furdeco.co.uk

3 / 5

furdeco.co.uk

3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3 / 5

Trust Score

2.3

Reviews

1

Social

5

Featured

4.5

Technical

Is furdeco.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

21

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 20500 reviews

Smart.Reviews

3

21 reviews

Mamma

1

1 reviews

Reviews io

2.27

66 reviews

Trustpilot

4.4

20412 reviews

Furdeco.co.uk Review

No description for this company.

Furdeco.co.uk Customer Service Contacts

No contact details for this company.

Last update: Tue, Oct 12, 2021 11:51 AM

Write a review

Point: Average

Review furdeco.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Furdeco.co.uk Reviews & Complaints (21)

Filter reviews by tags

delivery 3.4 /5

price 3.4 /5

quality 3.4 /5

customer service 3.4 /5

on-time 3.4 /5

Totally Hopeless
Furdeco messed us about regarding a Tom Schneider furniture delivery, failed to honour the agreed date and made no attempt to contact us.
Having changed my work arrangements, was inconvenienced and out of pocket but no apology or offer to rectify the situation and ‘tough luck’ was the underlying message!
Rubbish service and abysmal customer care - avoid if at all possible.
1

3 months ago

review by david.childs50

#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)

AVOID AT ALL COSTS
Furdeco delivered me damaged furniture, an oak chest of drawers and 2 bedside cabinets, dumped it in my bedroom then left before I could check the delivery then forged my signature on the delivery note. I contacted the furniture company who arranged for Furdeco to collect the furniture a week later, 2 men turned one man attempted to carry an oak chest of drawers downstairs on his own, scuffing my landing and chipping paint of the wall. Then Left abruptly. I contacted Amardeep at Furdeco who called me a liar and told me the delivery driver picked the furniture up from outside my house as I wasn’t in. In all Furdeco damaged my furniture and then damaged my house to the tune of 200 quid then insulted me. DO NOT USE FURDECO
1

5 months ago

review by MattSparkes

Incompetent is being kind. From not returning phone calls, to loosing trailers (yes, I know it’s so easy loose such small items?), to surprising finding it again (that’s lucky ?), to booking you a priority delivery 7am-10am, to make amends, communications coming thick and fast now ?(Apparently printed all the packing labels and everything ready to go??). Received call on morning of delivery at 9.50am ‘oh whoops we only have half the order so can’t deliver now‘. ?Great, really great.
1

1 year ago

review by V. E.

Contacted last Wednesday for a delivery on Monday Nothing sent through giving a time slot so at 11 rang ferdecco to find out what time they were due to arrive I had swapped my days off to be home Monday and was told by a lady she would come back to me but the delivery would not be today I asked why she couldn’t tell me didn’t know was her answer At 3pm I phoned again as heard nothing Was told I need to wait for someone to come back to me no information just missed the delivery for today it’s now Tuesday at 2.15 no call no nothing why?? 600 pounds of furniture is somewhere
1

1 year ago

review by J. E.

Had an awful experience, I waited in and it wasn’t delivered twice. Clueless call centre workers in India told me numerous lies and disconnected me again and again when I asked to speak to a manager. First I was told it hadn’t been delivered to them (lie) then I was told it was damaged when they received it (lie) Still haven’t received my furniture and still haven’t got a straight answer
1

1 year ago

review by E. M.

Don’t use this delivery company, they are awful. They delivered a sofa which we ordered through a sofa company, it took them half an hour to get it into the house as they first started complaining that it was too heavy even though they were the ones that loaded it into the van in the first place. They wanted us to sign a disclaimer saying that if they damage the sofa bringing it into the house that they air not deemed liable as the sofa was “too heavy for them” I refused to sign this because I am not paying for their damage. The manager then called me to speak about how they would get the sofa into the house because the 2 men had told their manager that the access into the property was restricted and we should have made them aware of this, that was a ridiculous excuse a we have large double gates to the garden and patio doors that were both open into the property. There is no way that anybody else would struggle getting this in the house. The manager said they were going to need to take to sofa out of the box to get it into the house because of it being too big to fit into the property even though you could have fit a box double the size through into the house, we said no they either take it back and come back with someone else to help them or get it into the house in the box and unpack it in the property as they said it could get damaged bringing it in due to its weight. They didn’t listen to my instructions at all they took it out the box and brought it in unprotected and said their manager told them to at this point we had given up and if they damage it they are then held responsible as I didn’t sign to say they were exempt from liability. Luckily they didn’t damage the sofa but I am not happy at all with their service and will make sure they never deliver to us again. Also they didn’t have a Face mask or any kind of PPE to wear but we needed the sofa so we had to let them in even though I felt like they put us at risk.
1

1 year ago

review by T. O.

