Quantum Homes

Quantum Homes is a boutique builder in the Western Suburbs. They made promises about what house they could build us and they took our money for site costs. We told them we had a budget and they agreed that they could meet that. They then came back with a huge site cost fee of $42000 based on some cooked up story about the site elevation being too big. We were told by the land office that the site elevation is 900mm not just under 2m like what Quantum Homes are saying. As we cannot afford to go ahead with the new costings they have now given us we wanted our deposit of $3000 back. They are refusing saying that it cost $3000 for site costs and plans. They are saying that the deposit is non-refundable. It does not say in their preliminary agreement that it is non-refundable, they said they verbally told us... do not build with Quantum Homes, they will take your money and not deliver the results that you are looking for!!!

Take your money and don't deliver on plans.
Get you to sign a preliminary agreement and then use it to say stuff that it doesn't support - like the deposit is non-refundable (which is not stated).
Charge exorbinant amounts for site costs... they reckon it costs $3000 for site costs and plans...
Do not discuss your complaint with you, they will just walk away and slam the door in your face.

Having built a few times prior with a variety of problems which occurred it was really important to us that we found a builder which was locally recommended and one we trusted.

After various meetings with the team drafting our plans, designing the house ourselves required support from the builders for their suggestions and input which was always helpful. We have a very unusual shape block which also brought about difficulties with the house design. Nothing was too difficult for them always upfront and honest about changes, costs and options.

Moving forward into the build the having started end of Feb 2017 the whole process has been very smooth. The quality across all trades;

- Slab was poured well without overspill
- Chippies built frame on site no pre-fab
- Tiling was done to perfection ridges and capping all very smooth
- Chippies also completed the weatherboards
- Internal fittings and fixtures all nicely finished

My husband being an engineer is very particular about the detail and has throughout been very impressed with the workmanship.

Living in Gisborne during the build I have visited the site nearly everyday, I have met many of the trades all professional and friendly which is a surprise at times!

The exterior of our home is absolutely stunning my husband drafted the plans of what we wanted it to look like and it has come up exactly what we wanted. From the houses they had previously built we hadn't seen anything like this. Which was very nerve racking and exciting at the same time. Luckily it has all worked out perfectly and we are so happy with our choice.

Always ask locally when looking for recommendations, I was skeptical when reading reviews and decided to go with my gut and take the recommendations of those who actually knew Quantum and we couldn't be happier.