firstchoice.co.uk

3.6 / 5

firstchoice.co.uk

3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score

3.4

Reviews

1

Social

5

Featured

5

Technical

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Reviews Analysis

32

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0

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0%

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Firstchoice.co.uk Review

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Last update: Fri, Mar 18, 2022 11:20 AM

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Firstchoice.co.uk Reviews & Complaints (32)

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delivery

price 3.3 /5

quality

customer service 3 /5

on-time

Booking online was relatively straightforward, although I definitely booked through Tui & not First Choice, so was surprised to receive confirmation from First Choice (I realise they are part of the same company)
However, I do have a query with my booking (nothing urgent luckily) but t sent the message 3 days ago & still not had a reply. So maybe it’s a little too soon to be asking me to post a review.
2

3 years ago

review by A. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have booked a few holidays over the years with first choice and find everything with them is very good
5

3 years ago

review by Mr Lewis

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Always book with first choice, have done for many years. Always had 5 star service.
5

3 years ago

review by Mr Summerhayes

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very easy to book what I wanted lots of choices once very straight forward to book on line and then get app on phone to see days clocking down your holiday and sort out seats api and excursion very easy
5

3 years ago

review by Mr Mulley

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been booking on-line using either First Choice or TUI for a number of years. It is just straightforward.
5

3 years ago

review by I. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Always use First Choice (Tui). Been travelling with them for years. Always the best value, can’t beat it.
5

3 years ago

review by Mr Collins

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

the process of actually booking once we had made our minds up was very easy and pain free.we have booked with first choice every year for the last 20 plus years so we know we can normally rely on them for most things hence why we have more than one holiday a year with them.
4

3 years ago

review by Mr Penil

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I always book with first choice , the ease of booking online , always brilliant hotels , never had delays or cancelled flights , may be lucky.
I’ve never had any problems ????
5

3 years ago

review by Mrs Bearder

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It would have been one star but for the very helpful Sarah Stewart online customer services. I understand that it was very busy with holiday bookings in January, but I was unable to access my booking for quite a while. I needed special assistance and extra legroom so it was vital that I could do this as quickly as possible. It would have been acceptable to receive an email or phone call to explain why no access was possible, when it would be available, and perhaps an apology. Also, it needs to be made clearer that when another airline is used, then extra legroom is not available. This is important for me, as I need to be able to stretch out my leg due to mobility issues. Thank you for reading this
2

3 years ago

review by U. P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Excellent easy to use website, means we've booked two holidays a year for the past five years with first choice
4

3 years ago

review by F. R.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Usually I have nothing but excellent service from TUI and have booked online regularly over the past eight years however; on this particular occasion, although my payment was authorised by my bank, it was rejected by TUI and I received no confirmation of my booking. What followed was a confusing period whereby inadvertently, a second booking was made for the same dates. My bank confirmed that two payments had been authorised and I had to make two separate phone calls to TUI customer service and my own bank in order to sort out the matter. Thankfully the problem was finally resolved (although not the reason my card was rejected) and I was able to make a new booking satisfactorily.
This has not deterred me as generally I have found the website simple and easily navigated and will continue to use the facility.
Regards
S. Glave
1

3 years ago

review by Mr Glave

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I am very disappointed with my latest experience with First Choice. I was looking at various holidays with First Choice and TUI a smy preferred travel providers of many years. Having looked almost daily over 4-6 week period and finally booking a trip. I was surprised to see that within 24 hours booking the whole offer for the same flight/resort changed from price per person x 3 (myself, wife and child) to a different price per person but with a free child place. In addition to this a £100 discount code was released, As at the time of calling more than 24 hours has passed, I was told there was nothing that could be done and that the marketing team are free to change around the deals they offer for the resort as and when they choose. I was told this could be referred to a different team who could discuss this with me but this was over a week ago and I have heard nothing.

This has left a very bade taste and I will think twice about using them in the future, which is a shame in view of the many years I have.
2

3 years ago

review by Mr Charlton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Flights from Bristol to Cape Verde during next winter were not available on line for about six weeks. I was about to book from Gatwick, did a final check for Bristol and discovered that they had been reinstated from Bristol. No explanation has been provided as to why the option was deleted for such a long period of time.
1

3 years ago

review by Mr Rees

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I do not like the new site the old one was much simpler and better.
1

3 years ago

review by Mr Gledhill

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I could have booked a similar holiday at a similar price, but only booked with First Choice as they advertised a 2% cash back through Top Cashback website. But when the purchase was recorded they wrongly gave 1%. I have complained about this and await a decision.
1

4 years ago

review by Mr Butler

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I book up to 4 holidays a year and all with TUI the booking procedure is quick and easy and the web site easy to navigate.
5

4 years ago

review by Mr Rogers

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Your employee Jack in welfare services spoke with myself on 3rd Feb and I was enquiring as to whether there as a fridge available for my medication, he promised to either phone or email me in 3 to 4 days.I am still awaiting a response 15th Feb I will not be able to travel without confirmation of fridge availablity
2

4 years ago

review by Mrs Innes

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Easy to Book - it only took 5 minutes.
5

4 years ago

review by E. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Always had excellent service from First Choice and the TUI group in general which is why we have booked again.
5

4 years ago

review by Phil Kingsbury

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I probably will use them again however, the First Choice site is not as easy as it used to be. First Choice used to be all inclusive. That is no longer the case.
4

4 years ago

review by S. C.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Firstchoice.co.uk Review

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