4.4 / 5
Trust Score
4.2
Reviews
4
Social
5
Featured
4.5
Technical
Is southcypress.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
30
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 19 authority websites mentions and 0 mentions in other websites
Based on 30 reviews
Smart.Reviews
4.4
30 reviews
Southcypress.com Review
South Cypress specializes in wood tile subway tile hardwood flooring more Shop quality products for residential and commercial projects
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Last update: Thu, May 26, 2022 1:02 AM
Customer service is very important to us and we feel it is lacking in today's world. It was truly a pleasure doing business with Stewart and South Cypress. We have passes along our experience to all of our friends.
A different rep wrote back notifying me that bullnose tile would not match the field tile. Wrong. The only way for bullnose to not match was for them to send me WRONG field tile. I explained that to them and used some references from the manufacturer's site.
They shipped bullnose tile almost immediately. I actually got FedEx notification about scheduled delivery before they sent me any tracking information. It arrived well packaged. No issues here.
Here's my problem with them. It's been almost 2 weeks since then, and I still don't have the field tile, nor mortar. No order updates, no communications about the delay. Nothing! I sent multiple emails inquiring about the order. No response. So I called their support number. A representative on the phone promised me that the order would be shipping on Monday (6/27) and I should get shipping notification on the 28th. Ok, today is the 28th and still no notifications about the shipment, nor about any further delays. It seems my emails are going out into the abyss, as no one is bothering to even acknowledge the existence of my order.
There's no way for me to track the order on their website. I had some concerns initially when some parts of the site didn't work as expected and shipping charge seemed a bit too high, but I went ahead anyways because of the positive reviews. Now I question the authenticity of the reviews. I can understand one misstep or an error, but it has been nothing but problems with them. I'm starting my tiling project in a few days, and I thought that having 2 weeks of a lead time should've been sufficient. Apparently not if you are dealing with southcypres.com.
Being installed as I write this and I am just thrilled, even installer is impressed with the tile.
Usually stable businesses have more than 5 authority websites mentions, this one has 19 authority websites mentions and 0 mentions in other websites
Southcypress.com Review
South Cypress specializes in wood tile subway tile hardwood flooring more Shop quality products for residential and commercial projects
Southcypress.com Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
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Access SmartReviews free tools for businesses and start getting closer to your customers today!
Tile was in good shape and was a good price. my only complaint is the delay in receiving the full order.
3 years ago
review by Csnowk V.