washington-vapes.co.uk

3.4 / 5

washington-vapes.co.uk

3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score

2.3

Reviews

3

Social

5

Featured

4.5

Technical

Is washington-vapes.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Instagram account found with large audience
  • We found several negative reviews about this site
  • Facebook account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

9

reviews

vs

1

AI declined reviews

10%

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Based on 12226 reviews

Smart.Reviews

3.4

9 reviews

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2

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Trustpilot

4.7

12216 reviews

Satisfied

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Washington-vapes.co.uk Review

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Washington-vapes.co.uk Customer Service Contacts

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Last update: Thu, Aug 4, 2022 8:48 PM

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Washington-vapes.co.uk Reviews & Complaints (9)

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price 1 /5

refund 1.7 /5

customer service 1.7 /5

BE WARNED. SEE ALL OF THEIR BAD FEEDBACK BEFORE BUYING THESE CHEAP FAKES.CUSTOMER SERVICE IS THE VERY WORST.
They do Not help they just argue about the fact. They are deceptive. See all the bad feedback talking about fake vapes fake oils and fake disposables.
The photos they showed were nothing at all like the vape sent to me. The photos showed a far superior and more expensive vape and the vape they sent me was nothing like the photos had shown. They are miss selling by showing a different item than the advertised one. I've reported this action to trading standards who have told me as the photos were different from the item sent I should have been fully refunded because they did not send the one pictured photograph. They have been a nightmare and have definitely deceived me and many more people. I suggested they should put the right photos next to the descriptions as it's totally misleading. They believe that showing a different picture is legal. But its not. They are ripping people off by showing better vapes than they send. Trading standards said this company has been warned multiple times before for doing the same thing. They have not taken responsibility for Selly me a different item than was photographed.
This is very bad practice so it seems their photos or their sales can Not be trusted. This is a scam company who are ripping people off everyday. Please be warned they are cheats and sell items that don't match the items sent. They believe its not law to show the right article photos they have added a very sneaky wording saying mini in descriptions but the one in the pictures was not a mini.be warned about these cheats, they believe the photos do not have to show the right pictures. Miss selling by adding a different photo. You will receive a fake cheap Chinese copy that is totally different from the vapes pictures. Such bad company who cannot be trusted.
1

1 year ago

review by NessaDarbz

#price(1/5) #refund(1/5) #customer service(1/5)

Prices are good but that's about it. I bought a tank from here via their online shop. The tank was leaking after a couple of days so I contacted them to return my item for a replacement (a common and well documented fault on this particular tank). After sending the tank back - to be inspected (as if I was lying about it leaking) they said this tank didn't leak. I had photos and videos of the tank leaking. After a few days trying to get in contact I was told to phone the manager. The manager was extremely rude and obnoxious and basically shouted at me down the phone saying there was no leak. After weeks of perseverance I finally was sent a replacement tank. I'll never be buying from them again. Extremely unprofessional.
1

3 years ago

review by Stevie G

#price(1/5)

There service and expertise in this subject is second to none. There one of the fastest growing vape product and liquid sellers in the UK. Every time I've used their website or called in store the help they give is well above most other consumer stores.
5

3 years ago

review by Glyn Dalton

Sold us a faulty unit which even though they've had it returned they still haven't refunded us for. Terrible after sales service, claiming the unit isn't faulty when it clearly is. A company to avoid!
1

3 years ago

review by L. Y.

#refund(1/5)

SCAM SCAM SCAM. Order never arrived, rang on Saturday at around 11am. Number was coming up as user busy, tried a couple more times and when the guy answered his first words were we’re shut didn’t you get the hint from the number being busy? Well no, if the number is busy that means someone’s talking on the phone in my experience which would show you are open. And if you’re shut why are you answering the phone. I’ve raised my case back through PayPal and won’t be using you again. It was obviously a scam by the prices.
1

3 years ago

review by George Cain

#price(1/5)

Buyers Beware. Purchased a vape (Smok m17) from this company which did not work, had a charging fault. Sent it back for testing as requested and am told that their technicians have tested the product and it is working fine so they are returning it back to me. Received back but same problem, not charging despite using 3 different chargers all of which work on a different m17 vape. Washington Vapes response ‘take the issue up with Smok as we have tested the product and it worked perfectly well for us’. So I am left with a faulty vape and a company who are washing their hands of the problem. Very poor customer service. Will not be using again.
1

3 years ago

review by Stephen

#customer service(1/5)

Selling out of date ejuices and their only response is "couldn't give a s**t because people still buy them". If you wish to risk your life vaping expired juice that's up to you but not me thank you.
1

3 years ago

review by V. T.

Terrible customer service Terrible customer service, ordered a device which turned out to be faulty and when I returned the item to request a refund I was made to feel it was my fault, had the device just over a week with the release button for the battery came out. I had said I would purchase another device but the staff were so rude they responded with we don’t want your business. I have been a loyal customer for a few years and just shows how people treat loyal customers that help them grown the business and recommending to my friends. Just goes to show how much care and attention they give to loyal customers that spend on average close to a £100 a month
1

3 years ago

review by Steve Sidhu

#refund(3/5) #customer service(3/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
3

by Smart.Reviews

Satisfied

Unsatisfied

Washington-vapes.co.uk Review

No description for this company.

Washington-vapes.co.uk Customer Service Contacts

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