Scan Computers UK

We ordered 7 network adaptors from Scan to allow our workers to work from home due to the virus. Upon receipt the goods were provided with European plugs which are of course incompatible with UK households. We requested for the correct plugs to be sent but later decided to return the goods prior to receipt of the latter. Upon returning we were informed we would not be provided with a full refund due to damage to the goods - this was impossible as the goods were provided with a EU plug and therefore none of our team were able to use these prior to returning as of course they do not have such plugs in their home or our office. Scan renamed Scam! We run a company supplies thousands of goods daily to customers and would never treat our customers in such a way, especially after sending out goods to them which were falsely advertised in the first place!

I would recommend you avoid this company. I ordered from them through amazon. They sent the wrong goods. (I later saw in the Amazon reviews that I was not the first to have this happen). I used the used the return process they provided, which asked me to send it back, but said that postage would be reimbursed. I included my invoice in the package. When they didn't reimburse postage costs I sent a reminder, to which they didn't reply. I sent another one, to which they did reply, misrepresenting the return process; they said that they had their own courier and as I didn't use that it was my fault that I incurred postage costs. I sent them a screen grab of the returns page, which contradicted their claim, and a photo of the printed label. They have not responded. I sent a follow-up message. They have not responded. I am astonished by the amount or work I have had to put in on their behalf in order to rectify their mistake. I find this lack of care for their customers astounding. I have come to doubt their sincerity. I have had my eye on a couple of items they stock. As of now I shall forgo them.

Summary: difficult returns procedure, rude customer service and misleading product listing. Would avoid them. They added an extra 'HD+' label to a webcam listed on their site which was not from the manufacturer. As far as I can tell (even after asking them for clarification on why) there is no reason other than to mislead about the quality of the webcam since it was awful and unusable quality. I tried to return it and have been told I need to pay for return postage myself and I won't be refunded for the original expensive postage I paid to have it delivered. When talking to customer service they were quite rude about all of this.

SUMMARY: A very shady company with minimal experience in customer service. They will allow you to pre-order stock knowing full and well there are more pre-orders than stock thus taking your money and leaving you with a delayed email I had heard about this issue from a friend (2 months) prior to making my order. I still pre-ordered a monitor from their website (like an idiot) a day before it was meant to come back into stock. When I saw the order that gon through and been AUTHENTICATED I figured there was no way for it to go wrong right. No, I was wrong and 2 days later I was given a delayed product email as it was out of stock. I do understand the current crisis and trade route issues but this isn't anything new from this company which made it sting even more the item was meant to be delivered between the 28 april-4th of May but the new stock doesn't come back until 1st July OVER A MONTH. This company is misleading, unethical and in shambles how they don't count pre-orders and compare with stock is above me if you know you're getting so much stock can't you limit the pre-orders to fit that stock amount? and/or implement a safety net to allow 5 fewer pre-orders than stock to prevent this issue? sounds very fishy to me how they would accept your money knowing full and well they can't facilitate your order. I am currently in the process of cancelling my order and looking for a refund which is the only reason they haven't been given a one-star and hopefully, they can do this right. Would not recommend this website to anyone I always loved giving the smaller companies a chance as they normally had the item I needed with good service but this has shown me not all of them deserve that chance. please stay away from this company if a delivery date is important to you and for the love of god don't pre-order.

