Aussie Moving And Storage

This company has caused me an immense amount of stress over the past few weeks, they are scammers who rip you off. Initially when getting a quote, they are amazing, they send you a calculator to see how many m3 you will need (this calculator is completely inaccurate on purpose so that they can change you $150 per extra m3, unfortunately you only find out about this on collection). They are so terribly unorganised that they cannot tell you what time the delivery will take place so you might be waiting the entire day like me for them to arrive. They are very quick to take your money but when it comes to customer service/getting back to you/logistical issues, they are terrible. The driver arrives and takes a quick look at your goods and then "thumb sucks/guesses" how many m3 you are over with no proof, they do not arrive with an inventory list to sign, so it is your word against theirs, if you do not pay the "apparent m3 you are over" they will not deliver your goods, so you are caught and helpless. You not receive an official invoice for your payment, you receive a word document with 1 sentence written with the amount that is paid (this has made me wonder if this is being declared to the ATO) This whole experience has been a nightmare and so stressful. They also delivered 3 days late because the truck broke down, it seems that they risk safety in order to make money. I feel sorry for the people working there, management/owners are running a very dodgy business. Don't let them scam you like they have caught many others!
I am disgusted that a company like this exists in Australia!

Quote 23 cubic metres arrived in a 15cubic metre truck half filled.
Moving at 2am arrives 6 hours late
Lost items
Threatened to impound goods in storage.
Doubled the rate after

Husband requested some prices to move our three bedroom rented house from Brisbane to North QLD, this company came in pretty cheap, but because of the bad reviews, we decided not to use them. However, the lady in the office rang my husband and insisted that the reviews were not correct and that they had had a few disgruntled customers (in hindsight I can see why!) and that they would be the perfect solution. My husband paid the deposit (apparently non-refundable, but we will see about that) Moving day arrived, and I was told to expect the movers after lunch, with a text/phone call two hours previously. I had taken the day off work and was waiting for them to arrive from 11am. By 3pm I had not heard anything, and by re-reading the reviews I started to get a bad feeling (comment of arriving at 9pm at night looked like being a reality) I had in the meantime got hold of another Furniture Removal company, who asked me what sort of furniture I had, made me list what was in each of the bedrooms, living rooms, dining rooms etc, just as a back up. By this time, hubby had made a phone call and I was told to expect them after 5pm (not very happy at this stage) At 5pm, there was still no truck, we decided to go with another company. Hubby rang Aussie Moving to cancel the truck - he tried eight times! Could not leave a message as the mail box was full (great business there!) as soon as he sent the text to cancel the job, he got about three phone calls, advising that the truck was 15 minutes away.
Do not use this company, they have a two hour time limit to load the truck, plus a designated space limit, which if you go over, they will charge you (for the space and the time!), there is no way two blokes can load a houseful in two hours, just a money making scheme.
Thankfully, we made the decision not to use them, it may have cost us our deposit, but at least we know our stuff will arrive on time, and with no additional charges.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.