Rural Retreats

4.7 / 5

Rural Retreats

4.7 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.7 / 5

Trust Score

4.5

Reviews

5

Social

5

Featured

4.5

Technical

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Reviews Analysis

29

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0

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Based on 52 reviews

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Ruralretreats.co.uk Review

Find fantastic deals for 2020 on over 400 self-catering luxury holiday cottages to let across the UK Perfect for family holidays or romantic retreats

Ruralretreats.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Jun 29, 2022 2:42 AM

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Ruralretreats.co.uk Reviews & Complaints (29)

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delivery

price 5 /5

quality

customer service 5 /5

on-time

We are a group of 6 friends who go away for long weekends together twice a year, we generally use Rural Retreats, great website, easy online booking service, and without fail the service properties are beautiful and superbly furnished/equipped / maintained.
5

1 year ago

review by Ms Mcleod

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I book with RR every year, they are a fantastic company with stunning properties and incredible customer service. Highly recommended!
5

1 year ago

review by Mrs Simpson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had been given 2 vouchers, but they weren't accepted when I tried to book online, which was confusing and time wasting. I had to wait until the office opened and book that way. I wasn't told that I could just pay a deposit and the balance later. Also when I was browsing the site an annoying window kept popping up asking if I wanted to chat. By the time I had problems with vouchers the chat wasn't available!
2

1 year ago

review by L. L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I needed to book within 5 days of being at the cottage and everything was sent through and contacting Scott for the keys was excellent
5

2 years ago

review by Mrs Harrison

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very lovely cottage...perfect for 2 dogs ???? and 2 humans ...loved it ** the black horse inn was amazing too...????
5

2 years ago

review by O. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The company where willing to hold my holiday for 48 hours will email conformation.
This gave us a little time to decide if it was right for our family. Yes perfect so we have booked.
4

2 years ago

review by Jenny S.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Prompt efficient and friendly service helped to secure a very last minute booking over Christmas in a wonderful cottage!
Thank You.
5

2 years ago

review by Ms Boyd

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Booked only a few weeks before going and within a few hours of paying the deposit got 'reminder' emails for the full amount. Just felt a bit rushed maybe there is a better way to communicate that that will happen in cases of late booking.
4

2 years ago

review by A. A.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I used the chatline which was very helpful in determining how many days were available for hire at my chosen time. Online booking form well designed and the process was smooth and efficient.
5

2 years ago

review by V. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am happy to report that making the booking for Bridge Cottage in Upper Swell Gloucestershire, with Rural Retreats, was an easy and pleasant transaction . Both the ladies I dealt with on the telephone , were helpful and informative and answered all my questions, with ease, It is no less than my husband and I, have come to expect from the excellent staff, you employ at Rural Retreats and is why we keep booking through you.

We look forward to staying at Bridge Cottage, next July.

Beats Wishes

Marica Pilkington
5

2 years ago

review by Mrs Pilkington

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

i messaged them to provisionally book as i was still waiting to hear from a friend, they then rang me and were very helpful, holding the booking for 48hrs,i then got an email. so easy.
5

2 years ago

review by Q. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Everything about the holiday was lovely from booking the holiday to when we arrived at the cottage and met Claire the housekeeper. Have booked again for next year
5

2 years ago

review by M. X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Good informative website and staff held my provisional booking for 48 hours before I confirmed it.
5

2 years ago

review by J. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would have given 5 stars but for the fact that when I wad asked to specify how the rooms were to be set up (double beds or twins) I could not see anything that told me what the options were for each room. It referred to a tab which I could not see. I did not want to leave the page I was on or I thought I might have to re-enter my booking details.
Also, it is pointless giving customers the option of logging in if the log-in doesn't work, which it hasn't for some years.
4

2 years ago

review by U. R.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I phoned to see if cottage was available you said you would contact owner, nobody contacted me either way so I phoned again later in the day nobody seemed to know anything about my enquires. So the Next day still hearing nothing I phoned again, and a helpful lady sorted it out quite quickly. Not a professional booking service?
1

2 years ago

review by Mrs Cook

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Cust Service agent on chat excellent...she sold the holiday all on her own
5

2 years ago

review by Mr Mccann

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

A first rate service I think there website is one of the best on the web easy to follow and and gets the end product nice and quickly
5

2 years ago

review by Mr Griffiths

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Your representative was extremely helpful and friendly when we phoned with queries, making our first booking with you a pleasure.
5

2 years ago

review by P. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Previous Rural retreats cottage cancelled with only 3 days notice. Agency phoned me and already had a reasonable alternative in mind for us, albeit in a very different area.
5

2 years ago

review by Mr Laing

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I like sites where you can see the availability and prices online and choose your dates then and there - not get in touch with an owner and wait for a response. I also like the fact that there are clear photos of every room in the property - I like to see where I am to sleep and wash before paying! This is my second booking in two months, the properties are so beautiful and unusual.
5

2 years ago

review by T. P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ruralretreats.co.uk Review

Find fantastic deals for 2020 on over 400 self-catering luxury holiday cottages to let across the UK Perfect for family holidays or romantic retreats

Ruralretreats.co.uk Customer Service Contacts

No contact details for this company.

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