The prices are competitive, I can´t deny that and that´s the reason why I bought my computer parts from them. I prefer to buy from a local UK retailler than giving my money to Amazon which doesn´t pay taxes but I´m extremely unhappy with Scan, I will explain why. I bought computer parts to built my own PC after weeks researching the web, when I decide to click Pay to my surprise it said that it would be delivered 9 days after the purchase but considering the whole Covid-19 situation I thought, it´s ok, we´ll wait. As I was impatient I kept checking on a daily basis and after 5 days Scan was able to manage to pack all my items, this already looked bad enough to me and I was stupid not to cancel the purchase when I realised about it. Once DPD collected the item (on Tuesday), I had the option to have it delivered to my home on Thursday before 12 am for just 5GPB more, so I went for it as it was scheduled from Scan to be delivered Saturday afternoon even though I paid extra to get it delivered as soon as possible. And when I got the package (1st May) is when all this nightmare started. Needless to say, I work from home and I recently sold my old PC so I did not have a tool to use and keep working as I really needed this so when it came, I mounted and notice that the PC case had the two legs from the rear broken in small pieces which affects the stability of the case and where the PSU is located so the airflow is almost no existent there. It´s a cosmetic issue which didn´t really stop me from finishing the build, firing it up and start working if I´m honest with you, but I paid 70GPB for a brand new PC case which unfortanetly came damaged so I emailed them to let them know. They were really fast asking me for the information and some pictures to check the damage which initially gave me a sense of protection but also I worried as I was told there was just 7 days to return the item. Well... 6 days after I sent them all the pictures and everything they asked me, they write back to me saying they didn´t recieve the pictures (6th May). I have to say that between those 5 days I called them more than 10 times with no one picking up the phone, wrote around 3 emails just to assure me they recieved the photos and my complain and I was waiting for more than an hour for 3 times on their web chat with no one being fully able to help me and just keeping me in a loop. Well, I sent them two emails with the images attached and also as a google drive link so they will not have excuse which seemed to do the trick as it just takes them a few minutes to get back to me with the following solution: - Arrange a courier Collection the times are from Monday to Friday, 9-5pm. - Dependant on the weight and size we can send you a list of local shops in your area including a label and you can drop the parcel of at one of the listed shops, So the solution they provide is to basically send them the case and wait for a new one while I can´t use my new PC, great, just great! I got really angry at this solution so I counter them with two other solutions, I was keeping the case and they give me a voucher of the ammount they considered was correct for the damage and the time consuming for me fixing this issue, or I was buying a new one from them and arrange a collection the day after I recieved the new one so my work will not be interrupted. To my surprise, just 6 days after (12th May) they issued a return ticket for the GPU and Wifi adapter as I made a mistake with both as are not the ones I needed and offer me a 10GPB discount for the case.... More than 12 emails, tons of calls, hours waiting on the web chat and all I got is a miserable 10 pound discount for a future purchase. I want to let everyone know about their dreadful customer service and encourage anyone thinking of buying from them to think it twice because let´s be honest for a second, what if instead of a cosmetic damage soemthing else was broken and couldn´t work?

Unprofessional! When I ordered my PC I notice that they had accidentally set the WRONG MONTH for the scheduled build date (The month BEFORE I ordered it), I tried to raise this with them and they just dismissed me! They only seemed to realised once it reached the scheduled dispatched date (I'm guessing that they saw they had to dispatch a PC that hadn't even been built) and only just started building it then! causing it to be 4 days late! Then when it finally arrived they forgot the keyboard! And when I tried to raise this with them they simply stated that they would pass it on and ended the conversation!

Scan/Scam sold me an item as B stock but 'has been tested by Presonus themselves for full functionality'. It was faulty on delivery. Manufacturer told me to return it for repair. I returned it and waited over a week for them to check it. They didn't contact me. When I chased it I was told that it was faulty and I would receive a new one. Waited again and had to chase to be told that they now would not be sending me a new one as previously promised and as they had no current B stock they wouldn't be sending me anything. Before I finished asking how they were going to provide my refund the staff member, Guy Sharrock, hung up. Disgusting way to treat customers. DO NOT TOUCH THEM! You have been warned!

