GPS Trackit

I've used GPS Track-it to manage my agency's fleet of vehicles for 4 years now. Any troubleshooting or training, they've been available and on time with follow-ups. Also understanding as our fleet grew and budgets changed to work with me to keep our clients and staff safe without compromising quality. Very helpful and understanding, and their product is super easy to use (love that it's web based so I can access it on my phone, iPad, Laptop, etc.) especially love automating reports and alerts, and adjusting as needed so i can 'set it and forget it." The data their product sends is perfect for following up on speeding, accidents, unsafe driving, and even more importantly tracking mileage to schedule routine maintenance (oil changes, tire rotation, etc.)

A lot of the features are easy enough to figure out with a little time to play around, but their YouTube tutorials and help desk staff are more than enough to go from zero to proficient.

Unfortunately, my experience over the past 3 years has been horrible. We've had 7 units and never have all worked 100% at the same time. In fact currently only 2 out of the 7 are working as I write this. I've spent 100s of hours on the phone with tech support, deinstalling, shipping units back, reinstalling only to continue to have issues. Tech support usually needs the unit back to troubleshoot which then requires more downtime and labor for us. So even after having their own certified installer reinstall all of our units we still continue to have the same problems on these units. Asked to cancel service and now they want me to pay $150 cancellation fee for each unit even though the units are not currently working and haven't for close to a year with all the issues we've had. Buyer beware with this company.

We have been using GPStrackit for about 4 years now. Knowing where our crews are at any given moment is a must and all the additional features and reporting make life much easier especially tracking vehicle maintenance this has eliminated massive excel spreadsheets a big plus. These reports save us time and money. They are always updating the services that they offer and any time we have a question, need support or to place an order they are always super responsive, helpful and if we ever have a issue it is always resolved in a timely manner. I would most define

To whom this may concern,

Our firm has been using the GPS service for several years now and we have nothing but great things to say about it. The customer service is absolutely my favorite part of working with the GPS system. When we need parts, new unit's or have questions, within minutes everything is taken care of. Melissa Fuentes is our customer service representative, and she is absolutely great to work with. She is extremely professional and courteous with all my needs, I can't say enough about her and I truly do appreciate her help whenever we need it. I have no negative feedback to provide but the word excellence! We will be life time customers and thank you for all yalls help!

Justin Robles
VP of Marketing
Robles 1 Demolition
San Antonio, TX

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