Ride On Cars

We are disappointed and frustrated with our experience of buying car from ride on car, we got the car on 26/09/19 and a defective piece was sent to us. After a lot of complains, the company allowed us return the products for repair. Now it has been over 10 days the car has been returned, the company is not updating us about fault and when they are going to return the car. We really regret buying the product from this company and need help in getting back my 69 pounds from the company. The company doesn't value the customers time and patience and talks about customer keeping customer happy. This level of service is very poor and the company should be banned from selling products in UK. Still no response from the company on condition of our car, can anyone please help in taking legal action against the company

absolutely disgusting customer service. I ordered a car for my daughter came the next day as promised when opened, there was 4 screws to put it together . I rang them they sent me a replacement screw pack out which said I had to put hub caps on the wheels, which you couldn't as the wheels had to be screwed on with buttons. when I went to put it together there was wires showing under the steering wheel.I eventually put the car together put it on charge for it to work for 2 days and now not work I've tried calling since the 21st to contact and got no reply it's a joke.Would not recommended it at all

Product had a fault from day one and various means were tried to correct the fault. (Sending replacement parts, asking me to reset the remote and the vehicle etc) After roughly 2 months they asked me to return the product. I advised that I hadn't kept the packaging but was told that was fine, just pack it as best as I can. The vehicle was wrapped in bubble wrap and returned (they arranged collection) after a week I had not heard anything so I sent an email asking if they had received it. I then received a very abrupt email saying the car was damaged beyond repair, their courier would not accept responsibility and it was my fault for not packing it more securely. I told them I would be taking it up with my bank and suddenly their attitude changed and they offered me 50% refund. My bank upheld my claim and refunded the entire purchase price. I would advise people to pay a little bit more and get it from Toys R us or Smythes as at least you have recourse to return a faulty item. It sounds like this company tries everything it can to prevent you from returning the goods so that they don't have to give you a refund, and then when the timescale expires you don't have a leg to stand on. The price might be attractive but you get what you pay for.

Car was not delivered on time even though there was a big lead time. Got different colour instead. Stickers were falling off and car was dirty and one of the wheels was very scratched (used ?). Not recomended (don't ever believe onsite testimonials - there is no leagl obligation to tell the truth - I checked with ad standards)

Couldn't be happier with the service. Ordered the trampoline late Sunday night and it was delivered Tuesday. My 4 year old absolutely loves his birthday present and I'm sure he will have lots of fun for years to come

Ordered a for my little boys first birthday. And as per previous reviews, turned up dirty, parts missing and actually the car itself was broken. Called customer service who were so unhelpful told me if I wanted to return I would have to do so at my own cost! Managed to get that changed and they used their own corner to pick up 2 weeks after the package was delivered to them they still haven't processed my refund. Start to finish was awful. Please don't think this is a British company as the only British bit is the owners, it's imported cheap from chine and not even quality checked just sent on to us. The website is misleading. Luckily a company called kidscarsdirect.com saved the day and I wish I had gone to them first as they got it right first time!! Please AVOID rideoncars.co.uk

motor started playing up after about 6 months so after checking the bits in the email they sent and didn't fix it, returned it to them. They sorted it and sent it back to me. Can't get better than that

I got my kids one of the battery powered cars each for Christmas last year, a white C class for my daughter and a red one for my son. They look great and all the features are brilliant. The boot at the back and the seatbelts are a nice realistic addition. Pricing was very reasonable and speedy delivery. Overall very pleased and would use again.

Found the perfect electric car for my granddaughter at a really good price and ordered it. Absolutely delighted with it when it arrived and was very impressed with speed of delivery. Very impressed with the range on this site including price range too. I will certainly recommend to family and friends.

