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Placed an order 10 days ago, made payment straight away, status of my order remains as "awaiting shipment". Send 2 emails requesting information/clarification, they don't even bother to answer... Very bad customer service, will give them a few more days to respond, otherwise will cancel order and try to get my money back.
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Made another order at followbest, paid straight away, and service here is even worse... Ordered product 2 weeks ago, status still remains as "awaiting shipment". I asked them a week ago about the unchanged status, and 2 days later I received their reply that my item would be shipped that day. Now, another week later, still no change in status and again no reply to my inquiry... Very disappointed with their customer service, needs a lot of improvement. I deal frequently with smaller companies on the internet, which deliver perfect service and keep their customers up to date with every step of the way, even send information if there is a delay.

FOLLOWBEST VERY BAD EXPERIENCE
I bought a steel ring on this website last September 2013 and I never received it. I asked for the refund but no answer. I sent lot of emails, but I still not have any answer. And there isn't any phone number to join them directly, so you are in front of a wall.
DO NOT BUY ANYTHING ON THIS WEBSITE FOLLOWBEST.

J'ai acheté une bague sur ce site en Septembre 2013 et je ne l'ai jamais reçu. J'ai demandé le remboursement mais pas de réponse. J'ai envoyé beaucoup d'emails, mais toujours pas de réponse. Et il n'y a pas de numéro de téléphone pour les joindre directement, donc vous êtes face à un mur.
N'ACHETER RIEN SUR SE SITE FOLLOWBEST.

I have ordered a ring from them a month ago, the quality is really, really good. I'm wearing it everyday! :-)

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