Adventure Holidays Tailor Made Trips Discover the World

4.8 / 5

Adventure Holidays Tailor Made Trips Discover the World

4.8 Great
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4.8 / 5

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Discover-the-world.com Review

One of the UK039s leading independent holiday companies for over 35 years we create tailor made trips from self drives small group tours northern lights

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Last update: Fri, Feb 9, 2024 3:58 PM

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Discover-the-world.com Reviews & Complaints (30)

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delivery

price 5 /5

quality 5 /5

customer service

on-time

Aggie was very helpful and knowledgeable of what Iceland, as a holiday destination, had to offer.
5

3 years ago

review by V. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I took my 7 yr old grandson to the ice hotel and along with my renal diet every one from booking to the reps were fantastic. Helpful, friendly and Maddy our rep was exceptional. A big thank you from us for all you did
5

3 years ago

review by Miss Neale

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The entire 16 day experience in Iceland was outstanding and much understated by Discover thr World.
All arrangements were flawless.
Their ‘man’ in Iceland (Gummi) was an amazing ambassador for his country and DtheW.
His vehicle a seriously modified Mercedes went everywhere in comfort and total security..
We visited waterfalls, lava fields, glaciers completely off the map.
The hotels were operated by families and their attention was exemplary.
Maybe too much lamb! Don’t mention the cost of alcohol.
5

3 years ago

review by B. T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent advice and knowledge of Alaska and Yukon for our cruise and road trip. Itinerary was well thought out and local partner was super efficient
5

3 years ago

review by Mr Pemberton

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very good service, unperturbed by being asked to arrange a holiday at 48 hours notice.
5

3 years ago

review by O. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

You would have got a very poor
Reason the original staff who was supposed to be dealing with my booking did a really bad job
To the extent I was about to cancel the entire booking/holiday
However his colleagues stepped in and did an excellent job
As an independent person using your company for the first time you need to ensure that they feel safe and reassured by the service you provide, this was not the case at the beginning
So to his colleagues many thanks
4

4 years ago

review by Mrs Lee

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Overall the hotels and motels we stayed in were of a good standard though some were fairly basic though clean.Issues worth noting are:
On arrival at Sydney we got to the hotel at 7.00 a.m and weren't allowed to book in until 2.00 p.m. so we had to walk around for 7 hours straight off the plane.
Poor service and staff attitude at the motel in Huskisson Bay- would not recommend.
Yanakie was a lovely setting but it's very remote with no local facilities so people need to know in advance about stocking up on supplies.
The Kangaroo Island trip was excellent but let people know beforehand that you don't get back to the hotel until very late in the evening.
Halls Gap - lovely setting but accommodation very basic.
4

4 years ago

review by H. L.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I don’t give 5 stars....ever, really. But everything was good.
The iPad, preloaded with itinerary and maps was a huge hit, the hotels were excellent (obviously Husafell is a higher grade than Frost and Fire but the food in F&F was extraordinary).
The courtesy call about the incoming storm on our final morning was impeccable service.
And we got to see the Lights, which was pure luck but....amazing.
5

4 years ago

review by Mr Barrow

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is the third time we have been to Iceland with Discover the World and each time we have found that the knowledge and attention to detail along with the professional approach in all areas.
5

4 years ago

review by Mr Frearson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This was our second trip with DTW, having previously had a bespoke trip to Canada.
This trip to Alaska was also tailor-made, and our contact (Jo Cooper) made excellent suggestions around our basic plan.
The information and support were excellent, and the local support in Anchorage was also excellent.
5

4 years ago

review by Mr Kershaw

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Booking our July trip to Iceland was easy, and Aggie and her colleagues were very helpful. There were no problems with the services we received, which were flights (Saga Class), accommodation (rooms in the Grand Hotel, Reykjavík) and car hire. I would be happy to recommend DtW on the basis of service both from themselves and from their providers in Iceland - I wouldn't know about value for money because I am a repeat customer and it would take a disaster to prevent me from using them again.
5

4 years ago

review by Mr Smith

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Second time I have used this company and once again they were fantastic from start to finish
5

4 years ago

review by Miss Luker

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Everything was amazing especially the tour guide Alexia. She really had everyone's best interests at heart. Even though we were very sad no to see any Orca , she made the trip memorable.
5

4 years ago

review by Mrs Gabb

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We booked a 13 day trip to Patagonia (Chile and Argentina) with DTW for February 2019. The first half was at an all inclusive hotel in Torres Del Paine and the second half was self-driving in Argentina. The trip was fabulous and spectacular from start to finish. At our request DTW arranged the hotels, driver pick-ups and transfers as well as the rental car. Everything went off as scheduled on time and without any delays. It was like clock work. DTW accounted for every detail and we barely had to think about anything other than where and what to eat, where to hike and how to maximize our time in South America. We customized the trip as we had specific hotels that we wished to stay at and DTW not only accommodated our requests, but they made all of the arrangements and reservations for us. We are now looking ahead into booking another trip with DTW. I recommend them without reservation.
5

4 years ago

review by Mr Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Considering the circumstances (Finland closing its borders on 18th March), I got notified of a flight change, and was still able to complete my holiday.
I would recommend Discover the World, have used them several times, and will continue to do so.
5

4 years ago

review by S. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

From our first contact with Discover the World, we felt that we had a professional partner to plan our holiday in Finnish Lapland. Lameez helped us to pick the most suitable lodge and set of activities, and it was no problem for her to arrange our flights from Israel and an extra couple of nights in Helsinki.
The Nangu Wilderness Hotel is ideal for couples and small groups of adults who want a quieter experience. The staff at the hotel are all willing to help with any question. The activity leaders/guides are all experienced and very knowledgable about the area.
Our deluxe log cabin room was spacious but cozy and spotlessly clean. The central lodge building is comfortable and a meeting point for all the guests. The food was really top quality, combining local specialities with more standard fare.
We loved it!
5

4 years ago

review by Mr Shotts

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I booked the Antarctica Classic cruise with Discover the World. The price was very good and the booking process exceptionally straight forward.It was a fantastic trip. Yes. I would certainly reccomend Discover the World.
5

4 years ago

review by Rodney Wareing

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I only used Discover the World for flights to and from Kiruna and one night in the Ice Hotel, because you couldn’t manage the dates I needed for the Husky Running. However the little that DoW was involved with was perfect from the conversations on the telephone before booking , to the trip itself, everybody with whom I dealt was professional, efficient and pleasant. Can’t ask for more than that.
5

4 years ago

review by Mr Blake

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First rate, first class service. I was particularly impressed when the weather closed in on us in Iceland and DTW phoned from the UK to reassure us that alternative accommodation would be found if required.
5

4 years ago

review by Chris Isles

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I can’t fault our experience with booking our tailor made trip round Australia with Discover the World. The advice and tips were great, emails had quick responses and everyone was very friendly and helpful making planning such a big trip effortless.
5

4 years ago

review by Ms Sanderson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Discover-the-world.com Review

One of the UK039s leading independent holiday companies for over 35 years we create tailor made trips from self drives small group tours northern lights

Discover-the-world.com Customer Service Contacts

No contact details for this company.

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