Suzuki

Fantastic service, just one call and all of the stress from the accident was gone.
I would recommend that all Suzuki owners use this option.

Saw process of accident through to completion of damage to my car once again.
Keep up the good work that has been done for myself.

I am amazed by the care given by Suzuki. They dealt with everything for us and even rang checking how we were for a few days following the accident. They arranged for a lawyer to claim for personal injury which I’ve never claimed before, and seemed very daunting. Everything was taken care of for us, taking the stress from an already stressful incident.
Thank you. I can’t reccommend you highly enough!

I was always being updated on the progress of my car repair and although it seemed to take a long time it was nice for the updates
I now have my car back and looking like new thank you

The courtesy car was 24hrs late had to spend £4.80 on busses and £15 in taxi bills as courtesy car was late was told compensation would be returned and nothing.....

My car is on finance, and It was reinforced to me that if ever I was involved in an accident, I should ring Suzuki Accident first.
My car was driven into when it was parked. I was unaware that this had happened until I saw the damage; therefore I was not at fault. I contacted Suzuki accident and gave them all of my information. After less than an hour, I was contacted by someone from Suzuki Accident and had to tell them the exact same details. I was advised that recovery had been booked in and I was asked about what kind of courtesy car I would need. I was advised that my Suzuki could not be taken to a Suzuki garage though, and instead would be taken to another main dealer in the area. This felt confusing and non-sensical.
My insurer would not take the car to the dealer that Suzuki had suggested, so I called Suzuki Accident again to query this and ask what time recovery would arrive, since I had waited some time. I was advised that all workers had now gone home and that I was through to the call centre, but that they would chase up recovery.
In the meantime, I contacted my local Suzuki garage who did not understand why my car could not be towed to the Suzuki garage that I had purchased it from. I was unsure as to whether my car was driveable, and as I was unhappy with the conflicting decisions of which garage to take my car to, I eventually found out that my car was actually driveable, and I took my car to my local garage. I then had to contact Suzuki Accident to advise that my car was infact at a Suzuki garage and that I no longer required recovery (even though no one had contacted me about recovery after 2 hours).
I received an email the following day about details of my claims handler.
Almost a week after having no car, I still had no courtesy car, and had been given no update from Suzuki Accident. I contacted my Suzuki garage to advise that they had submitted a claim to my insurer. My insurer advised that they had not received the claim in the correct format, so I then had to contact Suzuki to ask them to send the claim again. After quite a few days, I contacted my insurer who advised that their engineers had agreed the claim. It was then my responsibility to contact Suzuki to ask them for a courtesy car and advise them that the work had been agreed. After 10 days I received a courtesy car.
I have still not received an email from my claims handler. I use this term incredibly loosely since at no time have a felt that anyone handled my claim other than myself. I received no updates even to advise that the claim had been sent or agreed, or even an email asking if anyone could do anything for me. I have instigated every phone call myself and have been proactive every step of the way. At no point do I feel that anyone has helped me, infact I feel that the addition of another company, just muddied the water. I felt that I had to repeat the story, and was given misinformation about the fact that my car could not be recovered to a Suzuki garage. Really disappointing service, and still unsure what service you do offer.

As I originally called at the weekend once we got to a weekday it was handled pretty well

Communicated well with me and kept me up to date, but vehicle repair estimated to take about 2 weeks, actually took about 4 weeks.
Also told that the courtesy car that I received would be of a similar specification to my own, but was not: did not have several features that my car had e.g built in sat nav. Also, the car I received obviously had a previous user who smoked as smelt very badly of stale cigarette smoke.

Way to long from accident to repairing the car in total 6 weeks hence the 1 star.

Had to keep chasing up what was happening with my claim, to be told that the assessor said the damage to wheel was not done when accident happened, even tho the alloys on my car 3 days old,
Very disappointed with service and very upset that my car was damaged and was made to feel I had damaged it myself,

Very good communication, although repair took nearly 10 weeks due to availability of parts. Repair has been done and the car is as good as new so very pleased.

You could not deal with the other driver's insurance (Aviva)and reverted me back to my own insurer, this took 7 weeks to complete my claim which I feel; if I had gone straight to my insurer it would have been completed far sooner.

Very smooth service - only 4 stars because I feel the car repair taking 6 weeks is rather too long - although I don't expect that was Suzuki's fault. I was updated regularly and on the couple of occasions I had to phone Suzuki they were very helpful. They arranged the hire car very quickly. All in all I am quite satisfied.

I had an horrendous experience going through Suzuki aftercare my car was returned still damaged obviously not checked before it left the workshop I then received a second courtesy car which was a Toyota and covered in Toyota advertising when I rang to complain I was told by the Suzuki aftercare team that really I should be grateful because Toyota had given me the second courtesy car for free this is after they have not repaired my car the first time around discussed I thought that by using Suzuki I would have good experience when in fact it's been 2 months and I am only just getting my car back

Absolute rubbish ,courtesy car stunk and was filthy inside ,also why would a 2 day repair take close to 3 weeks ,repair was not fit for purpose ,electric boot release broken in accident and not even looked at during repair ,hope Suzuki will sort at next service

Accident occurred on 9/4/2018. Hire car supplied the following morning by 10.30.

all of the ladies who helped me (Claire/Hazel and Naomi) were unfailingly helpful and patient I felt they rally cared and wanted to help and they took all the stress out of it a big thank you to all !

I have only put one star because I could not advance the system without filling one.
My experience with S.after care has not been good at all.
When I first phone I spoke with a young man who didn’t seem to know his job that well. I was requested to fill in a statement of truth online which I’m unable to do as I have an iPad. He said he’d send a copy, fine. This was first thing Thursday morning, Monday nothing had come, I phoned again and the same man answered, he admitted that he’d not sent it until the Friday and that it went 2nd class. By Wednesday it still hadn’t arrived so I phoned again and asked to speak to a supervisor, she apologised and sent another by 1st class, my call missed that days post, it arrived on the Friday. I returned it on Saturday by registered post, it arrived safely on Monday.
This was a whole week lost which shouldn’t have happened at all, plus all the stress involved, and the need to sort it out before I went away.
This communication that I should have received I’ve still have not received even now.......I don’t think he sent it at all!

Ashey Rd garage could not have been better Mark Winter the assessor that I’ve been dealing with was superb, very polite and thoughtful, and job they’ve done is really good. They were able to repair my car while I was away for three weeks which was perfec, collecting and returning it to my home..
My own garage Hale Common, is great, I would not want to go anywhere else for a car as I receive such good care from Keith and his team.
I would like to have feedback on my comments please.

Pam Dana

From the first phone call to report the accident everything was handled in an efficient and effective way. All the people I talked to were very friendly and polite at all times. This was the first time I had to make a claim like this and I was concerned about how it would go. Thanks to your service I needn't have worried. Everything went smoothly.

I was really impressed with the service provided by Suzuki Accident Aftercare. They liaised very efficiently with my insurance company and the repairers getting my car back on the road quicker than I was expecting. Full marks too to the repairers (Chapelhouse Suzuki Warrington) who did an excellent job.