Sofas and Sectionals

My money was taken since AUGUST 5, 2014! That is almost two months and I have been given the run around by Tom the salesmen who was wonderful, and quick to take my over $10,000.00. I have been promised a refund of $300.00 so far for my troubles by Shanna which I am yet to see, Rock was so rude to me and toldy hus and that "he can't imagine what he is living because an unhappy wife is an unhappy life". This company steals your money for weeks and the amount of phone calls which are ignored and voice mails are never returned and emails that they pretend were never received are not worth the money you save to use this compnay. My time is worth more than that! Also, they use the tactic of throwing the manufacturer of the furniture under the bus and the delivery company under the bus to the point that I have called these people myself. They say they don't have any control bc the manufacturer delivers straight from their warehouse and they can't control any of this. If that is the case, they should NOT sell any of those items and they shouldn't steal people's money for months before things are even shipped. Really sickening and the positive ratings on here have to be bogus.

I ordered the Jackson Lawson Sectional on April 22 and asked several questions to make sure it was exactly what I wanted. I am not a picky person so it was a pretty easy sale and I was so excited about getting a new couch. Man, what a nightmare it turned out to be! I was promised a 10-15 day delivery from the beginning. However, knowing that furniture can take a long time to ship, I asked the sales representative how long the shipping would "really" take. He informed me it would be 4-6 weeks and I appreciated the honesty. So far so good. When I called in at 4 weeks, I was assured my couch would be arriving soon. By this time I was 8 months and some change pregnant and I had no couch to sit on because we got new floors installed in our home and needed to get rid of our old couch. I called in again at 6 weeks and I was told the couch would not even leave the shipping facility for another 6 weeks! I started to panic because my baby would be here long before then and I needed a place to sit! I spoke to 3 reps (no one was willing to connect me to a manager no matter how hard I tried) and I got nowhere on why my couch had not shipped. I was assured a call back within the week. By the next week, I had received no call. This went on for another week (me calling over and over to get answers and receiving no calls back) so finally I decided I would ask for a refund. When I tried to cancel the rep tried to talk me out of it by offering me the "white glove service" (where they place the couch in any room you desire) and no other refund! But I had already purchased the white glove service so they were offering me nothing for taking an extra 7 weeks to deliver my couch, which I paid $2640 for!! This was simply unacceptable so finally I cancelled my order. Low and behold, I went to Badcock Furniture the next day and ordered the same couch for $500 less, got delivery for $59, and they placed it in the room I wanted for no extra charge. Also, I ordered my couch on a Thursday and it was in my house by the following Monday! Unfortunately, 2 weeks after cancelling my order, I still have not received my refund from sofas and sectionals but I am calling every few days to check on it. I was just told today that the "processing department" has a lot of orders to refund so it may take a while... I bet you have a lot of refunds... your customer service and service in general is horrific! Do the smart thing and save yourself some frustration... DO NOT buy from this company! The customer service is SO BAD! Reps told me over and over they would call me back and not ONE of them ever did!

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