spaguyusa.com

3.7 / 5

spaguyusa.com

spaguyusa.com
8 Reviews
3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3.1

Reviews

3

Social

5

Featured

4.5

Technical

Is spaguyusa.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

8

reviews

vs

0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 1 mentions in other websites

Based on 8 reviews

Smart.Reviews

3.7

8 reviews

Spaguyusa.com Review

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Last update: Wed, Mar 9, 2022 2:02 AM

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Spaguyusa.com Reviews & Complaints (8)

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delivery

price 5 /5

quality 4 /5

customer service 3 /5

on-time

I purchased a cover in 2011 and within a year the musty smell coming from it completely ruined my hot tub experiences. Despite my contacting him twice he would not remedy the situation. He only suggested how to clean the cover and have my water tested. Well I finally had enough and purchased a cover from Thermospas --my hot tub manufacturer. I emptied the tub and cleaned the rim really well. Within two days of having the new cover on my hot tub had lost that terrible musty smell. It is once again pleasant to be on my hot tub. I definitely would not recommend spa guy for a hot tub cover
1

3 years ago

review by Maxx8787 V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I purchased a hot tub from Spa Guy USA, it was the Fredriksburg hot tub about a year ago, I have owned three hot tubs prior to this spa, by far this is the worst of the spas. Low power for what is advertised two 6hp pumps. I asked that there be very strong jets especially the foot jets, what a joke. I was also told they insulate the tubs better than most, very poor insulation value, in cool weather after about 15 minutes the tub cools 2 to 4 degrees.
My old used Cal Spa I gave away was better than this 112 jet 8' tub!
2

3 years ago

review by Dign4it K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Three years ago I bought the Martinique and it was delivered on time and has been a wonderful spa. I have had a couple of problems, one with water quality and the other with power cutting off. Both times the sales staff and the tech person were of great help. They could NOT have been more helpful. These issues were my fault but they were most helpful in me getting them solved. I enjoy my spa everyday and would buy another one from them in a minute. This is the best spa with the most jets, deep, and easy to maintain that I have ever had. It was by far the best price. I am writing this review because of the other bad reviews which I just don't understand. I almost want to put my phone number here so people could call me if they are considering one of these spas. If you want to contact me call the store and get my email address. Frank Crook, SC
5

3 years ago

review by Guscrook10 F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Spa Guys
1080 Lavern Circle, Hendersonville, TN 37075
(615) 481-6941
DO NOT BUY ANYTHING FROM THIS GUY.
I ordered a Spa cover on November 18th 2015 and he said it would be available the next Tuesday. Well here it is December 18th and still no Spa cover. These guys never answer there call and never call you back. Customer service is the worst I have seen. You think they would call you to give you some updates or something. WTF
2

3 years ago

review by Gallatintn T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The shipping of the spa cover is "free" however because I live in what the freight company calls a "remote area" (20 miles south of Boston, MA) I received a $50 surcharge. For that extra $50, it took the freight company 16 days to deliver the cover. My inquiries to the Spa Guy during this long transit time were not answered.
My opinion of the cover is that it is of average quality. Certainly not as good as the advertising leads you to believe.
2

3 years ago

review by Jameslintz91406 B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Purchased a Cayman Spa in late 2013, jet covers began to fall off, they sent out new ones, but continued to happen. Tub cover began to sag and become waterlogged after about 2 years, so heavy it is difficult to lift off. Contacted them, they said it has a one year warranty. Buy your cover from "The Cover Guy" the offer a 7 year prorated warranty. Filtering system is inadequate at best, tubs need a surface skimmer to perform best.
Shop elsewhere
2

3 years ago

review by Scott Bateman

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I purchased hot tub from Spa Guys USA about a year ago, this year when we were ready to use hot tub again we noticed the parts are coming apart underneath and was leaking one after another . There was no insulation around the plumbing areas. We requested to replace part due to cracks and leakage they refused to replace and asking us to pay for it. They are suppose to cover under warranty any damaged parts that you can not see and hiding under the hot tub. Now I have to purchase those parts on my own because they are not helpful at all after paying them over 5000 dollars for a hot tub we have to go through this. If I knew about this company's customer services before I would not have dealt with them. All I can do is go through consumer affair to complaint about them. What a time waste.
1

4 years ago

review by Remy977 L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 1 mentions in other websites

Spaguyusa.com Review

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