Holiday Cottages in Wales

4.4 / 5

Holiday Cottages in Wales

4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

4.5

Reviews

3

Social

5

Featured

5

Technical

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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

139

reviews

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0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 1212 reviews

Smart.Reviews

4.4

139 reviews

Mamma

5

1063 reviews

Trustpilot

2.9

10 reviews

Coastalcottages.co.uk Review

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales Our beautiful holiday cottages are situated in Pembrokeshire a location renowned for scenic views stunning coastlines and plenty of things to see and do

Coastalcottages.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:37 AM

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Coastalcottages.co.uk Reviews & Complaints (139)

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delivery

price 3.3 /5

quality 5 /5

customer service 4.3 /5

on-time

Coastal cottages listened to our concerns after we complained about aspects of the original cottage we booked and were able to move us to another cottage on the 2nd night of our holiday.
4

3 years ago

review by Wendy Evesdickins

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Having visited the property twice previously and been very impressed, I then contacted Coastal Cottages and spoke with two different ladies, both of whom were incredibly helpful and professional. A pleasure to deal with and would most certainly recommend Coastal Cottages.
5

3 years ago

review by Mfb X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been using Coastal Cottages for over 20 years and have always found them very polite and helpful especially if there has been a problem.
5

3 years ago

review by X. C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had to change the date of my holiday due to an unplanned operation in hospital, although the dates were changed fairly easy because the cottage was vacant I was expecting to pay a small fee £25 or so, but was told £60 was the charge for admin? A little disappointed I must say.
4

3 years ago

review by Stanley Jaggs

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

After a three hour journey arriving at Mathry we were beyond upset at the cottage.
Hairs in the toilet. Unswept floors. Carpets unhoovered. Dog hairs in the bed.
We had 1 1/2 hours of curt replies, passive aggression, having to ring them when they said they would ring us, this from staff who were under the impression we should be grateful they were dealing with our problem 15 minutes after the office closed we were offered Bryn Melin in Abercastle.
It was so clean, warm and inviting.
Note to staff. The customer is always right. Be polite to customers when they ring with a problem.
Their custom pays your wages.
Courtesy and politeness is paramount in the hospitality sector.
No apology for the poor service. Sarcastic email reply saying they were glad we found a property that meet our needs? What? That it was CLEAN?
1

3 years ago

review by O. F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I spoke to Emily on the phone and she was delightful. Nothing further to add.
5

3 years ago

review by W. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been using Coastal Cottages for many years,
Their service never falters, up to our most recent booking ,
Dan y Garn was such a beautiful place to be ,
With the scenery, which was everywhere you looked, inside Dan Y garn.
We managed a few coastal path walks which were wonderful,
Just one small thing , the shower in the bathroom could do with a non slippery mat. Regards Mrs Ruth Harvey and family,
5

3 years ago

review by Ruth Harvey

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Booked a cottage for next summer about 4 days ago. I did this over the phone as I wanted some local information. The person I spoke to was pleasant and very knowledgeable and was able to answer all my questions. Apparently my documents will be posted to me but nothing has arrived yet .....assuming they arrive shortly it will have been very good service.
5

3 years ago

review by Eileen Payne

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Fantastic helpful really great cottage and location and easy stress free transaction really enjoyed are stay at driftwood met the owners lovely people hope to return in the summer for longer stay many thanks to all at coastal cottages Doug and lubova Hedley
5

3 years ago

review by Doug Hedley

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have stayed in your wonderful cottages several times over the past years. As always, good website with clear information. The discount voucher was also very welcome
5

3 years ago

review by L. Cartier

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had a prompt relpy to my e mail from Ruby and was very accommodating in provisionally booking a property until the following evening when i was able to confirm and pay :) When on the phone to confirm and pay the service again was very pleasant :)
5

3 years ago

review by Y. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

this is the 2nd year that we have booked through coastal cottages for the same cottage. would prefer to book online but because we want to book a short week the booking has to be by phone. quick reply from the cottage owner about the short let and booking taken efficiently
4

3 years ago

review by Linda Marvin

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Easy helpful telephone experience
Quick reply as booking had to be checked with owner
Written copy arrived within days
5

3 years ago

review by Shirley Clark

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used Coastal Cottages for a couple of years now and have always been very satisfied with their service. I find them efficient yet friendly.
5

3 years ago

review by Mary Irving

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Last minute decision to go away to Pembrokeshire, coastal cottages friendly knowledgeable staff advised us on a very suitable cottage and area to stay.
5

3 years ago

review by Jayne Cartmale

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

young lady was very helpful, altho new she went out of her wzy to answercall my questions, She was very polite and spent time listening to me and some of my experiences. Will definately book with you again if you have a cottage suitable for our need.
5

3 years ago

review by Eileen Hodgson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Really helpful on the phone with booking 2 properties now. Clearly explain everything andn locations have been great for our young family
5

3 years ago

review by W. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Cottage all booked within 30 mins of making contact via the online messenger service. Very efficient service and friendly also.
5

3 years ago

review by O. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been using them for years and will continue to do so
5

3 years ago

review by Tony Scanlon

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Booked last minute for a mini break over the New Year following a family bereavement. Staff had to check with owner that a mini break was available and got back to me really quickly. The only reason I didn’t give 5 stars was that I had included a dog on the search and when confirmation of the holiday was sent there was no pet which meant I had to contact Coastal Cottages and pay an additional cost.
4

3 years ago

review by T. W.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Coastalcottages.co.uk Review

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales Our beautiful holiday cottages are situated in Pembrokeshire a location renowned for scenic views stunning coastlines and plenty of things to see and do

Coastalcottages.co.uk Customer Service Contacts

No contact details for this company.

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