aristaliving.com

Would be less if I could all talk no action ordered bed In may delivery was due yesterday got an email at 1750 the day before saying it would not be delivered on it’s due date have since been on the phone to customer Sevices they say they will get back to me And chase up the issue but they don’t shocking customer services once they get your money they don’t care about anything else I’m unsure we will ever receive our bed.

Have not even received my full bed as the delivery company lost it. Was told in an email I'd get some form of compensation. Eventually was offered 60% off my next purchase, I only need one bed and they only sell beds so this was not sensible, which one of their employees agreed with. Was then put through to complaints were a manager would eventually offer 10% back, this would be £26 as we had a voucher from a Youtuber for 50% off. I replied saying that this just doesn't compare to the previous offer, 60% off a bed would save hundreds potentially (if we gave them more money). The next day I receive an email saying my refund has been processed... for 5%. Which has to be the most petulant thing I have ever experienced from a company. I'd love to have spoken to someone on the phone and provided my number but it is all done through emails. I'd love to say the bed is good but it should have been here in June.

Where to start? We ordered our bed on the 20th of June and picked a delivery date (which wasn’t the earliest available at the time) of the 27th of JULY. All seemed well, our bed had 2 parts stating ‘ready to be picked’ (see pics). And the last item, the ‘side rails’ stated that they were ‘in production’. The problems started about a week ago. I received a random email saying that our delivery date had changed. But I hadn’t requested or asked for it to be. So I went on the website and changed it back to the 27th. A couple days went past and I get the same email. Stating a different delivery date. So I changed it once again. Fine. Again about 3 days ago we received another email, saying that it’s been changed once again. This time I was unable to change the delivery date back to the 27th. I had specifically booked this date as I was off work. I am a key worker so cannot get time off with the click of a finger, like some people. So I emailed customer service and was told the earliest I will receive my bed will be the 2nd of August. So I tried to change it to that on the website. But the website will not accept it and is now stating 7th (see pics). Frustrating. After back and forward emails, I am being told that a bed I ordered (MID JUNE), won’t arrive till MID AUGUST?! Due to COVID-19. I’m sorry but what a ridiculous excuse. I understand things are taking longer than usual but this is beyond a joke now. I also have just checked and now, the items that were ‘ready to be picked’ state that they are ‘in production’?! What is that all about? (See pics) We picked the date too because we are moving into a new property and do not have a bed to sleep in now! I feel betrayed, let down. I had heard good things about this company but will never use them again if this can’t be resolved and they sort their stuff out and deliver my bed by the planned date of 27th July. I have also just put the exact bed details into the system on their website and are now being told on there, that the earliest the bed can be delivered is the 3rd Aug?! So I have to wait for mine till the 7th, but someone ordering now can have it earlier? (See pics) WHAT IS GOING ON? Arista living you are making, what is already an extremely stressful time, 10x worse that I can ever imagine it getting!! DEFINITELY DO NOT RECOMMEND BUYING FROM HERE RIGHT NOW. You’ll be told false promises.

Do not order from this company. Lots of amazing reviews on instagram from bloggers who are clearly receiving the paid for orders from genuine customers. As like most people who have left reviews within the last few weeks, I have been messed around with delivery dates. I am 5 months pregnant and ordered an ottoman for storage so could also do without the stress! Impossible to get an answer from customer services regarding a delivery date, just told an email will be sent tonight however the response to every review is 'we have had technical problems with our emails' looking back at past reviews, they were using the same excuse back then too! I am more than understanding of the current situation which is why when I ordered my bed I didn't think waiting 8/10 weeks was an issue, however this is now an ongoing problem and I still have no idea when my order is coming - although a magic email will reveal all tonight apparently!! I am very reluctant to ask for a refund as god knows how long that will take... I'm sure a generic response about shipping time, automated email services or some other rubbish excuse will be posted in response to this review however it is not good enough!!!

Awful company!!! So after ordering my bed in April i now was told it was ready to be delivered after the date been changed 4x. I then got told it was going to be delivered friday, then nothing came. Again wednesday meant to be delivered nothing and finally today been told by the delivery company its gone back to Arista!! No attempted delivery and wasted days off work. I have now been blocked on instagram! Stay away! now fighting for a refund!!!!

I ordered a bed in July and after the delivery being delayed 3 times it was due to be delivered on 17th Sept. Not completely surprised when it didn't arrive! They have so say been chasing Tuffnells to find out where it is as they say it definitely left Arista on 16th Sept. Just received a text to say that is has been lost by Tuffnells....how do you lose a king size bed!!! Anyway, have told them to refund me.

Absolutely disgusting company. Ordered a bed in june. So far we have received ¼ of a bed. 1 out of 4 parcels. They've blamed everything from covid to weather. Now the carrier tufnell are to blame, even though I've spoke to them and they only ever had 1 parcel. Now there saying wait another month. I've been refused a refund as they say "it's not their policy to refund money". Just reported them to trading standards. Read other reviews. Lots have been told the same lies. PLEASE do not buy from these. Their beds are cheap for a reason. You never receive one.

