Walgreens

3.8 / 5

Walgreens

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2.1

Reviews

5

Social

5

Featured

5

Technical

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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

56

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 2482 reviews

Smart.Reviews

3.8

56 reviews

Knoji

4.6

72 reviews

Reviews io

4.88

16 reviews

Sitejabber

3.63

809 reviews

Trustpilot

1.4

1529 reviews

Walgreens.com Review

Walgreens is your home for Pharmacy Photo and Health Wellness products Refill your prescriptions online create memories with Walgreens Photo and shop products for delivery or in-store pickup Walgreens Trusted since 1901

Walgreens.com Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 12:28 AM

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Walgreens.com Reviews & Complaints (56)

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delivery 3.3 /5

price 3.2 /5

quality 3.3 /5

customer service 3.2 /5

on-time 3.3 /5

Good deals ordering photo prints. Super easy to use and my prints we're ready in about an hour at my local Walgreens. I signed up for Express pay, and I was in and out of the store in five minutes.
5

3 years ago

review by Amber

Walgreen's on Clear Lake City Blvd., 77062 does great, dependable canvas prints. I have not been disappointed by their prints. I use this company when I have a canvas to make for a silent auction, give to a friend, or to sell to someone.
5

3 years ago

review by Deborah Repasz

Greens Pharmacy pulled out all the stops when it came to sending out a new order for me quickly when my first was lost in transit. Good communication with their customer support staff. I have now received my specialist shower cream - many thanks.
4

3 years ago

review by E. K.

There is nothing sadder than a pharmacy that won't fill a prescription for a rescue inhaler because they contacted the wrong doctor. Time & air wasted but on the other hand l was very happy with my order l placed with (presspharmacyshop.com) this guys are 95% legit and the got a great customer service will definitely use them all time thanks.
2

3 years ago

review by Hennadez D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

WENT TO RETURN AN ITEM ON 2/28/20 WHICH WAS BOUGHT ON 1/28/20 TO A WALGREENS STORE, 1ST THERE WAS A HITCH AS IT WAS FROM A DIFFERENT LOCATION SO A MANAGER HAD TO BE CALLED OVER WHO SAID THAT IT WAS PAST THEIR 1 MONTH RETURN POLICY. DUH! SO I WENT TO THE ORIGINAL BRANCH 3 MILES AWAY WHERE THEY TOLD ME RTN. POLICY WAS 30 DAYS AND THE FELLOW (WHO CLAIMED TO BE A MANAGER) SAID THAT HE COULDN'T OVERRIDE IT. I LOOKED AT MY RECEIPT OUT OF CURIOSITY AND SAW NO RETN. RULES WERE WRITTEN ON EITHER SIDE SO I ASKED HOW IS SOMEONE TO KNOW THE RTN. POLICY, SO ANOTHER MANAGER CAME AND I ASKED HER IF SHE AS A CONSUMER EXPECTED A RECEIPT TO HAVE THE RTN. POLICY ON IT, HER ANSWER WAS THAT SHE WOULDN'T KNOW BECAUSE SHE NEVER EVER RETURNED ANYTHING, SHE JUST THREW AWAY THE ITEM EVEN IF IT WAS DEFECTIVE/UNUSABLE. I CALLED THEIR 800 # UPON GETTING BACK HOME AND COMPLAINED ABOUT THE WHOLE SITUATION.SHE EXPLAINED THAT A MANAGER' CAN PROCESS A LATE RETURN BUT NOT AN ASSISTANT MGR. WHAT SENSE DOES THAT MAKE? ESPECIALLY WHEN IT'S ONLY 1 DAY PAST THE CUT OFF DATE, AND NO RTN..POLICY IS PRINTED ON THE RECEIPT? IT SEEMS TO ME THAT THEY JUST WANT TO DISCOURAGE PEOPLE FROM BRINGING BACK THINGS. VERY UPSETTING, PARTICULARLY THE LACK OF KNOWLEDGE OR COURTESY OF THEIR EMPLOYEES. THE PHONE C/S AGENT DID CALL THE STORE AND AUTHORIZED THE RETURN. BUT I DO HAVE TO GO BACK THERE AGAIN..THE SAME HELPLESS MANGER WILL BE DOING THE RETURN THIS WHOLE AFFAIR TOOK 1.5 HOURS OUT OF MY EVENING AND FRUSTRATED ME VERY MUCH. TO BE FAIR, I MUST SAY THAT WALGREENS.COM REP WAS PROFESSIONAL AND HELPFUL
2

3 years ago

review by Bina P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Buyer beware!! Getting my contacts through Walgreens has been a awful experience! I recieved a damage order . The lenses did not even last one month I paid for a 6 month supply. After I called I was told they would replace the order. I waited several weeks, And they only replaced half of the order. After wasting my time on the phone for hours, With their very rude representatives and so called supervisors I just gave up. I have spent a lot of money at Walgreens it stops today never again!!!! Worse customer experience of my life! Anybody that orders Contact lenses from Walgreens is wasting their money & time!!! The supervisors refused to give me their name, Very rude and talk over you.
1

