Southern Water

3.7 / 5

Southern Water

3.7 Average
For scoring calculation, we evaluate more than 25 parameters.

3.7 / 5

Trust Score

3.7

Reviews

5

Social

1

Featured

5

Technical

We are evaluating more than 25 parameters for scoring calculation.

Reviews Analysis

6

reviews

vs

0

AI declined reviews

0%

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About Southern Water

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Last update: Wed, Apr 21, 2021 11:31 PM

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Review southernwater.co.uk

Southern Water Reviews (6)

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customer service 1 /5

Got meter number wrong when I moved in. I am paying for somebody else's water and is going to take up so much time to sort out. Because I wanted to do a repair at my flat I tried to turn what I thought was my meter off. Nothing happened. Somebody turned up today for another job nearby and I asked him to check it out because I thought it was for me. The replacement stopcock that put on for what they thought was my meter is not actually deep enough. There are leaks on several meters. Customer service is really not existent. They do not seem to be capable of listening. Flood at my old house caused by neglect of the drain. When it rained there was always a big puddle. When it flooded many homes had to be evacuated for months. After that no puddle when it rains at all. The drain suddenly works. Southern Water are hopeless. I would give them no stars at all if I could. They contract out to people who just get the jobs done as soon as they can and then go down the pub or home. How many leaks are there out there and they keep saying conserve water?
1

4 months ago

  •  

review by U. H.

#customer service(1/5)

Been ringing them up for a week now regarding a leak. Told one thing by one customer service representative, something different by the next. Nobody turning up at all. Nobody is recording anything at all as customer service reps should. Luckily I record all my conversations on an app on my phone. I would give them one star if I could. Absolutely hopeless company.
1

4 months ago

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review by Kerry

#customer service(1/5)

They are theif and racist people fakes religious and bad leaders behind them they call themselves Jews or Christians unfortunately you are viking and Germanic and Roman people, you made corruption in all the departments in uk ,
3

10 months ago

  •  

review by Aram Simon

Excellent service today from Southern Water due to an emergency drain problem with us and our neighbours. Having been told it would be about 24 hours, their guy arrived after about two hours of reporting it. Makes a change to get a response earlier than expected to get it sorted.
4

11 months ago

  •  

review by Deleted User

Useless company, i had more than half year to pay money already was paid 1/3 , and they passed me to the collectors, that company sucks
3

11 months ago

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review by Good Costumer

We found that this business has an active Facebook page with 8388 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.
5

by Smart.Reviews

About Southern Water

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