Poor Communications and Inconveniencing Service Not advised that an order purchased as in-stock had become out-of-stock but instead notified "we will email you when this item is shipped". This gives the FALSE impression of temp order delay when the reality is the item has become out-of-stock on a 3 Jun 2020 One Day Order with a restock date 30 SEP 2020. This 30 Sep 2020 date restock information (no prob with restock) was not immediately communicated by SCAN but was discovered on SCAN's website after investigation as a result of receiving the "we will email you when this item is shipped" notification and later confirmed by SCAN email notification - as included below - after my below mail inquiry and as current on the website (10 Jun 2020). I mailed SCAN indicating my disinterest in being 'mailed you as soon as the order ships' and my only interest being the-real-reason-why-this-item-is-not-shipped and when-will-it-be-shipped - more than likely the item is out-of-stock* and SCAN advisory appears not transparent regarding this fact.. ------------------------------------------------ History of notifications Ordered on 3 June 2020 - Delivery speed One-Day Delivery 5 June 2020 Delayed, not yet shipped We will email you as soon as this order ships. We're sorry for the inconvenience. --23445 --23531 -bg -ca -cheonan-331-810 -cheonan-331-830 -coffe-delight-kyiv-city-02000 content.zip -curtains-co-uk -d-animations -day-shop --day-store domains domainsdl.zip domains.tar.gz domains.zip -d-prima -dxr -eatery-darwen -electrician-info -feet-shoes-com -games-com -gasia-com -grams-chaussee-berlin-10115 -home-a-s-brno --home-zone -hour-fitness-apopka -hwritemyessay -i-l-b-nh-k-o-ho-n-ki-m- -inks-co-uk -kings-bench-walk latest.zip -long-lashes-by-oceanic -markets-com mc-root -mopeds -mx -ofthose-com -on-boxingfitness-com -osteopathy-covent-garden -petneeds -points -queens-street -rdstreetboxing-com reviewsio_urls -s-casual-ltd -seemeilen-de-gmbh -sold -south-chopside-greater-london-tw27qz -stcentral -st-choice-insurance -st-for-fabrics -stitch-com -street -s-u-com systemd-private-c491ea30cdf7439bac5c7e16bc0040d7-apache2.service-9aSDI9 -tall-com -taxi-lancaster -tehran- -the-ninestm -three -to-com -trades -u-carparts -vape -vente-privee -volt-planet -weddingcards -wheelparts -wimpole-street wordpress 08/06/2020 10:23 UK BST Thank you for your order from Scan. Please regard this email as an active notification of a delay in your order, due to a temporary shortage in stock of the following item: 1. LN86485 - Seasonic PRIME 600 Watt FANLESS SILENT Modular 80+ Titanium PSU/Power Supply This product is still on pre-order. We expect to receive more stock on 30 September 2020. With a delivery date of 3 months delay I thus , immediately responded via reply email and other interface I cannot mention here - [quote] ........CANCEL ORDER - CANCEL ORDER. ---------------------------------------------------------- Update: 09 JUN 2020 After posting this review here on 6 Jun 2020** and forwarding the requested order ID - I received notification of SCAN error and a PSU to be sent next day. --23445 --23531 -bg -ca -cheonan-331-810 -cheonan-331-830 -coffe-delight-kyiv-city-02000 content.zip -curtains-co-uk -d-animations -day-shop --day-store domains domainsdl.zip domains.tar.gz domains.zip -d-prima -dxr -eatery-darwen -electrician-info -feet-shoes-com -games-com -gasia-com -grams-chaussee-berlin-10115 -home-a-s-brno --home-zone -hour-fitness-apopka -hwritemyessay -i-l-b-nh-k-o-ho-n-ki-m- -inks-co-uk -kings-bench-walk latest.zip -long-lashes-by-oceanic -markets-com mc-root -mopeds -mx -ofthose-com -on-boxingfitness-com -osteopathy-covent-garden -petneeds -points -queens-street -rdstreetboxing-com reviewsio_urls -s-casual-ltd -seemeilen-de-gmbh -sold -south-chopside-greater-london-tw27qz -stcentral -st-choice-insurance -st-for-fabrics -stitch-com -street -s-u-com systemd-private-c491ea30cdf7439bac5c7e16bc0040d7-apache2.service-9aSDI9 -tall-com -taxi-lancaster -tehran- -the-ninestm -three -to-com -trades -u-carparts -vape -vente-privee -volt-planet -weddingcards -wheelparts -wimpole-street wordpress review deleted and revised - SCAN complaint review outside TrustPilot guidelines. One: It early JUN and I am immediately in need of a PSU. I could not wait until the 'advised' 30 SEP restock and have subsequently ordered another PSU. Two: Suddenly 'a' PSU is available - which I have no intention to accept. Three: I have timely communicated to SCAN an order cancel directive. Four: Therefore - why has SCAN shipped ? Five: Therefore - why was I not FIRST advised that an item is available with option to reconsider my cancellation ? - which, due to above I would not. Six: I cannot but consider this as being shunted one way then shunted another - like a rail cart - without any consideration of effective communications and forced to bear the shunting brunt and consequence costs and time wasting of SCAN's mistakes. 15:38 UK BST 09 Jun 2020 [quote]Thank you for your response - i will arrange to have this stopped and a refund processed. 21: 44 UK BST 09 Jun 2020 [quote]We have arrange for An RTC on thsi product in the morning with DPD, the trailer had already left in the day so we couldn't arrange to stop the shipment. 1. The follow on RMA instruction states to print RMA label and attach to return parcel. 2. My printer is broken and under the present virus circumstances I have not replaced. 3. Because my printer is broken - to print a RMA label I would have to go to a shop to have the label printed from a USB. 4. Under the present circumstances I am not prepared to risk my welfare for the cost of a £207.54 PSU. 6. So I have another crack at getting my printer going - no luck - time wasted - besides timely notice of order cancel. 10:03 UK BST 10 Jun 2020 - Shipping intercepted and returned to SCAN. 16:23 UK BST 10 Jun 2020 - Notice of full refund.

