International Parcel Delivery Air Freight Sea Freight Services

3.3 / 5

International Parcel Delivery Air Freight Sea Freight Services

3.3 Average
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3.3 / 5

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Transglobalexpress.co.uk Review

Specialist worldwide freight forwarders with 20 years experience in providing air freight and sea freight forwarding services Save up to 70 on parcel delivery costs with our discount international courier services

Transglobalexpress.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 4:10 AM

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Transglobalexpress.co.uk Reviews & Complaints (28)

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delivery 3.1 /5

price 3.1 /5

quality 3 /5

customer service 3.1 /5

on-time 3 /5

This is the third time I've used TG Express to send packages abroad and each time they have been excellent in dealing with some niggly customs issues. Always friendly and helpful. I was previously using another cheaper agent who were ok as long as everything went smoothly but were suddenly uncontactable and of no help when there was a problem. So a lesson learned. I'll use TG Express from now on.
5

1 year ago

review by S. L.

I'll keep it short, because no-one likes reading long reviews. !4 days ago I took a parcel bound for Australia to the Post Office, cheapest price £68 and 42 days sea-bound delivery. Found Transglobal online the same day, quoted £30, followed all their instructions, package picked up by DPD, delivered to their Feltham depot, and onwards to Oz. It arrived today, 10 working days, less than half P.O. price. Incredibly helpful customer service, would highly recommend. I'm 70 years old, not too pc literate, if I can do it anyone can Thank you Transglobal will use again.
5

1 year ago

review by Nigel Morris

#delivery(5/5) #price(5/5) #customer service(5/5)

No knowledge of customs, documentation or rules and regulations. Be ready for no assistance from the company in case of any issues. The shipper needs to have all the knowledge about international shipment, since Transglobal will advise only on money part. My shipment is stuck and the company refused to offer any help for same. Pathetic service!
1

1 year ago

review by Preethi Dsouza

I had a 2 year old Kenmore Elite French door fridge made by LG. Its linear compressor failed. I had a local repairman as well as transglobal confirm this. Transglobal stated they could replace the compressor for about $600 and that there would be a 3 month warranty. After one month of the repair, the fridge broke again. Transglobal sent out a repairman who looked at the fridge completely told me that the compressor failed and needed to be replaced. He stated that he would order this and get back to us. For 3 weeks we did not hear from Transglobal so I called and got quite surprised. They stated the fridge was blocked and could not be repaired. I suspect they did not want to honour their warranty as these compressors are known to have a high failure rate. DON'T TRUST THIS COMPANY. THEY ARE NOT HONOURABLE. I asked to talk to the manager; the receptionist gave a lame excuse about the system needing to be rebooted to do so. I stated I would wait on the phone and she stated she did not know when the manager would be available. She stated that the manager would call within 24 hour which of course they didn't.
1

1 year ago

review by D. A.

Talk about rubbish service. Why did I not come to sitejabber before using these clowns? So I booked a simple document collection. UPS takes it. Then weekend comes Monday comes and my stuff is not moving? I called and got some run around. Then they said they waiting on UPS to get back to them. Finally my document is just sitting there in UPS offices all this time. (note avoid UPS also). Finally they got the package going. But then I wrote a complaint since they said they they are an accountable company. I am still waiting for a reply. But Good thing I paid with PayPal because I want my coppers back.
2

1 year ago

review by Alik S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

lost parcel after a month after numerous phone calls am getting no where just fobbed off. the opperator blames everyone but themselves. promised call backs dont happen promised updates dont happen wont ever deal with these rip off merchants again.
2

1 year ago

review by James A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Don't waste your time or money, they will not deliver. My parcel they were meant to collect on 21/8/19 is still sitting here a week later. I've cancelled the service, as it really isn't a service it's a shambles
1

1 year ago

review by Ms D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My mum arranged a package for collection, they failed to collect on the arranged day. They eventually collected them the parcel didn't turn up, it was only going from U.K. to Jersey but 5 days later had not arrived. My mum had to call them three times before they told her that the parcel was still in the warehouse as DHL had not collected. Still waiting for this package.
2

