Smart Line Furniture

4.3 / 5

Smart Line Furniture

4.3 Great
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4.3 / 5

Trust Score

3.5

Reviews

4.7

Social

5

Featured

5

Technical

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Reviews Analysis

24

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0

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Slf24.co.uk Review

Discover a Great Selection of Sofas, Chairs, Beds & Other Furniture in Fabric, Velvet & Leather. Great Selection & Price. Limited Sales Launch Daily. Up To 60% Off

Slf24.co.uk Customer Service Contacts

Smart Line Furniture Ltd. Suite 447-448 Houldsworth Mill, Houldsworth Street,, Stockport, SK5 6DA, United Kingdom

[email protected] 01617681944

Opening Hours

Mon. - Fri
11:00 - 03:00

Last update: Wed, Mar 9, 2022 9:12 AM

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Slf24.co.uk Reviews & Complaints (24)

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delivery 4.2 /5

price 4.7 /5

quality 4 /5

refund 1 /5

customer service 2.3 /5

I bought a corner sofa approx. 18 months ago, to which I was pleased about. Although after a few months the cushions had gone flat. I complained about it several times but they said 'they can't do nothing about it'. I would never buy a sofa from them, as they don't last very long! VERY DISAPPOINTED!!!!
1

1 year ago

review by Q. F.

We are really pleased with our Ducon Velvet Wingback Chair & Footstool. It looks super charming and is extremely comfortable - definitely recommend it! Really good communication with the delivery service too, which made it all very smooth.
5

1 year ago

review by Rosanne Roobeek

#delivery(5/5)

Very pleased customer! I ordered the navy baron left side L shaped sofa from SLF24. I had never used this website before but loved the sofas online, it had good prices and good reviews. SLF24 told me the day the sofa would arrive and on the day they gave me a 2 hr time window during which the sofa should arrive. I absolutely love the sofa. It is beautiful and even though it looked gorgeous online it looks even better in real life. Nice material, nice colour, good size (it’s a very big sofa). Everyone that has seen the sofa so far has said it is gorgeous and so comfy. I will definitely be ordering from SLF24 again. The only two improvement points I have are: - The delivery men (who are not part of SLF24 but are part of a delivery company) were not patient enough to fit the biggest side of the sofa through my living room door, they advised me to get the door unhinged and then get someone to push it through later. When they left I managed to push that chunk of the sofa through myself without unhinging the door. - It would be good to be able to change the days you want the sofa to arrive I.e. have it arrive on a Saturday instead of a Friday.
5

1 year ago

review by Ify

#delivery(5/5) #price(5/5)

Buyer beware - colour not as pictured I purchased the demure armchair in Velluto Flamingo and whilst the product is great and the courier services were efficient. The colour itself is several times darker than pictured. If you like lilac then ignore me but if your after a pink seat then look elsewhere. Customer services are pretty dismissive also so don’t expect much help there.
1

1 year ago

review by V. R.

#customer service(3/5)

