razoremporium.com

On November 16th I purchased a "Razor Revamp" and I sent my razor to Razor Emporium. The next day, after sending my razor, I called and talked with Matt Pisarcik who works at Razor Emporium and we talked about upgrading my order from Chrome plating to Gold Plating. I did the upgrade and immediately paid the difference via PayPal.

On December 23rd I finally received my razor. To my amazement the razor was not Gold plated, but was chromed. Furthermore, the original handle for my razor was replaced with a different style handle and the threads on the head of the razor were bare... no plating on them whatsoever. I called Matt, we discussed the issue and he asked that I send the razor back so that it could be fixed. He also said he would refund the shipping cost to send it back. I also decided to stick with the chrome and asked for a refund for the difference. Matt refunded my money.

On January 3rd Matt Pisarcik emailed me and let me know that he received the faulty razor and that they would correct their mistakes and have the razor back to me in "two weeks." It is now February 6th and I still don't have my razor!

I contacted these guys on January 13th, after not hearing anything about my razor, for an update. All I got was "crickets" and so I called Matt and left him a message on his phone FOUR days later he responded through email that they should be getting my razor back from plating (apparently they do NOT plate their own razors but send the out to other companies for plating) that week and would ship it out. I wait ten more days... I hear nothing back from the company and so email them on January 23rd asking for an update and asking where the refund for my shipping is. The next day I hear back from "Tiffany" who informs me that my razor was plated and will be "ship ready" that afternoon at which time they will ship out the razor.

I didn't receive an email that the razor had shipped, so the next day (01/25) I email asking if the razor shipped and if I could have a tracking number. "Tiffany" responded on 01/26 "Your razor should be ship-ready later today and I will update you when it is sent, thanks." The day passed by and I received no update. The next day I sent another query asking if the razor shipped and I am told "I will do everything in my power to see that it is shipped asap."

I give "Tiffany" three days to get this razor which I was told was "ship ready" on Tuesday, January 24, and having not heard back I decided to email asking for some follow up. Low and behold I get an email from Matt Pisarcik that I should give him a call, on my dime no less, to get an update. I call Matt only to find to my dismay that my razor was NOT in fact ship ready, but that the plating company they send out their razors to for chrome had put a silver color paint on the threads! Matt wanted to know if I wanted it that way, or he could swap out the head of the razor with one that was plated in Palladium! Of course, my answer was "no!" and I told them they needed to fix this problem ASAP and to ship my razor. Matt promised that he would give me a call on Monday, January 30th, with an update either way. I have never received that call from Matt!

I still don't have my razor. I have been promised several times now that my razor is "ship ready" and that it will ship, but I don't have the razor. I complained about this issue and was told by Matt Pisarcik in an email that nothing has changed with my razor and that I was to be refunded the amount I paid to have the plating done and they would ship my razor out. I was told this three days ago and I still don't see a refund coming through PayPal (that is how I paid for the service), I still don't see a shipping notice. So, I called Sebastian today, the owner, and got his voice-mail. I left a message asking for an update and voiced my dissatisfaction with his company's service. I told him he could respond via phone or email. He quickly responded via email and I quote, "we are not in the business of holding hands - we polish / plate razors and we stand behind our work. we cannot give you updates every single day. you will get your razor as soon as we get it from the platers. please do not contact us again until you get your razor back."

I have been promised several times over now that my razor was ready to go only to find out that was not true. Furthermore, I hardly asked for updates daily, but if I had, then am I to believe that the owner of Razor Emporium is unwilling to go the extra mile with a customer demanding daily updates, and provide them? You mean to tell me that I am asking for too much after this company has screwed up so much??

I will not send Razor Emporium another razor again. I truly regret ever using this company. I have never been so poorly treated by a company, with the exception of the cable company but Razor Emporium is almost in a dead heat tie with them!

The intent of this all is to hopefully get Razor Emporium's attention about their very poor customer service. They did a horrible job with me, but maybe they will deeply consider their mistakes here and work hard at rectifying them so this doesn't happen again for another customer. With the economy as bad as it is, one would think a company would value their customers, no matter how difficult they think the customer may be. One would think that is the case. Not in my experience with Razor Emporium.

