Watsons Property Estate Agents Lettings Block Management Surveys

3.7 / 5

Watsons Property Estate Agents Lettings Block Management Surveys

watsons-property.co.uk
22 Reviews
3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3.6

Reviews

1.5

Social

5

Featured

4.5

Technical

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  • The site has mostly good reviews
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  • This website has existed for more than 3 years
  • Facebook account found but audience is small
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  • Business not mentioned on Wikipedia
  • Pinterest account not found
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Reviews Analysis

22

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vs

0

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0%

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Based on 113 reviews

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Watsons-property.co.uk Review

Watsons offer a variety of services from estate agents letting agents block and estate management chartered surveyors and building services

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Last update: Wed, Mar 9, 2022 3:48 AM

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Watsons-property.co.uk Reviews & Complaints (22)

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delivery

price

quality

customer service 3 /5

on-time

Absolutely first class having had previous poor experiences, with others I was amazed at how simple they made everything, my only slight negative was on one occasion I didn't receive the call back I asked for however very quickly rectified would not hesitate to recommend
5

3 years ago

review by Mr Gorman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I found Watson's helpful from beginning to end so I recommend their services.
5

3 years ago

review by W. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would have posted 5 stars but unfortunately they failed in there deadline. I requested a synopsis within hours with the full report to follow. Even after chasing them up they eventually sent it to me five days later. The report followed 3 days later.
Once received they were very helpful with follow up questions.
The report was useful and helpful.
4

3 years ago

review by O. K.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Watson’s completed the inspection as requested however they did not call me back when requested twice, very hard to get hold of and did not allow the open dialogue Ali was promised at the point of sale.
1

3 years ago

review by Mr Hardy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I would certainly recommend them to sell a property of mine should the need arise in the future
5

3 years ago

review by Mrs Humphreys

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is our fifth year using Warsins for a short term(6 month) lease. Each time they have been very efficient and have worked hard to secure suitable tenants.
5

3 years ago

review by Alan Pilgrim

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

From start to finish the service was impeccable
I sent the email out late at night and received a prompt response that night from Paul
After receiving other quotes , they weren’t the cheapest but definitely not the most expensive and with Paul able to fit me in quickly I went with Watson’s.
I received a call prior to the visit to let me know the time
And the professionalism during the visit and the timing for the report coming through was brilliant.
Will use these guys in the future
5

3 years ago

review by Mr Dunn

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Rude on the phone- booked a slot on the online chat for 9.30 - waited half an hour and then called the office to see where they where . An incredibly rude man on the phone told me that they never give a particular time slot as it depends on the schedule of their surveyer - I told home I had been told 9.30 , he told me that he had every confidence in his staff that they would ‘Never do that’ and it was a ‘from’ time ... actually this was not what I had been told and I did suggest there had been a miscommunication - he was abrupt and reiterated that he had every confidence with his staff... actually very rude, suggesting by the reiteration I was Wrong . Actually all I needed to know what when to expect them . An apology for the mix up would have made it better. Instead he just spoke down to me and made it out to be my issue ! As a working professional and paying £250 for the survey I needed to schedule in my own working day. Customer service skills on the phone were dire. He came across and snooty and arrogant. Would not use again, nor recommend based on the call . The surveyer was fine the low score is for the staff in the office .
2

3 years ago

review by H. Q.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I would instruct & recommend your surveyor
5

3 years ago

review by U. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Become much better over last six months, both accounts and management services
4

3 years ago

review by Mrs Lewis

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

We decided to use Watsons based on a previous good experience and although we rented our flat quickly the service from the local branch at Cromer was not great,except for Andrea and Jessica in Norwich. We had an appointment with Carolyn from the Cromer branch but this was changed to a later time and then cancelled completely as she was the only person in the office and was going away on holiday the next day.with a promise that someone from the office would come and take photos. The manager came out and was more interested in our ID and filling in his paperwork and did not comment on any aspect of renting,but this was because he was the manager who only did property sales. We were contacted several times by WH Brown who were really keen to come and see the flat but we wanted to stay loyal to Watsons who had been good some 4 years ago. When Jessica got the photos and details it was quickly put on rightmove and her communication and Andrea's before then was very professional. But overall disappointed with the local Cromer branch probably because Carolyn was on/about to take a holiday. It was also noticeable that there was not one photo of any property to let in the Watsons front window which made me think that Watsons were withdrawing from the lettings ,market.
1

3 years ago

review by Mr Mrs

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Well guys apart from a slow start and several hiccups we have had a very good experience with all at Watson's Sales Norwich.
We started off with Jack and then Sarah took over and she has been really good.
Watson's have kept us abreast at every step of the process and they took a lot of the stress from us.
Ian Also has been very good and i can really recommend this branch of Watson's .
5

3 years ago

review by Mr D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

5* service with Nick Eley and Kelly Moran coping with some very difficult situations for us.Will always recommend Watsons.
5

3 years ago

review by Mrs Brumby

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First point of call at the Norwich office excellent, Survey was carried out as promised on the agreed day and time.
It took five days for the report to come through via email, but it seemed reasonably thorough.
However, we visited the Property yesterday and found things he had missed, most importantly two radiators have blown and need replacement, this should have been spotted, not impressed!.
1

3 years ago

review by Mr Moden

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Our house sold very quickly, within 2 weeks! We decided to dress our house for sale. The photography was incredible and the service offered by the local office was good. We have already recommended them to our friends.
4

3 years ago

review by Mrs Powell

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Watsonjs was recommended by my daughter in law who was very pleased with the advice and service she received and I totaly agree with her.
I rang Watsons and asked for there advice which I also received via my email within a matter of minutes. I then told them what I would like and again was given feedback very quickly followed by an arranged survey. I was lucky enough to meet the surveyor on the day of the appointment and he informed me that he would ring me later in the day to update me, which he did.
In all my dealings with the staff they have been very polite and extremley helpful.
I would definitley recommend Watsons-Propertys Surveyors division in Norwich 100%.
Plus they informed me of a "Recommend a Friend scheme" that they were trialing and which was a bonus for my daughter in law that she did not know about.
Thank you
5

3 years ago

review by Mr Peter

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I felt that the buyers were well known to the agent and that they (the agent) made more contact with
our solicitor to ascertain how matters were progressing than was necessary.

Also the property was initially under valued and
this was adjusted at our request. The property sold within a week so I would suggest our assumption was correct.
2

3 years ago

review by C. K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Sarah and her team in Sheringham were 1st rate all the way through. Sarah kept us updated at all times and was proactive and professional but friendly as well. The perfect balance.
5

3 years ago

review by Mr Mrs

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

For last three years Watson's team in Holt have been very good at promoting our house for the six months let. The central rental team have been very attentive and provided good information to us and reliable responsive service to our tenants.
5

3 years ago

review by L. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

They communicated well long distance and helped me cope with some very difficult buyers, especially the one who dropped out at the very last minute.
4

3 years ago

review by N. E.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Watsons-property.co.uk Review

Watsons offer a variety of services from estate agents letting agents block and estate management chartered surveyors and building services

Watsons-property.co.uk Customer Service Contacts

No contact details for this company.

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