I think is excellent. Saved me £35 from High Street price and was very efficient, can't fault them!

3 years ago

review by Jameslewis3400 W.

My first visit to Pharmacy First - very disappointed!! No communications and despite chasing still waiting for my order which was placed on 2 June. Will think twice about using again.

3 years ago

review by Nookthepook X.

Pharmacy First offer a good service and a effective alternative to going to a chemist. My order was received within a few days and this I felt was good service. One packet was squashed inside but it did no affect the product.

They do ask a lot of questions when you buy some products and this feels like an intrusion of privacy at times, however, I understand that they are required to do so.

I feel that the post and packing is a little on the expensive side - there is no way that it costs £3.50 to post a little packet of something and so obviously this is where the company make up their money from selling products at a discounted price. However, it's no different to most other on-line retailers.

Overall a good service and my gripes are not wholly with the retailer, more perhaps with the economy (p&p cost)and nanny state (too many questions)we live in, although it would be nice if someone were brave enough to break the mould.

3 years ago

review by Vikkiholloway Z.


I place my order on 5th February 2017 using first class (which is the fast service available on this website) and still waiting (on 9th Feb) for item to arrive. I haven't received any order acknowledgement or any communication. I am not happy with their services.

Update 14th February 2017

After writing review here and making a complaint on website and calling the company, I was told that my street address is missing, which I provide them over the phone and I will told that my item sill be delivered on 11th Feb (sat) on latest by 13 Feb (mon).

I did not received anything till 13th Feb and hence decided to send them another email telling them how bad their services are and how unhappy I am.

Please see the email I receive from pharmacy first on 14th Feb (today)

"from: Nicholas Partridge
to: Ali Adnan
date: Tue, Feb 14, 2017 at 10:50 AM
subject: Re: Contact Form

Good Morning Ali,

It is not our responsibility to ensure that your address was entered correctly. It is lucky that we spotted it or it would very likely have ended up in Royal Mail's system for weeks. Due to the delay caused by your address being entered incorrectly we could not send your order out right away as we'd ran out of stock by that point and had to pay extra to order it in for you, it was due to be dispatched today. If you'd like, we can refund your order for you.


Later on I received another email stating that they have decided to cancel my order as I have left a review about their services.

The point which is important here are I have paid for my order and pharmacy first have to reserve my item as I have already paid for it, in this situation how can they go out of stock. This simply means that pharmacy first never had my item in stock and they were trying to gain time to place an order and to gain more time they were making excuses the street name missing etc.

This company has wasted my time, hold on to my money and I don't know when I will get my refund?

I will update you guys if and when I get my refund from this company.

3 years ago

review by 11aliadnan V.

It was easy to find everything that I wanted to order, easy to place the order and the order arrived quickly, so I'm delighted with every aspect of and will definitely order from them again in the future.

3 years ago

review by Melissacarnegie N.

You were excellent in both packaging and it was delivered within 4 days of my order.

So Thank you very much I will be using you again.


Karen Moulding

3 years ago

review by Karmldng Q. Review

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