clickenergyni.com

4 / 5

clickenergyni.com

clickenergyni.com
30 Reviews
4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

Trust Score

2.8

Reviews

5

Social

5

Featured

4.5

Technical

Is clickenergyni.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

30

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Trust score (4.4/5)

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Choose Energy chooseenergy.com
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Trust score (4.4/5)

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Trust score (4.3/5)

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Trust score (4.2/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Based on 50 reviews

Smart.Reviews

4

30 reviews

Trustpilot

1.7

20 reviews

Clickenergyni.com Review

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Last update: Wed, Mar 9, 2022 9:11 AM

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Clickenergyni.com Reviews & Complaints (30)

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price 3.2 /5

customer service 4.3 /5

Just switched from previous supplier when a notification arrives telling me of a price increase. Now more expensive than my previous supplier. Very, very sneaky so will be changing back today. Not happy at all.
1

3 years ago

review by Jim

#price(1/5)

Click used to be the better, cheapest option, but now with price hikes are definitely not. I've been with Click for some years, going to leave now. To 'happy customer' below saying people are unjustly complaining. What you are advocating is for us to drag others into an expensive company and cost them extra when there's better options on the market. Bit selfish imho, but agreed, it would help mitigate the price hikes....OR you could just switch to a cheaper company and recommend that to folks and help them save more money too.
1

3 years ago

review by Price Hikes

#price(1/5)

Awful! Says you're meant to save money, it's been costing me more money than any other electric company I've been with and with 2 children to provide for its leaving me with nothing because my meter is eating my money, awful electric company would not recommend them to anyone
1

3 years ago

review by J. T.

I see there's a few negative responses as you cant please everybody all the time. There is always some moaners in every review. Perhaps some people complain when its not about the company and their own use of the system. In terms of customer service I find it excellent. Good web page. easy to understand. Tell your friends and get a £20 sign up fee for each customer. If you told a friend about a good restaurant the owner wouldn't pay you for a referral. Only 5 referrals and you've saved £100 which will reduce your bill every month. the 11.14 daily charge = £3.50per month is counteracted in the £15 discount on joining and then referrals will make your electricity cheaper again. The charity is a suggested donation. click on zero if you don't want to donate. Its not compulsory. Give this company a chance and as someone said get off your bum and use your head.
5

3 years ago

review by Happy customer

#customer service(5/5)

We changed to Click 18 months ago, and pay by monthly DD. Click has adjusted our monthly plan a couple of times to help budgeting throughout the year. We had a billing query that was quickly answered (our mistake).
5

4 years ago

review by Andy Baird

i live on dungiven rd derry.your salesman tried selling my family click energy with 50 quid free electricity,we said wed think about it.2 weeks later one of your salespeople rang up,we declined and said thank you.our question is why have you rang our no,another 40 times in the last ten days,we have 2 autistic children here and find it so hard to get 5 minutes peace,im sure you don't know our problems and I'm also sure you don't care,either way you wouldn't be ringing a private no,40 times.there has to be some way I can inform the public of your bully boy taktiks.dont you agree.leave us alone please.
2

4 years ago

review by Deleted User

The same thing happens every time I try to make a payment, it takes about 15 minutes before I finally arrive at the "meter reading box."
1

4 years ago

review by William Dunn

Issue with the online website not displaying top up code but Megan was able to sort it all within 60 seconds. Fantastic service!
5

4 years ago

review by Jason W.

Only joined a few weeks ago but price has already risen from 15.49 to 16.99 in 1 week of moving. I'm in process of moving back to my old supplier who is much cheaper but click have left me in a position where I can't top up with them and other provider isn't ready to complete the move so I'm left without electricity. Wouldn't recommend to anyone
2

4 years ago

review by Donna V.

#price(3/5)

They were one of the best value companies for a few years until recently when they have lost their way. I received an email from them regarding price increases planned for October. They have sneaked in an additional standing charge on top of the standard tariff increase. Now they expect you to pay £40+ a year for literally nothing at all on top of electric that you use which also increased in price. Another thing I disliked is the default charity £1 amount pre-selected when buying top-ups online. Donating to an external charity should always default to £0 and if people want to change that it's up to them. It's annoying to have wasted money by overlooking a default setting that was very presumptuous of them in the first place. Buying electric should not result in consumers making accidental charity donations when all they wanted was electric.
1

4 years ago

review by Kenneth I.