1 year ago

review by Dag D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Item arrived and full broken but the insurance I bought from Transglobal Express turned out to be completely worthless. They refused to pay a penny for the broken items. I feel doubly cheated and would never use them again.
2

1 year ago

review by Zahid A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Shambolic and wretched experience. Do NOT use these guys. Their promises are as poor as their service. I entrusted them with urgent legal documents for delivery to the USA via DPD and DHL which are their recommended service providers. I was given a delivery date only to find out that FIVE DAYS LATER the package hadn't even left the UK! In fact it had traveled precisely 125 miserable miles. Transglobal did their best to deny I'd been given a date and deflected all the blame to DPD, but still had not provided a single message about the delays, no warnings, no action, no compensation NOTHING. Choose another company.
1

1 year ago

review by Gerard E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

They completely damaged the box I was shipping my goods in. They then decided the fact the items arrived damaged was due to insufficient protective packaging. Didn't care the box had been ripped open by a cowboy transport allowing all the contents to be thrown around. Terrible company. Awful customer care. Out of pocket!!!! Don't trust them. Don't use them. Cheap for a reason, get what you pay for!!
2

1 year ago

review by Anisha P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Hidden charges, very poor service, scammy business, be careful. We have been using their services to ship many parcels to USA (10-20 monthly) for number of months, now after 8 months since shippment they come back to us with some warehouse charges that were charged by UPS due to some tiny information lacking on commercial invoice. All contact information were provided ( 2 x phone numbers, 2 x emails) no one UPS or Transglobal made any effort to contact us. It was us who contacted them when we have noticed that it takes too long for shipment being delivered and we have provided information ASAP. Now it is not possible for us to raise dispute to Transglobal as they are only re-invoicing and UPS would not talk to us as charges are for Transglobal. Massive failure and lack of trust. I would not recommend for company shipments
1

1 year ago

review by Gosia K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

A one star rating is already far too high. One of the worst experiences that I have witnessed. I requested my personal belongings be shipped from London to Singapore and used TransGlobal in combination with TNT and what an awful decision that ultimately was. The shipping arrived absolutely trashed. The word trashed was used by two of their own staff, not myself, just to highlight the condition on arrival. The first part of my shipment arrived (they lost one item initially) with boxes damaged, ripped and clearly been handled without any care what so ever. It was therefore no surprise to establish that a number of items were broken and damaged; some of value, pictures, frames etc, and others that whilst no value attached, held greater sentimental value noticeably those provided by a deceased family member. The final part of my shipment was eventually located, shipped and arrived broken. The customer service teams at both companies have been woeful. I have requested compensation for damages as well as a refund for the complete lack of service. After weeks of being played against one another, I was offered £50!! This was insulting. The staff have been rude, have lied and been unhelpful throughout. As others have stated, the insurance is worthless, the service is appalling and a complete lack of morals. I am continuing to follow up regarding compensation, but my advice is to stay well away from both of these companies. I gave my personal items in good faith and this was utterly betrayed.
1

1 year ago

review by Chris F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company takes no care in what they are doing. They damaged my package and don't care about fixing the situation. They are condescending, and I have to re explain my situation every time I speak with them. They have decided to refuse to do anything about my massively damaged package. Heed the warnings on this site and stay away from them.
2

1 year ago

review by Doug L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My partner and I recently relocated to Australia and we shipped his tools from the UK using this company as he is a mechanic and got a job in a car dealership here in Sydney. We have never experienced such shocking customer service in our entire lives. Our shipment wasn't collected on the day of collection because we were told that nobody was at home. This is complete rubbish as we took a day off work to make sure someone was home and nobody turned up. After arriving in Sydney, a good two weeks had passed after the expected delivery date and there was no communication between us and Transglobal so we decided to chase them up using our UK phone (which cost us a hell of a lot of money). We were told that the paperwork that was originally placed on our shipment had "fallen off" and this caused a delay of an entire month. Here's the most shocking part - because this paperwork was missing due to their carelessness, we were billed with $1,000 in duties and taxes which we had no choice but to pay in order to receive my partner's tools that he needs for work purposes. The communication was the worst we have ever experienced please do not waste your time or money on them.
2