Did not honour their warranty. Computer had a fault from day 1, after sending it back for the third time for the same issue they claimed it was water damaged. Tried censoring my review on Trustpilot so I came here.

Tried to return a power supply, unfortunately it had a tiny bit of tea splash on the outside chasis of the power supply. It was nowhere near the internals of the power supply and I had in fact used or tried to use the power supply on my computer, so there was no problem with the power supply itself. Anyway. I returned the power supply as faulty (not due to any tea), had it been the tea when I actually used it, it would have either not worked or fireworks. They refused to take it back due the tiny dried tea on the chasis. They didn't even try to test it. Any excuse it seems and you get your part back and no refund. Not a company that focuses on customer service and they are pretty damned rude to boot. My advice, stay away.

Dropped off a desktop to be repaired & upgraded on 11 August (blown PSU, noisy rear case fan & dvd rewriter which had packed up). All of these needed replacing and I left scan part numbers for the replacement optical drive that I wanted as well as the part number of an additional SSD that I wanted adding to the system in addition to an existing HDD. I also explained that the HDD in the bay was actually a formatted drive (as I had swapped & kept the original drive to keep it and my data safe). I was informed that repairs / upgrades were taking 7-10 days. Over 10 days went by without any update, upon calling and requesting an update I was advised that my desktop had been looked at but was awaiting a senior engineer checking and signing off my desktop, I was advised that it looked like the PSU had saved the rest of the desktop (the desktop had suffered a mains surge). At this point I decided it would be prudent to order a UPS to mitigate any future mains spikes, I also ordered several other sets of leads, together with some USB pen drives, all of which I would collect upon returning for my desktop. A further week on when I enquired for an update, I was again advised that my unit was awaiting being signed off by a senior engineer still and that they were very busy as workflow was being held up due to COVID19 (understandably). Each week that would go by I would enquire by phone for an update to be told that my unit was "awaiting a senior engineer inspection". This went on until nearly a calendar month had passed since dropping the desktop off to Scan / 3xs and it became apparent that nobody had even looked at my desktop. My desktop eventually found its way to an engineer who emailed to advise that the PSU and rear case fan were in need of replacement and also gave suggestions for suitable replacements which were accepted and requested by myself. He also reported that the optical drive & HDD were non functional and asking what I wished to do (despite me leaving instruction that the optical drive needed replacing and explicitly stating which drive I had requested and also that the HDD was functional but blank and formatted in ext4 as I am a Linux user). Clearly my info had not been made available to the engineer. Repairs eventually took place but I was again in the "awaiting QA inspection" hold pattern. As I was due to go into hospital and would be unable to return for the items I asked if I could pay for DPD carriage and have my ups and other leads & accessories added to the delivery which would take place on 19 September. The delivery arrived, and I followed my COVID19 safe routine of waiting at least 72hrs before opening any parcels (due to health issues I am at risk). Only to find that the huge box contained a gargantuan qty of bubble wrap together with just my desktop (no UPS or any of the other accessories I had ordered. Upon calling and notifying of this, 3xs apologised and advised that the UPS and other accessories would be delivered the following day. The delivery came as promised today (23 September) and I noticed that the box delivered by DPD looked conspicuously under-sized, making me think either UPS units have shrunk drastically or it has been forgotten. I decided to forego my usual 72 hour screening protocol and open the box. I have to shield in present times and am totally reliant on online shopping for food (which I am quickly running out of without a working pc & and do not want to risk returning to aware by using the desktop without the UPS protection). Much to my frustration UPS technology has not suddenly become much smaller and the order had been incorrectly picked YET AGAIN!!! I seem to have spent so much of the last 6 weeks on hold / speaking to Scan / 3xs and regrettably have had to contact them again. The latest update is that my UPS will be delivered tomorrow (24 September). I am just hoping that after all this, that there are no more issues. I have been a customer of Scan since the mid 90's when I bought my first pc (Pentium running Windows 95) from their Little Lever site. I recall them being really organised and on the ball, they even had a proud banner that said "you've dealt with the cowboys, now try the Indians". What the hell has happened to Scan? Using my latest experience with you, it looks like you have turned into the cowboys that you vilified in your 90's banner. Sad to say it after all these years but I will not be using your services in future.

