ckb.wa.gov.au

My third year in Kal using Oasis gym.

Service?
At reception, customer service is regularly dysfunctional. The 10 or so girls on shifts there know their job, 3/4 of them just can't do it and demonstrate a poor attitude to customer service. They've developed a culture of bad habits. Here are a few examples I've personally experienced - girls answering the phone in the middle of serving customers, answering the phone before serving waiting customers, two girls chatting in the reception counter office, only one at the counter to serve a waiting queue. People arriving/waiting in queue, two reception girls discussing their retail section, a lone third girl serves waiting customers. Serving customers out of the order of their arrival. Poor product/facility/schedule knowledge. Far too often the customer is left to feel they are disturbing something else the girl(s) would rather be doing.

In the gym.
I work out one to one and a half hours. It is rare for the gym attendant not have their face glued to the desk computer screen for that entire time. They show no interest in getting to know the gym users, or their practices or behaviour. The music cd rotation? Too loud, and the same cd over and over, months on end. Properly monitoring that each user has brought their own towel? Doesn't happen. Monitoring that users know how to properly and safely use equipment? Doesn't happen. They may as well not be there.

The pool?
The dozen times I've swam in it - clumps of hair, bandaids, hair bands in the swimmers lanes, while pool staff stand chatting or wandering doing the minimum of monitoring. Swim two days in a row and there's a good chance you'll get an interesting bug. I did.

Funny, but I don't blame the staff. Staff are only as good as the culture that management creates for them. Oasis staff problems and habits are entrenched. The current manager is well past his use by date.
Good range of facilities
Woeful customer service/ work culture/ attention to the job.

I have been a regular user of the gym, pool & sauna for more than 2 years and only have 1 whinge.....The sauna heating element took waaaaay to long to be repaired, this was about a year ago now and yep I'm still not over it haha.
All the way from the street appeal to the excelent friendly staff, moderen facilities and hell, even the other patrons are friendly.
Do yourself a favor & don't judge Kalgoorlie without visiting this place......enjoy
Motivating posative staff who always say hello and can be bothered with the members and users alike.
Did I mention the sauna heating element grrrr. Not much to say here, it's a great place to hang out.

We found that this business has an active Facebook page with 12588 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.