3 years ago

review by Serena W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

There are always beggards outside asking for money, some will come up to customers as were getting out of our cars. There are security guards inside of the store who would rather stay inside flirting with women customers instead of making sure were all safe in the parking lot and not being harrassed for money by beggers. I try to avoid this Walgreens for that reason, but the upside is it's the only 24 hour Walgreens from all surrounding towns and cities.
2

3 years ago

review by Liz E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I typically do not take the time to write a review such as this. However in this case I was so disappointed that I felt compelled to do so. I had a simple prescription I needed refilled My doctor is located about 30 miles away but I live just a few minutes from Walgreens. For some reason this was an issue. After several minutes of discussion the pharmacy staff agreed to process. But no, the insurance card I had was missing some code so no good. That was resolved but now they needed additional information about my medical history- for what reason I was not told after asking. Then the boss said I needed to go to a pharmacy near my doctor. This made no sense to me so I wanted to discuss further but was interrupted by the pharmacist and bluntly told she was NOT going to fill, go elsewhere. I know this seems like something is missing in the story but it is not. I was embarrassed being spoken to like this in front of her staff and other customers. Needless to say I shall never step inside a Walgreens again if my life depended on it
2

3 years ago

review by Gregg B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This covid pandimic had show not only how they don't care about their customers but also their employees. Forget about pride, you can barely maintain self dignity working for this company. I personally think they have a law suit comming for them, again.
2

3 years ago

review by Susan C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a skin care product on line on Thursday, October 24th thinking I would have it the next day. They certainly charged my credit card immediately but now are showing delivery will be Monday, October 28th. From now on I will go to the local store to purchase products. This is ridiculous!!!!
2

3 years ago

review by Carol C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My mailoder pharmacy united with Walgreens a year ago and i have had one problem or another almost every month since. They lose track of refills. They duplicate orders. They put orders on hold with no explanation or way tofix it. They ran out of something Ive gotten for years with no trouble and cant tell me more. Their customer service gives wrong info. They confuse store orders with online. They tell me they cant help me or that I have to call by phone if Im online. I struggle to think of what they could do worse except sending wrong thing which fortunately so far they havent.
1

3 years ago

review by John V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I understand that you can't get any controlled substance filled too early and the earliest I ever try to get my medication filled is two days. I have never had a problem with getting it filled two days early until now. The reason why I like getting it when I have just two left is because I have been to a pharmacy that doesn't have the medication and it must be ordered. Usually within two to three days they will have it. Now, I have to wait 29 days to get it filled. What happens? You guess it, they didn't have the medicine and told me they won't have until three days. So they don't give a $#*! if you run out. They do this because they don't give a crap about you, they are worried they will get popped with another huge fine because if you wanted to abuse the medication, you could do it as soon as you get it filled. So, you dummies want us to wait 29 days, $#*! I will wait until I run out, just have the dam medicine when I do.
1

3 years ago

review by H. R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

If you are a store manager at a Walgreens located in Orlando FL and your engaged to a William Moses be awear he has been cheating on you with his ex wife who's nickname happens to be Tammy he has been seeing her through out your whole relationship. They were together on May 14th, he had a delivery in her home town that day and they met I know this because she sheared this information with me and others because she still in love with him and from the looks of her text messages from past meetings between them he still loves her as well. He's a big liar and he has bad habits. Personally I feel you and my girl can do a whole lot better. I've known of him and his tiptoeing in and out of my friends life for many year's and you don't have to believe me ask his family if you have a close relationship with his mother talk to her she'll have a lot to say.
2

