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Ordered a sapphire ATI 9500 video card from them. If some of you don't know you can mod this card into a 9700. It modded fine and I am very pleased with the card. Of cource they do not garantee that the card will mod but I was lucky.

I purchased a Sapphire RADEON 9800 ATLANTIS 128MB 128-bit DDR AGP8X TVO/DVI (OEM). It was in a retail box with a driver disk. The item appeared to be defective as it had a white reside around all the capacitors on the card. They told me this was normal and was probably flux. The card went out after 6 months. I got an RMA, packaged it in the original box as received with driver disk, and I paid to send it back. The resent the card saying it had tested fine. It was DOA! I called and got another RMA packaged it in the box as received with driver disk, and paid again to send it back. This time they said it was bad. They said they would make good on it. I received the card in a flimsy box with no driver disk. It is the same card with the white residue. I have a picture but nothing near the quality it was. I believe they sent me a refurbished card represented as a new card. They will not return my calls and have not returned my driver disk. Watch out for this merchant!

Ordered a Sapphire Radeon 9800 Pro, it was shipped next day and arrived in about a week. Unfortunately I manged to chip a resistor off the card during install. Contacted Allstar, and they RMA'd the card, no questions asked. Great customer service, will buy from them again.

Order 2 video cards 9600pro and 9700pro both sapphires. Both items shipped on time. Had to rma the 9700pro, and while they fixed the problem it took forever to get it back. RMA'd on 6/24 shipped it to them 3 days shipping. Got my replacement card 7/22, so I was out my card for almost a month. Good prices, bad service.

Update: Rma'd card is having the same problems, will update with what they do from here.

Update2: The RMA will be completed no later than 10/18/2004, now that is what I call fast service, NOT!

Ordered Sapphire 9500 on 11/15. Received order on 11/20. Good so far. Card ran OK for a couple of days.
On 11/22/2003 I started noticing slight corruption of graphics. Upon rebooting the display had become a big pattern of blocks So I filled out there RMA request form online, ( All RMA applications must be filed online, something to consider) and awaited a response. The next business day I received an email saying I had not given them the correct serial number from the card (there were 3 to choose from) so I re-sent every number listed on the card. Received the RMA number the next day 11/25/2003 and shipped it out that same day.
Forward to 12/4, haven't heard a word from them, so I checked the RMA status on their website;
The RMA was received on 12/1/2003 and was tested on 12/1/2003
The RMA is pending for parts allocation.
The RMA will be completed no later than 12/15/2003.
(Hopefully it won't be too much longer than a month after my order that I receive a working card.)
I called the RMA phone number they provided in an email hoping for a little clarification and got zero info/help from the cutomer service rep. This was my first & last dealing with this company as I am not at all satisfied with their service when it comes to returns. I actually came here before buying it and figured the relatively good rating was worth the gamble. It would seem that all the people giving good ratings have not had to return anything, as further reading of comments showed me the majority of the bad ratings are from people who had to return something. I regret not using newegg as I normally do. The few dollars less in price isn't worth it in the long run...

Bought a 9800NP vid card from them...shipped the next day and arrived well packaged...great service at a great price

I wanted one of the new Sapphire X800 GTO2's SO bad. Everybody seemed to be out of them BUT Allstarshop. I watched the prices for a week, and they seemed pretty stable around $250, so when AllStarshop offered the free shipping on the card I jumped.

Website was very easy to use, tracking was grand, they expedited my order so it was in the mail asap (although if I had to do it over again I would have paid a few extra bucks for a faster delivery service - waiting 5 days for the free ground service was painful).

Everything arrived perfectly and in working order. I LOVE my new X800 GTO2, especially now that it's modded.

Great seller I had a problem with a video card just a few days short of 1 year and they were great in giving me a RMA and I got a new replacement in about 2 weeks. They were very nice when I called then and were very helpful.

On July 31 I ordered almost $300 in fans, a powersupply, and a video card. After several days of the order not shipping, I recived a call saying they were out of one of the case fans I needed and would substitute a different one. Because of this the order did not ship until August 5. When I finally got the order, I found that the substitueded fan was the wrong size and could not be used. After installing everything else, I also found the graphics card was deffective. I boxed the card up and sent it back to allstarshop, on my dime. RMA status shows that when the RMA was recieved it was quickly tested and found defective, then I didn't hear a word form allstarshop. After a week went by with no word, I called up. I was told that the card had to be sent back to the manufacturer and they wouldn't have the card back for another 2 weeks. When I figure another week for ground shipping that would be 3 more weeks! By this time it was already August 27, almost a full month after I bought the card! I told the rep. I just wanted to have a refund. So after all of this inconvienience I was still charged a 15% restocking fee for somthing that shouldn't be restocked. All of this was given with little apology or caring. As of September 1st I have yet to see this refund in my bank account.

Shipping back to allstarshop $8.00
Restocking fee $24.90
Total lost from dealing with allstar shop $32.90

Be shure to factor that in when you look at their low prices.

Thanks Allstarshop.com!
One more (dis)satisfied customer.

Received what I ordered within 7 days of the order via FedEx Home delivery.

Painless shopping and item ordered was in-stock where many other merchants had it out-of-stock.

Would definitely shop here again!