Unfortunately Arista living have continuously delayed our delivery date over a number of months. We are still awaiting our delivery even though we ordered our bed in early June. Really dissatisfied and won’t shop here again. The customer service team are not willing to provide any compensation for the inconveniences that they continue to cause and are very unhelpful.

Really awful customer service, Avoid and go elsewhere. We ordered a bed 3 months ago, we worked our house renovations and removal of the old bed around the new bed arriving. Well, today was the delivery date.... We had an email from Arista Living on Friday to say our bed is on its way and would be delivered Monday and would get a timeslot on Monday morning. No timeslot, No delivery, No further contact from either Arista Living or the courier. Its now 6pm, still no delivery, no call back from any of our 6 phone calls to Arista Living today. They say it was collected Friday and is with the courier, the courier say they havent collected it and its not been scanned into the system. No one seems to know where our bed is so we are sleeping on the floor tonight. To say we are annoyed is an understatement, I will never use this company again and would recommend if you are reading this review you dont either!

Awful customer service. Still no bed after 4 nearly 5 months after ordering. I have been told 3 different dates by 3 different people today. This is our 7th delay. I've never dealt with a company thats treated there customers so bad before. They seem to give instagram accounts free beds to advertise but then don't supply there paying customers with theres! I'm so disappointed.

I would give 0 stars if I could. This company use MICRO INFLUENCERS to promote 50% off codes, making it seem like an amazing deal. It is not. I bought a Modern Contemporary deep filled padded headboard finished with soft curved corners Basic Bed in grey. Once putting the bed together, it was clear that there was something not quite right. With any tiny pressure or movement the bed creates a horrendous creaking noise that was waking us up in the middle of the night. Prior to contacting Arista we tried fixing the issue ourselves by taking the bed part, tightening, losening, WD40'd the screws and bolts, even to the point where we made sure that our floor was level. I contacted Arista at the end of December with attached videos asking for advice as to what we could/should do to fix this issue. The response I received was advice about a different bed (an ottoman) and the noise was because we had filled the base too full!? I replied asking for correct advice for the bed we ordered whereby their further response covered everything I had mentioned we had tried in my first email to sort the issue. Weeks passed and had not received any further communication to sort my issue, I asked for contact details of the owner (Darren Cohen) to escalate this issue. I contacted Darren on the 13th January, patiently explaining the issue with attached videos and he responded promptly asking for identification of where the noise was coming from and that they would replace the faulty parts. I identified that the noise was coming from the wood within the Headboard and the Footboard but could not confirm if it was other areas of the bed (uneven side panels) which was making the bed insecure and therefore creating noise in those areas. I also mentioned that I was keen to get this sorted ASAP as it was now 4 weeks since my first communications and due to the nature of the issue requested the option of a refund and for the bed to be collected. Darrens response was the following "For fair commercial reasons, we don’t enter into a contract whereby customers can assemble and use our product and then request we collect and fully refund. This is why we put in our terms and conditions our policy is replace any faulty parts" However, to this day NO REPLACEMENT PARTS have been shipped. The last response I received from Darren was on the 30th January whereby he claimed I have not told them what replacement parts I need which is causing the delay?! Also despite the dozens of Videos I sent to him, he was suggesting a VIDEO CALL to identify the issue!? My complaint has now been raised with Citizens Advice and Trading Standards whereby I will be taking any further action required. ARISTA LIVING should not be trading if they are not in a position to willingly fix any issues that occur with their products. For those interested in the issues with my bed, please take a look at my Instagram Highlights (@the_gosfordhouse)

It is impossible not to fall in love… It is impossible not to fall in love with Arista products. High quality design and material. Higly recommend

Recently ordered 3 beds. I was updated thoroughly throughout the process and 1 bed arrived almost 3 weeks early, which was brilliant. It was great to be able to fully customise the beds. They were well packaged, no problem to build and look great. Fantastic quality. Couldn’t be happier and would certainly use Arista Living again/recommend to everyone!

I bought a bed from this company, after a few of months all sides of the bed started creaking and the frame broke on one side. I contacted them on the phone on many occasions but no-one helped me and told me to send an email. I sent many emails back and forth to the owner of the company, Darren, and included videos and photos of the problem which they requested, and finally they replied saying it isn't part of the warranty, but they will provide me with a replacement of one of the damaged sides. After 3 months of emails back and forth, they had just stopped replying to me and no part was received. The beds on the website are always "half price" with a code, at all times. The beds are cheap quality and there is no warranty what-so-ever. There is no customer service and I don't believe the positive reviews are genuine. Just pay a bit more and get a decent bed otherwise you will have to replace it in a couple of months! Do not bother contacting them, they wont keep their promises and waste your time.

I honestly believe that Arista Living is a scam, I have called this company on a multitude of occasions in the past two months and have never spoken to a member of customer service, only the admin team, who can only pass my complaint on. Apparently this company do not have the ability to forward calls on to different departments or have extensions to different departments. I have been waiting two months for some information as to why my bed hasn’t arrived or is delayed. Witholding my money and witholding goods, DEFINITELY A SCAM. Do not purcashe from this company for any reason!

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