ITEM NOT AS DESCRIBED ONLINE. I recently purchased the Slender 3 Seater Sofa in Flamingo from SLF24 and was very excited to receive it after waiting for four weeks for it to be made and delivered. The delivery company was exceptional as they carried my sofa up a flight of stairs and even helped me to unwrap it. To my surprise the dusty pink (flamingo) sofa I purchased was actually a deep mauve/ Lilac colour. If the colour was at least close to the image on the website I wouldn’t have minded but it wasn’t. I emailed the company and spoke to Susanne. Sending her an image comparison of the sofa I received by the sofa online requesting an exchange for a different colour since as a business owner myself I’d rather not ask for a refund. This was the email I received. ‘Dear Naomi, We have just checked pictures and you have receive a correct colour.’ After going back and forth... or should I say forth and forth because they IGNORED my emails. Susanna copied and pasted the original message as a reply to my emails requesting a refund along with ‘your claim is refused’. I will be reporting this company to trading standards. I run two businesses and would never treat my customers as such. Needless to say I am a VERY UNHAPPY Customer and will never recommend this company. Absolutely disgusting customer service. --23445 --23531 -bg -ca -cheonan-331-810 -cheonan-331-830 -coffe-delight-kyiv-city-02000 content.zip -curtains-co-uk -d-animations -day-shop --day-store domains domainsdl.zip domains.tar.gz domains.zip -d-prima -dxr -eatery-darwen -electrician-info -feet-shoes-com -games-com -gasia-com -grams-chaussee-berlin-10115 -home-a-s-brno --home-zone -hour-fitness-apopka -hwritemyessay -i-l-b-nh-k-o-ho-n-ki-m- -inks-co-uk -kings-bench-walk latest.zip -long-lashes-by-oceanic -markets-com mc-root -mopeds -mx -ofthose-com -on-boxingfitness-com -osteopathy-covent-garden -petneeds -points -queens-street -rdstreetboxing-com reviewsio_urls -s-casual-ltd -seemeilen-de-gmbh -sold -south-chopside-greater-london-tw27qz -stcentral -st-choice-insurance -st-for-fabrics -stitch-com -street -s-u-com systemd-private-c491ea30cdf7439bac5c7e16bc0040d7-apache2.service-9aSDI9 -tall-com -taxi-lancaster -tehran- -the-ninestm -three -to-com -trades -u-carparts -vape -vente-privee -volt-planet -weddingcards -wheelparts -wimpole-street wordpress Images show colour difference, I’ve even added a cushion in one of the photos to show the colour I near enough expected and the colour I received.
1

1 year ago

review by G. Y.

#delivery(1/5) #refund(1/5) #customer service(1/5)

We discovered the site through Ads on Instagram and were a bit reluctant to buy something from them given the fact that we had never heard about it. Our concerns were unfounded. The sofa took 3-4 weeks to arrive (as we were informed) and we couldn't be happier when it did. Great quality and it looks amazing in our living room. Oh, it was also partially assembled so it was super quick to set it up. I would recommend it to anyone and would definitely buy from them again.
5

1 year ago

review by Bruno Carramaschi

#quality(5/5)

I order a sofa bed about a month after the end of the lockdown and the customer service, communication, and delivery were excellent. I was concerned that due to the travel restrictions and situation, in general, there could be many problems but it was all perfect. Special mention to Marcin from the customer service team who was always really responsive and helpful. We are really happy with the sofa and the whole experience.
5

1 year ago

review by CrisC

#delivery(5/5) #customer service(5/5)

The customer service is little poor you have to follow them for your order quilty is just ok the price we have paid for 2 seater sofa it is not cheap on this quilty it looks OK in website before you order ask for samples for the material
2

1 year ago

review by Amir sheikh

#price(3/5) #customer service(3/5)

Delivery of my Dillon sofa, footstool and armchair was brilliant! Can't fault the delivery but the quality of the sofa is not great. You can hear the wood creak as you sit on it and the feet for the sofa and footstool were not provided with adequate screws or screw holes. Going to have to borrow tools and buy different screws to attach the feet. Overall not impressed, wish had bought elsewhere in a sale.
2

1 year ago

review by Lisa Hodgetts

#delivery(2/5) #quality(2/5)

Very happy with our new orange sofa. Great price and exactly what we were looking for. The delivery guys were a little early, but waited 5 minutes for me to rush home. They took it into the room we wanted and were very friendly even though they had to wait for me!
5

1 year ago

review by Victoria Sully

#delivery(5/5) #price(5/5)

Unbelievably Outraged... I recommend you avoid altogether! Appalling customer service with regards to return and refund. SLF24 provide an online service of delivering furniture, that cannot be tried out or tested before hand, the website makes several comments about this fact to try and put you at ease... It claims I can return the sofa I ordered within 14 days for £150, AS LONG AS I HAVE NOT TRIED OR EVEN SEEN THE SOFA! You are not allowed to have opened the packaging, assembled or sat on the item... Please explain to me how I would want to know that I want to return the sofa if I hadn't even seen the sofa let alone tried it, touched it, opened it, put it together or sat on it? Not wanting me to have sampled it seems totally unreasonable and quite frankly illegal in terms of my consumer rights.
1

