Clickstay

4.4 / 5

Clickstay

4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

4.1

Reviews

4.5

Social

5

Featured

4.5

Technical

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  • The site has mostly good reviews
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  • This website has existed for more than 3 years
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

244

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 290 reviews

Smart.Reviews

4.4

244 reviews

Knoji

3.5

3 reviews

Trustpilot

4.1

43 reviews

Clickstay.com Review

Book villa holidays with Clickstay choose from over 90000 villas apartments and holiday rentals and book direct with the owner Create your perfect family holiday with peace of mind via our secure payment system

Clickstay.com Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:37 AM

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Clickstay.com Reviews & Complaints (244)

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delivery

price 4.4 /5

quality

customer service 4.6 /5

on-time

The service we received from Clickstay was fantastic when we had to move from our first Umbria villa due to problems with the villa. Within 30 minutes of phoning them to confirm our problem, they found an alternative villa, agreed with the owners that we could arrive by 11am the following day. So impressive when you consider we contacted them at 5pm on a Monday evening from Italy. Truly great customer service.
5

3 years ago

review by S. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First owner sold the house, very quick to inform me and organise another property
5

3 years ago

review by F. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Everything went smoothly and the response was within one day of my request.
5

3 years ago

review by U. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Although the option to pay off the balance each week or month would of been useful.
5

3 years ago

review by Q. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This will be my second booking in two years and up to now it has been a fantastic service from start to finish.
5

3 years ago

review by R. P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used villerrenters many times and after the name change clickstay the servce is 5 star . Neaver had any problems with bookings .
5

3 years ago

review by Thomas N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Since it was my first time there was an offer of reduction for£25 and when I booked it there was no mention of how to claim this. Only when I phoned, you are supposed to get a number BEFORE you book it. Better explanation would help. I now need to claim the offer before I book it again.
1

3 years ago

review by S. M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I made contact with Mr King as I did not receive the full 10% discount he promised, I paid£792.25 including £30 non refundable deposit. He replied saying he would send a breakdown which I have never received.
I did not receive a welcome pack in the villa on arrival.
The villa was quoted as being luxurious in the write up, on entering it was musty, damp and extremely tired. The curtains were mouldy and Only one fridge was working in the kitchen. The kitchen was extremely drab and not a room we wanted to spend any time in so we ate out. .
View and balcony good but garden very untidy and paths uneven.
Certainly very disappointing.
I would like to hear your comments on the above.
Regards,

Anne Baker
2

3 years ago

review by T. F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This was very much a last minute 'impulse' booking for a quick 'getaway' break in Spain.
Everything was handled smoothly and efficiently and worked out perfectly.
We would not hesitate to use again and to recommend to others.
5

3 years ago

review by N. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is my 3 year using this site. Quick and easy to use, owners always willing to organise transfers and anything else that you require for the perfect holiday.
5

3 years ago

review by Anna Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The chalet I choose was a wonderful home and the owner was an excellent host. But I though damage deposit was being returned by the owner. Now, I have to spend more reading through your T's and C's to find out how to get it back??
4

3 years ago

review by Humberto Gama

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Lovely clean, well equipped Villa, lovely location, 5 minute walk to beach, Nick & his family looked after us very well, thank you :D would definitely go back !
5

3 years ago

review by M. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Used you in December and going back September,great service,very pleased,despite not getting my £15 breakage deposit back,didn't really matter
5

3 years ago

review by O. X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I started booking at this website years ago, It is safe & easy to book .
5

3 years ago

review by Laila Abdullah

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

For some reason the system charged us for 3 people for water and utilities - although only 2 were staying and we couldn't correct it. As it amounted to £7 we just let it go. But not good - everything else - great
4

3 years ago

review by D. L.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

So far so good,booked our holiday villa in Florida but have yet to go as it is still February and not going until May. So will leave another feedback when we return.
4

3 years ago

review by I. D.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Booked with Clickstay in 2016 and all went well, booked again this year 2017
Booking is easy and helpful staff over the phone, payment is straight forward
5

3 years ago

review by I. U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

used these guys for a few years now..always feel safe and secure..great service
5

3 years ago

review by Patrick Collins

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

discusting owner attitude, cancelled my booking after confirming it with the excuse it is not available, and it is still there for those days on site- t\\felt too cheap in the end, why not make an extra buck
i think you should control who advertises their property with you
1

3 years ago

review by C. Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have got no comments from the owner. She have not answered my questions at all, I haven't property address.
Villarentes.com worked fine.
1

3 years ago

review by X. T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Clickstay.com Review

Book villa holidays with Clickstay choose from over 90000 villas apartments and holiday rentals and book direct with the owner Create your perfect family holiday with peace of mind via our secure payment system

Clickstay.com Customer Service Contacts

No contact details for this company.

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