1 year ago

review by Karishma V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had a parcel collected in the uk on 3 June and sent to Europe I booked the economy service and paid (£53)online to Transglobal Express. The DHL collector didn't mention the need to download a label but produced his own label, selecting (without asking) the fastest (most expensive) service. I now have an extra of £81 which is either the extra amount or a charge for DHL on top of the original £53. The parcel - which wasn't urgent at all - in fact took 17 days to arrive, far longer than even the economy' service - I believe due to the lack of information entered on the new label (perhaps in his hurry to get away with the scam) I would advise you NOT to trust Transglobal Express ....I will be fighting their charge and will publish the outcome here. If you have also been scammed please add a review here to warn others. I know it's a small amount but I believe I am being scammed by someone in their system and don't want to let them get away with it so easily as just to send me a threatening letter and email demanding the extra charge by 25 July. It seems I'm not alone in thinking that this company is a scam .....has anyone tried to sue them? Would anyone be interested in forming an action group to do so? They deserve to be exposed before others suffer.
2

1 year ago

review by Francis E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Rubbish , slow and careless company !! You will loss money, face delay and damage your shipping with Transglobal. I requested refund due to missing ID and transglobal need invoice back to year 2002 i.e 16 Years ago to make a refund . Don't trust Transglobal as I missed an important ID and at the end they just apologise without refund !!
1

1 year ago

review by Blend F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I contract Transglobalexpress services to send 13 parcels from the UK to Spain. The boxes arrived externally damaged and they broke my printer. I started a claim and they refused to refund the money (only 40 pounds) because I couldnt provide a photograph of the internal packaging. I didnt know the printer was broken until I connected it to my laptop to print a document and I realized it was internally damaged. I had taken a few pictures of the boxes (externally) just in case, but I threw the boxes away as I thought the printer was not damaged. This was not enough as I didnt take a photograph of the internal packaging. It is ridiculous. I had an insurance covering 1800 pounds (actually for nothing). I spent my time and money calling the customer service (almost a week of emails and calls) and then they are not able to give me the money (only 40 pounds). Never again with Transglobalexpress.
2

1 year ago

review by Antonio C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Do not use this company. Tried to send a parcel to Bali, there were insanely huge charges to get it out of customs on the other end-£1000+ so we are still trying to it returned to sender. This has been going on for a month & costing money at customs every day. We've done everything they have asked but its still not sorted, either they or DHL are lying. Humongous amount of stress involved & they simply do not care. They don't seem to actually be able to do anything either.
2

1 year ago

review by Amber K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Steer clear, ONE STAR IS TOO MANY this company is totally dishonest, Sent a parcel with them , which I also insured , they would not pay out when the parcel was delivered broken, they dragged the claim out for over 4 weeks, and then when the parcel was returned to me through PayPal/ ebay returns (as not as described as it was broken) they said that they do not pay out on parcels once they leave the original destination, absolutely disgusting service, steer clear Update, I see they have replied, but this still doesnt solve the problem, I insured the parcel, you took my money, and delivered it broken, absolutely disgusting service, not only have I lost the goods but I paid for insurance I NEVER RECIEVED, delivery that was well below sub standard, and then I had to pay return postage, DO NOT USE THIS COMPANY
1

1 year ago

review by Sharon R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Transglobalexpress.co.uk Review

Specialist worldwide freight forwarders with 20 years experience in providing air freight and sea freight forwarding services Save up to 70 on parcel delivery costs with our discount international courier services

Transglobalexpress.co.uk Customer Service Contacts

No contact details for this company.

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