Fantastic service, I ordered an overclocked intel i9 9900k bundle, and it arrived in less than 24 hours! Came well packaged, and everything working perfectly. Can't recommend them enough! Invoice number 0002775603

It is always disappointing to find out that your new product has actually been previously used (missing screen cover and odd mains cord set), a sign of the times I suppose, but when the monitor cost this much as this one does I expected different. Fast processing and next day delivery as normal, great job. However the monitor came with a faulty DisplayPort lead which had to be replaced. Overall a Good monitor, very happy with the screen. Be warned there is limit stand flexibility with this model (No swivel), just height and tilt adjust. On this occasion only 3 stars from me :(

Took my £400 same day then passed my delivery to XPD a zero rated on Google delivery company with the worst but cheapest possible outcome for me. Even though I paid for Saturday DPD delivery and cut Christmas short to be home it's not arriving. Can't have a refund as they need to wait for it to arrive back which based on the reviews of XPD isn't likely at all. Scamming scum avoid this company at all costs.

I've purchased from scan before (when building my PC) and it went smoothly, therefore I purchased something again from them during their Black Friday sale. Though delayed by one day, which is understandable due to the amount of orders they may have received over the weekend, I still managed to receive the product with no other problems! Will use Scan again.

I have been dealing with scan for over ten years, and the quality of service is second to none. I Tend to build custom computers for the purpose of music production, and scan are ALWAYS my go to guys. Their knowldegfe and enthusiams for the products is great to see, as an enthusiast, myself. Their pro audio department and pro video gets better all the time too. The understand the needs of creative proffesionals better, and that is reflected in the builds they put together in the 3Xs department. Whether you are a creative proffesional, a gamer or simply a PC enthusiast....Scan is the one-stop, go-to guys. You actually dont need to deal with multiple companies when buying your music or pro video stuff. The same guys who sell you the software or the mixer, know how your PC will behave with that gear. This is important to proffesionals, like myself.

Because you cater to the high end market aswell, cant belive ive been shopping with you Guy's coming up 2 decades. Yes there are cheaper options out there but good look trying to Rma on the phone to staff who talk broken english or change a product mid delivery or if something is faulty you are truley Buggered mate, totally professional over here at Scan here,s another £1200 for my RTX 2080ti im loving it when they say next day delivery they Mean next day i could kiss ass all day why ? Because you bloody deserve it merry xmas N happy new year MR Molyneux =]

6 days I have been waiting for an order now. I understand the testing times but I have had no update what so ever. I have no idea what’s going on with my order. I’m also due a refund which I have not had any information on. I have rang up twice and on both occasions have had no proper update. I would recommend another company.

5 star as always - and arrived on sunday when it was due for delivery on the monday :) so i got my x399 motherboard early - very happy indeed

Ordered on the Friday, delivered by Tuesday. Unbelievable service! Got a lovely black Friday deal as well. Advisor I spoke to was a great help and very patient with me while we talked stuff over. Your website is great and easy to use as well. Thoroughly enjoyed my experience and would 100% recommend