3 years ago

review by Shawna B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

So my wife picks up two prescriptions for me on her way home from work a while ago. These are both scripts that I've had for a few months and pick up on a monthly basis. When I need one of the insulin's I open the bag to find it is the wrong prescription (right med, wrong delivery method). I don't have the needles, syringes or training to draw and inject this insulin; nor do I have a scipt for any of the materials since I have never had it before. Since I am leaving for work, my wife says she'll take the wrong medicine back to the store and asks for an exchange to the correct insulin. She is told sorry we can't do that, we'll fill it again and charge you the $500+ again!!! I get home from work Saturday and she explains what's going on, it's already late so I wait until Sunday morning to call pharmacy and try to straighten things out. ... I am lied to, disrespected and insulted to the point where I raised my voice as I was constantly talked over ... please tell me how is it ok to steal from a customer? How is it ok not to verify that a script being filled is correct or what the customer needs? What ever happened to the pharmacy checking with the person picking up the meds that they understood what they were getting and how to use it? Apparently this location doesn't need to be bothered with Customer service, responsibilities or doing the right thing, they'll do what they want, when they want, and charge you double for it. When you try to call for help, they treat you like crap, blame it all on the doctors office, then blame it on the doctors office and you. Not one time ever even coming close to admitting they have a part in the process much less actually having blame ... Well guess what Walgreen's, I DON'T HAVE OVER $500 for another refill ... so I'll just go without my insulin for another day until my doctors office is open on Monday and I can get them to train me on how to use this vial and call in a prescription for the materials to someone else. I am DONE being a Walgreens customer, over 10 years of loyalty is GONE in a single morning. This is far from the 1st time in the past year that mistakes were made, information was not given and we've received poor customer service. Far from the 1st time we've had to ask the Manager to get involved as mistakes were made. But this time for the Manager to continuously talk over me, treat me like a child, speak down in a condescending tone, refuse to answer questions and consistently repeat it's all the Doctor's fault without listening to anything I asked ... I don't care if it is the closest pharmacy to us; it'll be worth it to driving a little further, I am sure that Publix, CVS, Saraland Pharmacy or McConaghy Drugs would all like to have our business each month and not treat us like crap.
2

3 years ago

review by Richard G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Yesterday I called in a friends Rx.Was told it would be ready in 90 minutes. We ran errands and it was at least 2 hours before we arrived to pick it up. Went to the drive in to pick up.Of course it was not ready.Sat for at least 15 minutes waiting.The clerk in the drive thru claimed that she had to take it to her supervisor up front to look it over.Then she said they did not have it in stock at the drive thru and she had to get it from the front. This is all while there are cars wrapped around the store waiting for service. I had already quit using Walgreens because they never had all my meds in stock so I had to keep going back to get them.They have now lost another customer.
2

3 years ago

review by Diana M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I've ordered a few things through Walgreens online before with minimal issues (people at the front couldn't figure out where the packages were), but this most recent time has made me decide never to purchase anything online through them again. I recently purchased a scale for shipping purposes back on September 27th and the email said that it would take 3-7 business days to ship to the store. I waited and waited and never received a 'delivered status' email or phone call. I went in on Oct. 14th and the cashier clerk said that it was still being shipped. I checked my tracking status and it showed that it was delivered to the store but was being sent back?? So I called the Walgreens help number and spoke with someone and they said that it must have been a glitch and that I should receive it the following Monday. Never heard anything. I checked the tracking status the following Tuesday and it said that it was shipped to Georgia?? (I live in Chandler, AZ). I called the Walgreens help number and they said that they couldn't give me a refund that I would have to dispute it with Paypal Credit (who I bought it through). I called Paypal credit and they said it could take up to 60 days to get a refund. LONG story short. Don't order online through Walgreens- they're not consistent and will not refund you if your packages are never delivered.
1

3 years ago

review by Rebecca W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Walgreens is the worst pharmacy I have ever been to there staff in the pharmacy lacks customer service they have none you get text from the pharmacy to say your prescription is ready you go to pick up up your prescription it's not ready so then you have to wait an hour or more they keep you waiting in line they do care about there customers the staff in the pharmacy need to change when they closed rite aid that was there first mistake the staff there had customer service and filled your prescriptions quickly they need new staff in Walgreens in Purcellville VA
2

3 years ago

review by Peggy G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After my horrible experience with Lens.com, I did a search and Walgreens came up. I checked their prices and they were cheaper than any other "Lens" company online. I ordered my contacts with NO HIDDEN FEES and received them in 4 days. Will definitely be ordering my lens from Walgreens!
5

3 years ago

review by Linda D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Naturally they did not have normal stock item,so had to special order! Order process stated item 2 day shipping,ordered,paid.found out 2 days later item had not even shipped yet! Item is supposedly 2 day fedex,will take in excess of 5 days. Am undergoing cancer chemo and radiation,head and neck cancer,item ordered udderly soft lotion for damaged skin all around neck. You should see me now,black,peeling,and extremely painful! If I knew it would take so long,I most definitely would have ordered elsewhere!!
2

3 years ago

review by Rita S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Just about everything I have bought since 2013 has either not worked, or been crap. Rechargeable batteries-garbage, sink strainers, rusted after 2 weeks. Still using the ones from the dollar store. Perfume spray difficult. Vitamin C smelled like fish oil. And my latest pain, I am 67 and can't buy wine or beer without an Id. In the next 2 months I will be switching my prescriptions to CVS where they deliver. I'm not worried, I won't be missed.
1

3 years ago

review by Tj H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Walgreens.com Review

Walgreens is your home for Pharmacy Photo and Health Wellness products Refill your prescriptions online create memories with Walgreens Photo and shop products for delivery or in-store pickup Walgreens Trusted since 1901

Walgreens.com Customer Service Contacts

No contact details for this company.

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