Vinyl Shutters Exterior Shutters Wood Shutters Exterior Solutions

I ordered in July of 2017 over $3800 for primed and painted Bahamas shutters for my house to replace what I had on my house for the last 15 years.

The shutters were delivered at the end of Sept and the paint job was thin with exposed wood showing, the materials were cheap and loose, the dimensions and construction were not as ordered.

I contacted customer service via phone and email and received the run around like I had never seen.

I disputed the purchase with Costco Visa and was informed today there is nothing that they can do to right this wrong.

Exteriorsolutions.com owner lied to Costco Visa saying they offered to take the shutters back and pay for the return shipping but that I never returned them.

These POS shutters are in my garage taking up space along with the boxes they came in and the pallet is burning a hold in my side lawn that is pissing off my landscaper and my HOA.

I took the time and care to return these POS shutters to receive a refund.

Owner never offered to take them back. Send the truck and take these POS shutters, they are taking up room in my garage.

Worst experience I have ever encountered with any business. Also I am not very happy with Costco Visa getting absolutely nothing done to satisfy this claim.

Order Placed 08/02/2017

Order Number
235055

Order Total
$3,850.32

1- the paint job was not even completed. I ordered exterior shutters and I see exposed wood where every slats meet every siles. Also the wood grain is bleeding thru the very thin coating of paint that was barely applied.

2- a few of the slats I saw on the only shutter I opened completely show the slats splintering not from damage of shipment but from lower grade wood then expected.

3- the wood used in constructing the frame is very thin and I had to refer to site to see what was the described on the website. Funny but the depth of the wood was never listed. So the dimension of 3 inch top rail and 2 1/8 in siles but no depth listed is deceitful. The dimension of the of the rail and siles in ONE inch for an exterior bahama shutter that is attached across the top and two points at the lower corners???? Really??? Dimensions on the top rail and siles is less then described on the website.

4- site says for shutters greater then 60 inches wide there will be a center rail of 3 inches. The only shutter I opened is over 70 inches and there is no center rail with only one inch thick wood to keep is all together.

5- this $3850 order was made August 2 and I received it Oct 5.. Never receiving an email confirmation of the order or a sorry for the delay in shipment email.




Where is the quality control:

in the paint dept thin spraying n bare wood,

in the framing dept missing center rails,

in the purchasing dept and assembly dept by using inferior wood grade that is splintered,

in the website design the purposely skips the one inch dimension on the wood used in framing an exterior bahama shutter?

As a general contractor, I was very impressed with the craftsmanship. I have restored raised panel walls in my house and for clients and could not have done better myself!
I am using the shutters I ordered as an interior application in my antique house and am very pleased with the results.
Fabrication and shipping was very timely!
A+++

I spent $200 on custom shutters and the first set I received was damaged beyond repair. The box was not damaged at all, so I knew someone at the company placed bent, cracked, and broken shutters in the box to ship to me. This concerned me but when I spoke to customer service about the horrible quality of their product they were not concerned at all. They told me they would never issue a refund under any circumstances. They shipped out a new set which I received today and 2 pieces are broken. I can't even put these on my house. The quality is disgusting and it shows what type of company this is by their lack of concern over the products they sell! This company stole $200 from us and I'm sure we're not alone. Do not purchase anything from Exterior Solutions! They ship products from manufacturers and never even look at the quality of the products their customers receive. It's obvious they only care about money.

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