Telephoned by delivery men with time of arrival, arrived, carried boxes to designated area.. no PPI (obviously company thinks this is optional) Understand they had half the country to travel to with deliveries but with boxes all grouped together I tried my best to check boxes. Noted punctured box..... but they opened that one to show me that no damage was present to product. I mentioned I would take photos of the other said boxes before storing which I did. I then was asked to sign and print my name so......nothing was noted re the damaged box....so I am now informing you of the fact a few of boxes had damage and I have the photos. Men were pleasant but time should be allowed for proper observation of goods before customer signs.
4

1 year ago

review by J. W.

They came to collect a dining room suite that had to be returned and turned up with a van full of furniture. Complained legs were not removed from table but even if they were there wasnt room on already full van. Left without taking items. Why on earth turn up at 7.40 am with a van full of deliveries. What did they think they were collecting? Dolls house furniture?
1

1 year ago

review by J. C.

My Order of a Kitchen Sink was through Taps Uk and delivered via Furdeco. I was instructed to inspect the Goods for any damage before signing acceptance which my Husband and I attempted to do but the two Delivery Men gave us the distinct impression that they were in a hurry to get away so we felt rushed to carry out the inspection but other than this the delivery was on time and contact was maintained throughout .
3

1 year ago

review by Jackie Bailey

Extortionate phone line - call to cancel delivery date and make you call them back to rebook - I have an £8.50 phone bill from three return calls for the delivery Id already paid £30 For. Absolutely disgusting .
1

1 year ago

review by N. O.

Delivery was due on Monday with 3 hr time slot. Near the end of time txt came saying delivery cancelled And when I phoned I was told that the item hadn’t arrived at their depot though supplier said it had. Later told that it had just arrived and rebooked for Wednesday, but on Wednesday txt. to say delivery cancelled due to loading error. Phoned again to what sounded like an Indian call centre, and was blatantly lied to. Asked to speak to manager but call was transferred and then cut off. It is now impossible to speak to them on the phone and have had no further texts. I don’t know who is writing the positive reviews but the wording is very similar on all of them! The bad reviews are very similar to my experiences!
1

1 year ago

review by Terry Wall

IAPPALLING CUSTOMER SERVICE – AVOID THIS DELIVERY COMPANY!! I ordered 2 radiators via Screwfix to be delivered from Acova by Furdeco. I received a telephone call from a surly staff member who informed me of the date and time allocated for my order (6 days after the order was placed) I asked if it was possible to change the date as I would be at work and not at home. I was abruptly told that if I wanted to change the date the good would not be delivered till much later and possible not the same week. I agreed. I then received a text to confirm the date and time slot. I replied to confirm and received another text again confirming delivery date and time slot. No goods arrived. I tried to call Furdeco at the Tipton depot. I waited in a queue for 20 minutes only for my call to be terminated because it was 3 minutes passed the office finishing time. The Next morning I rang again. The “Customer Service” guy offered no explanation simply to say it was not in the warehouse. I asked why I had received 2 texts and a telephone call to confirm delivery when they didn’t have the goods. The guy did not reply. I also pointed out that according to the tracking system no date had been allocated for my delivery. Again he said that it was nothing to do with him and until the good arrived I would have to wait. I asked how long that “wait” would be and he said he didn’t know. As the person I was speaking to clearly couldn’t care less I asked to speak to someone who might be able to tell what had happened to my order. He then put me through to another extension that rang out and then disconnected me. I then contacted Screwfix to see if they could help. During the morning I had an e-mail from someone called Ryan who I presume worked for Furdeco but the e-mail did not make clear who he represented. Ryan said that there had been a loading error and they were trying to re-route the order and I might be able to have them delivered in a few days; though he was not certain. I decided that I could not wait and doubted that Furdeco ability to deliver these item without further problems and delays. I contacted Screwfix and received a refund. The contrast between the customer service offered by Screwfix and the complete lack of any at Furdeco was stark. Your Tipton staff needs urgent training as they are incapable of providing a competent service. The attitude and incompetence has resulted in Acova losing hundreds of pounds in sales and I will be telling friends and colleagues not to use Furdeco.
1