The car did not turn up and after ringing the number the week before with it ringing out a week later the number was cut off I have had to get I touch with trading standards to try and fight and get my money back I have tried to contact them by email and there was no reply and after telling them I had got in touch its trading standards they then replied with the same message I had received this company does not communicate at all and should be stopped from selling do not buy from this company take my advise else your child will be very disappointed and so will you

Had to contact the company via email as there was no tracking information provided. The company however did respond immediately and provided the tracking number. However when the car arrived it had no protective packaging, looked very cheap and was covered in dust. I did not even remove it from the box. I immediately called my bank and emailed ride in cars(tigris toys) that I was returning the product. I did so within an hour but had to pay for this myself. I received my money a couple of days after they had received the goods. If returning the goods ensure to take photos of the condition it arrived in and attach to email. Follow their instructions to a T. Provide the tracking info. I even attached photos if the post office receipts. Ending up buying from Halfords. Would never use them again. Only scored a 3 for prompt reply to emails

Unfortunately I cannot give this company no stars or I would be. After having such a bad service I came online to find some information about the company, I was horrified after reading some of the reviews and shocked that this company is still trading. I ordered a 12v ride on car for my sons 2nd birthday, we received it very quickly which was probably the only good thing this company has done. After opening the cardboard box there was no bubble wrap or any packaging protecting the car, problem number one. The car has scuffs scratches and dents, huge dents on the doors. I was so upset. Contacted the company via the contact us form which stated they would get back to us within 4 working hours (of course this wasn't the case). After a week of emails from us we finally received an email stating: The best solution would be for us to return the car to them and for a refund to be processed as they cannot 100% guarantee the replacement item would not have any damage. I mean what kind of company is this! The car looks like I've brought it 2nd hand from shpock! Now I am furious. Found a number online (I will leave this below) and spoke to a guy who didn't really care about my wasted time and the fact that I was so annoyed with their customer service or lack of, not once was I apologised to for this disgusting service I was just told I am more than welcome for having my time wasted. So now I am waiting on a return label which he kindly reminded me that I wouldn't have to pay for!! Excuse me but what did they want a thank you? I then have to package the car up and take it to a ups drop off point, another inconvenience. Once they have received it I will get a refund within 3 days. Luckily I have been organised this year and have some time left to find a reliable reputable company to order my little ones present from. Please please do not use this company they are very unreliable very hard to get hold of and cannot guarantee your child will get the item you have paid for in immaculate condition, something which really annoys me. Do not contact them via the number in their website as you will not get an answer, they trade as Tigristoys.co.uk and their number is 01242 808375. I hope this helps someone who have also been frauded by this awful company.

I bought a motorbike for my younger cousin in April and I've never seen him so excited he loves riding around on it. He still uses it all the time so money well spent! It came quickly and in the time that had been advised. Highly recommend buying from here!

Got the car for my daughter for Xmas had bit of issue with postage but that was down to ups not ride on cars when it did come great condition looks fab and when the first car didn't come I called and they was so helpful and gave free personalised plates would definitely re order from here

A faulty piece was given to us and taken back for repair. Company is not returning the product and when our courier goes for pick up it says that there is no car. Company is fake and action should be taken against company

arrived when stated and in very good condition very loud and hopefully my daughter will like it on christmas day only let down was the number plate you'd expect for the product a plastic number plate but they send you sticker so I've now got to go out buy my daughter a plastic number plate for her car but overall I'm very happy with the car had me a bit frightened when i read so many reviews about peoples car driving damaged but i am pleased to say my daughters car is in wonderful condition so i would recommend this site to other people

Bought 4x4 jeep for granddaughters birthday. When opened rear bumper was broken. Tried ringing - only an answer machine. Emailed them with pics. Didn't get reply. Was really concerned after reading terrible reviews on here so I contacted Trading Standards for advice. I sent them a letter, recorded delivery, asking for replacement part under 2015 Consumer Rights Act. Next day got email reply with promise of replacement within a week. It was delivered the next day. Speak as you find. Great little vehicle for the money and great customer service.

Great little gift and easy enough to assemble. My god daughter zooms around on this constantly smiling and laughing, although she has not mastered the skill of steering as of yet which makes the parental remote control come in very handy when driving around inside the house

I ordered a remote control car for my 1 Yr old delivery on time and great price for what you get little one loves it

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