I wouldn't recommend to any one to buy goods or services of any description from Razor Emporium, . My order with them, order #1885, was one big let-down and I incurred losses through being blatantly conned by this online trader.

At first everything went how it should. I purchased the three shaving mugs I had put in the online basket and then proceeded to pay for the goods and the shipping costs, as those were calculated by the trader's online purchase procedure. However, a host of problems began after I had been notified via email that my order had been accepted. Around two hours after I completed the online purchase, I received an email from one of the business owners, Matthew L. Pisarcik, raising an issue about the shipment of the goods. I was taken aback because: a) Everything had gone through during the purchase process, as it should have. I had paid for the goods and their shipment as stipulated by the trader's online arrangement. b) The email M.L Pisarcik had sent me made mention of the US Priority Mail service. I replied to his email immediately, saying that receiving the order quickly was not important to me and that I was quite content with the shipping costs I had paid, even if delivery should take longer. And that was that. I had no reply to that email of mine from the trader for days, until I received another email, letting me know that the order had shipped and that the shipment had been upgraded to US Priority Mail. I was baffled, to say the least, by this shipment upgrade. The trader took it upon himself to considerably increase the shipping costs, even though I had told him that I wasn't interested in receiving the order fast. At first, I ignored that email of his, for as far as I was concerned it was his choice to use US Priority Mail. The shipping costs had been settled during the online purchase process and, besides, the first email I had received from the trader did not state anywhere that the goods could not be sent on what I had paid for shipping. After that email, the trader sent me yet another email telling me curtly that he wanted to invoice me for the US Priority Mail shipment. I was naive (in the light of what followed on) to agree to pay for the new shipping charge. I was not entirely sure at that point whether he had actually posted the order. I reasoned, if I don't pay for this new charge I may well end up losing all my monies spent on purchasing these goods. So, I agreed to pay for the US Priority Mail. The cost was three times the original shipping costs -- now amounting to nearly US $40.00. I should add, the trader did not even have the decency to make it crystal clear that the US Priority Mail costs he quoted would be minus the costs I had already paid. I had to pry this clarification. Otherwise, I could have paid the new shipping charge plus what shipment I had already paid.

At that point, the trader was unsure of how I could pay for this charge. The original online payment procedure was (seemingly at least) all safe and encrypted via PayPal. So, he had the cheek to suggest in an email to ring him up from the UK (where I'm based) to Phoenix Arizona (the US where he’s based) and over the phone part with my credit card details in order to cover the new shipping costs. I told him I was uncomfortable with that method of payment, as of course he'd have been if he'd been in my shoes. How more unprofessional can one get! I had already the shipping costs debacle, now there were idiotic requests of paying for services via a credit card over the phone. Eventually, he emailed me an email with a PayPal hyperlink and I settled the new shipping costs.

The goods did arrive. But, this trader's dishonesty hadn't peaked yet. Out of the three shaving mugs, one was smashed to pieces. I had warned the trader REPEATEDLY during the online purchase process AND via a separate email to pad those glass/ceramic mugs well, because postal sorting depots can be quite trying places. I had previously received such fragile goods from other US traders, and I had received them all in one piece. Still, let's say that the trader was extremely unlucky, and glass mugs can indeed break in transit. Nevertheless, the culmination of the trader's dishonesty was to ship a mug which I HAD NEVER chosen to have, and never I had put in my online basket for purchase. The trader had just decided to ship me a mug that I never wanted! How low can a "trader" (a con more like it) get?

In all I had: a) the trader of his own accord increasing the shipping costs; b) requesting that I give him over the phone my credit card details; c) badly packaging the goods for shipment, so that I received a completely damaged mug; d) shipping to me goods that I never even chose to purchase. I should add, I HAD THE FORETHOUGHT to save on my computer the images of the three mugs I wanted to receive and I had paid for. It's something that I would advise any one who purchases goods on line, to always but always save the goods/services as these are on display on the trader's website BEFORE you pay for them. For, once you have paid for them they may not continue to be on display. So, I have clear evidence of the mugs I wanted to receive from Razor Emporium.

I would therefore urge any one who is contemplating purchasing either goods or services of any description from NOT to do so. They are dishonest. I have kept all the electronic mail correspondence I had had with Razor Emporium to support each and every claim I make.

Emphatically, steer well clear of Razor Emporium.

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