1 year ago

review by D. F.

Avoid at all costs I have never had the misfortune to deal with such an unprofessional company. Not only was there no regard for the current COVID 19 climate (no masks or gloves worn) but the delivery drivers have also caused damage to my property. After calling the company to come to a resolution it clear that customer service is not their strong suit or even on their agenda. I have sent 7 complaint emails over the last 19 days and not even so much as recieved an acknowledgement. Appalled would be the polite description for this bunch of cowboys. I hope no one else has to face what we are going through, especially knowing the insult that we have paid for a 'service' (if you can call it that!) that has resulted in damage.
1

1 year ago

review by P. L.

Brilliant service, gave me a 3 hour window and telephoned to say what time my delivery would be.
Best delivery service that I have had.
5

1 year ago

review by Karen Cockburn

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Delivery was fine, the two chairs were not up to standard bits missing holes drilled in the wrong place one seat went on ok the other didn’t comes out a bit at the back,very poor quality for the price,Would pay around £40 to £50 for both not £98,You need to let customers now how badly made the chairs are.
3

1 year ago

review by Robert Dumbarton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had made an order on a weekend expecting it during the week, eventually got an email of delivery date on the following Saturday, fair enough given the current climate for delivery time but I tried to change delivery address as item was to be delivered to my work which is not open on weekends. They could not change delivery address so was instead given a window of between 11 am and 2pm on the Saturday to be at work waiting on my delivery. At 13:55 I contacted Furdeco to enquire where my delivery was, after waiting in work since half 10, only to be told my delivery had been put on hold as they didn’t have a contact number for me?? Even although I had spoke to them over the phone and through email! Absolute joke. When I did get my delivery on the Monday the box had been opened and it looked as though it had been flung in the back of a Luton. Will not be ordering from anyone that uses them as a delivery service again as frankly in my experience with them they are as useful as a fart in space suit.
3

1 year ago

review by Bryan Duffy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The Sofa Company used Furdeco to deliver my two sofas and one chair. I received a call from the delivery men 15 minutes before they were due to arrive because they couldn't find me and also asked whether it was a 'level' delivery. I told them I was on the 3rd floor and they told me they therefore couldn't deliver. Some 20 minutes later they phoned again and said they were going to look at the stairs. When they did they VERY reluctantly said they would make the delivery. They then handled the boxes without care and were extremely hostile, bordering on aggressive. When I asked whether I could help they completely ignored me. They then threw the sofas and chair together and then left without saying anything to me. This was a truly horrendous experience and an upsetting one. Needless to say, I won't be ordering from the Sofa Company again and most certainly will never use Furdeco and I strongly advise you do not either.
3

1 year ago

review by Paul Winser

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After receiving three text confirming when I could expect my goods and after waiting in for a full Sunday, they didn't show up .... No phone call, no text, no email and their office aren't open on at the weekend so nobody to speak to... absolutely useless !!! I would never use them and never recommend this company.
3

1 year ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

furdeco called me to say they would arrive in a one hour slot and were right on time. Sinngh Jatinder and Singh Navjot were the delivery men and were most helpful in positioning the item and removing the packaging.
5

1 year ago

review by Mary Davey

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

They have damaged two Debenhams sofas on two separate by unpacking them using knives. Unsafe and dangerous I have now tweeted and written to the guardian on this company. Do not use them. Six months after purchasing these two sofas I am left with only a slashed damaged item and no apology from Furdeco
3

1 year ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Furdeco.co.uk Review

No description for this company.

Furdeco.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with