1 year ago

review by Daisy

#refund(1/5) #customer service(1/5)

Dillon left hand sofa arrived looks different to the photo. Back support is at very big slant and very uncomfortable. The legs arrived with wrong screw which mean we can't make actual full use of the sofa for another 5-7 days and all claims department had to say was "apologies". After paying so much for a sofa I'd expect much better service. Wish I'd gone with another company
1

1 year ago

review by Neha

DO NOT USE THIS COMPANY THEY ARE SCAMMERS! THEIR GOOD REVIEWS ARE FAKE! Products are shockingly bad quality, full of bugs, stink and have uneven cushions. I’m currently taking them to court.

Absolutely SHOCKING customer service!

READ THE REVIEWS ON TRUST PILOT!!!
1

1 year ago

review by HC67

#quality(1/5) #customer service(1/5)

Bought Xeen 3 seater sofa - extremely well made and solid and look beautiful. Delivery arrived sooner than we anticipated and was very efficient. Very pleased.
5

2 years ago

review by Imran Amin

#delivery(5/5)

I bought a bed sofa and chair from this company last year, when it was delivered the driver did not speak English, the driver bashed the sofa against my walls and doors causing damage, I was unable to check if any the items were damaged as the driver left like a bat out of hell. I recently removed the loose covers to wash them and found 1 small piece of paper that mentions that the filling and fabric meet 1988 fire regulations, my understanding is a label must be sewn onto the furniture as a legal requirement. I will be contacting trading standards, do not buy from this company.
2

2 years ago

review by Linda O.

I just received my sofa bed last night and I am absolutely thrilled with it, very good quality, very comfortable and such a reasonable price. The sofa was larger than I expected so it was rather a tight squeeze getting it into my living room, the young man who delivered was very helpful. I couldn't be more pleased, thank you Slf.
5

2 years ago

review by Heather Maxwell

#price(5/5) #quality(5/5)

We purchased two Cooper sofas over 9 month ago and they are still going strong. Built to last and really good value, I couldn't fault them. From ordering to delivery was a fantastic experience. Thank you
5

2 years ago

review by Jasbir Kaur

#delivery(5/5)

I was looking for a cheap yet stylish contemporary compact sofa bed that would be used for a couple of years. SLF Boom 2-seater fitted the bill perfectly. The ordering process was straightforward, although SLF asks you to respond to their email confirmation, which is a bit odd. 5 weeks later the sofa was delivered. The driver brought it all the way to the lounge (on the ground floor), helped me unwrap it and waited patiently while I checked it over before signing. He spoke no English but was smiling and helpful. The sofa looks great, but the quality reflects the price, mainly in the padding. The cushions are pretty hard. If you like the sort of couch you sink into, you won't be happy with this model. The dark grey cover I chose looks fab and seems to be of decent quality. The sofa converts into a bed easily. It's perfect for the purpose I bought it for. I would recommend it to anyone who wants a modern sofa bed for occasional guests and sleepovers, or as a temporary piece of furniture
5

2 years ago

review by Jackie Hughes

#price(5/5) #quality(5/5)

Very happy with 3 and 2 seater sofa (Kubic). Excellent service as well. It was easy to just get back in touch with this company and order some more!
5

2 years ago

review by Neil Miles

We had purchased our dinette set at Smart Line Furniture in Lynnwood a few Months ago. There has been no problems with that at all. Has held up beautifully. Still looks as good as new.
5

2 years ago

review by Noah Walker

Satisfied

Unsatisfied

Slf24.co.uk Review

Discover a Great Selection of Sofas, Chairs, Beds & Other Furniture in Fabric, Velvet & Leather. Great Selection & Price. Limited Sales Launch Daily. Up To 60% Off

Slf24.co.uk Customer Service Contacts

Smart Line Furniture Ltd. Suite 447-448 Houldsworth Mill, Houldsworth Street,, Stockport, SK5 6DA, United Kingdom

[email protected] 01617681944

Opening Hours

Mon. - Fri
11:00 - 03:00

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