#price(3/5)

Ive used it the past year and it always delivers. Does what it says on the tin.
5

4 years ago

review by Knightlander J.

Can't top up online....tried from midnight to 1.30am..displays wrong kpn number entered...20 correct entries it still displays this. So frustrating...Plus they guilt trick you by automatically giving a £1 out of a £5 top up to their chosen charity! Also the swipe card doesn't swipe at paypoint ..embarrassing with a queue. I have an early flight in the morning leaving my apartment with no electric for the weekend.
2

4 years ago

review by Paul Jordan

Started off great, nice and cheap, costing about £55 per month. However fastfoward by not even a year and it’s costing nearly £80! My appliances have not changed and I am using them the same amount - not impressed. Will be waiting for my final £15 free credit then I’ll be changing supplier.
2

4 years ago

review by Terry D.

Brilliant customer service and love love love saving a fortune with Clickbacks - I get discount off shopping in the high street and I do my grocery shop in Tesco and am saving money week in week out! I know the price has gone up recently but all the electricity suppliers have increased their prices or announced they will be increasing their prices- I am very happy with the service they have given. Top class company A++++++++++++
5

4 years ago

review by Sabrina M.

#price(5/5) #customer service(5/5)

I have been with click energy for a long time and was told they one of their advisors that I needed to cut my monthly direct debit down as I was paying too much so the electric was just going to be going up in price I advised him that I had received a letter of but after I said to leave the money the way it is or increase it he actually got it down below what was covering my bill then out of the blue they sent me a bill which was well over and above what I was estimated for. So I got in touch with them I spoke to one of the managers and was told that this would be investigated and someone more senior would come back to me but this never happened so I tried the phone a couple of times and with covid-19 you were put in the queue I wait it then I get cut off so I finally get through today after receiving another bill of over £200 on top of my direct debits so I get through to another manager today or who I was told was a manager and he had said basically pay an extra £20 per month to pay off what's owed now if they had enough cut it down and left it as it is he was able to tell me that I would still be in credit instead of in negative equity. I certainly would not recommend this company to anyone their customer services is diabolical now where at the very start when they come in here they were very very good very well trained towards customer services and advising people correctly but because this advisor who no longer works for the company and was sacked because of his is lack of knowledge it has left me and quite a few other customers out of pocket.
1

4 years ago

review by David Stitt

#price(3/5) #customer service(3/5)

I received £100 0ver the first year
5

4 years ago

review by Margaret K.

3 or 4 times now,in as many months when I have bought a top-up the keypad code has failed to work. When I contact click energy they have said that the top-up, energy,never( get a clear answer) has went to some other address. duh!! What am I supposed to do?? Still waiting on someone to call me back, will have no electric shortly. Top-up was bought with my money using top-up card they gave me and they tell me they don't understand why it has happened. Not my problem click!! You sort it out and supply me with the electric I paid for. Worst energy company I have had the misfortune to deal with.
1

4 years ago

review by Deleted User

Love click energy, cheapest electricity in northern Ireland, and so easy to top up online especially as you can top up as little as £5
5

4 years ago

review by Deleted User

I had a few energy suppliers before & I was sick of getting ripped of one month I could use the same Electric & I always put the same amount in every month but it just didn’t seem to last & then I’d get the same letter to say prices where going up even though I’d already noticed a difference! & then click energy came & the gentleman was so nice he explained everything told me that no way would the electric do what it had been doing before & also that I would get so much extra every so often if I stayed a customer so I changed & I am so glad I did I put the same amount in every month & I know what I use is the same & my electric always last not like before I’ve also had people canvassing for others at my door but I will not change over & honestly they don’t like it but once you know you can actually trust someone why would you leave them thank you click energy for being honest & also having a top up as it’s not easy being disabled & not being able to get out as often to the shops so topping up online is a life saver yous are the best
5

4 years ago

review by Louise Gibbons

#price(5/5)

Receive a price increase letter from my current supplier the other day. Made enquiries over the phone today about switching to Click Energy and if I would be better off. Spoke to Mark. He was extremely helpful, friendly and polite and answered all my questions clearly, went above and beyond. Excellent customer service and was not pushy in trying to get me to switch immediately.
5

4 years ago

review by Susan K.

#price(5/5) #customer service(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Clickenergyni.com Review

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