Cheap Parcel Delivery Courier Service - Hermes

3.7 / 5

Cheap Parcel Delivery Courier Service - Hermes

myhermes.co.uk
29 Reviews
3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

2.1

Reviews

5

Social

5

Featured

4.5

Technical

Is myhermes.co.uk legit?

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  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

29

reviews

vs

0

AI declined reviews

0%

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Myhermes.co.uk Review

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Last update: Wed, Mar 9, 2022 8:30 AM

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Myhermes.co.uk Reviews & Complaints (29)

On 23rd Nay I booked for a collection on 26th May. Chased them on 28th May as still not collected (spent 30 mins on phone). Was Told the driver was off in 26th (really!) was promised it would be collected on 29th to be delivered on 30th as it was a birthday present. Now it is 31st and parcel is still here and have been on phone for 40 minutes and still waiting to speak to someone. Thought I’d give them a 2nd chance after they lost my 1st parcel whilst it was travelling between 2 depots. Will never use them again. Phone just been cut off after 45 mins.
1

3 years ago

review by Paul P.

Ordered items from Marks and Spencer’s on a Friday evening late for next day delivery but would be delivered on Sunday, checked to see Hermes will be bringing it so read the reviews about them and became quite concerned regarding negative reviews. Informed by Hermes parcel will be delivered between 1pm - 3pm Sunday. It was delivered approx just after 12 noon by a pleasant courier.
5

3 years ago

review by Deleted User

I dread seeing my parcel is coming from Hermes as it never arrived. Latest order from EBay and tracking says we wasn’t in time and time again when we are, why don’t they call you? Now parcels have been returned to sender and they want to charge sender £6 to return goods. I am fuming, stay clear from them most shocking firm ever.
2

3 years ago

review by Julie D.

Hermes emailed me saying they had delivered my parcel yesterday at 1554. At that time there were 3 adults home, 2 working on the front garden driveway at the time my parcel was meant to have been delivered. Hermes did not come yesterday and they certainly did not leave my parcel. The question is , who has it and where is it? Holly the so called ‘Virtual assistant’ is a joke. I tried calling to speak to someone but couldn’t get through to any customer service representative.
1

3 years ago

review by Georgia Fegredo

3218970254579585 I been sending parcels and they not going to the customers,I payed insurance for all. And they lost more them 10 parcels and they never refunded single one.the worst company to send with. Please avoid
1

3 years ago

review by Hamza Z.

This has to be my worst experience ever, Received an email that my parcel was with them on Sunday 17th 1 week later still haven't received parcel can't get speaking to anyone dreadful service never will use this company again.
2

3 years ago

review by Deleted User

Had problem with a parcel so nipped in the depot at plympton hoping they could answer my question I never entered warehouse I stood outside and a young man scruffy mousey hair with a jacket with fire warden on it looked at me I went to speak and the rudeness was unbelievable he shouted that he wasn't going to help and walked away it was truly unreal
2

3 years ago

review by Deleted User

5 days ago I paid for 3 parcels to be collected the following day as I am not only one of the shielded but also unable to drive at the moment. So disappointed to still have my parcels here. My son keeps asking if his is on its way. I have to keep saying no not yet. Now it is a Bank holiday Monday. Will not be using this home collection service from Hermes again.
1

3 years ago

review by Casi H.

Waited in all day (Saturday), put a note on the front door where parcel would be if we were out. Still not collected by 5pm. We were all in when my son noticed a Hermes missed collection card in the hall. Courier didn’t knock and didn’t see the rather large note that I left right next to the letter box where she posted her card through!
2

3 years ago

review by Deleted User

Sent a parcel back to Amazon using this company, said they tried to deliver 3 times, really!!! Then said they couldn’t locate address, I gave them another Amazon address and then it went missing. I filled in a claim form and was told I would only get £20 plus postage refunded so I am £49 out of pocket because or THEIR incompetence,Fuming customer service is diabolical , certainly wouldn’t recommend Hermes at all
1

3 years ago

review by Fuming Linda

In the last month MyHermes have "lost" 2 parcels > £100 - I think they may have dubious staff as this looks like a pattern - if you have something of value to send, don't use Hermes - in fact just don't use Hermes
2

3 years ago

review by Martin Fears

I had a collection (return) Hermes should have come Tuesday but didn't. Have emailed them 4 times but altho' the reply stated they would contact me within 24hrs I've heard nothing. I'm asking for a refund so I can take parcel to P.O. This Company has no Customer Care.
2

3 years ago

review by Deleted User

Paid for a parcel to be collected and delivery but 5 days later still on the door step. No way of contacting them unless pay £6 for connection. Tracking number just says not received yet absolutely disgusting company taking money for no service
2

3 years ago

review by Rich Bates

"The most complained about courier" bbc Watchdog. Please visit sign and share : change.org/Hermes_Victims
1

3 years ago

review by Mrpc V.

I posted my return item to Debenhams using the pre paid label the last week in April, ref 3491105488184675. It has since shown as processing then i received an email saying it had been lost at depot? And i should contact Debenhams?? Item cost me £103.00 and i am disgusted with the service provided. I will never use Hermes again and will spread the word! Avoid at all costs.
1

3 years ago

review by Steven Halliday

Don't know who they get to write good reviews for them,they are the most diabolical courier service.I am sure they only get used because they are cheap.You get what you pay for!.My two parcels were due two weeks ago(they only emailed info on one),i don't know which planet they are on,i thought we had been in lockdown for eight weeks,the shory story is my parcels were not delivered apparantly i was on holiday !.Ha ha.I had no card left to say they had been.They did not attempt to deliver twice more as they should just sent the parcels straight back to the retailer,who a week and a half on still has not got them.They tell me that a lot of parcels disappear from that courier.So beware everyone,never ever use them ,you can't contact them either.This is not the first parcel to "disappear"when i have been waiting for a delivery,but it will be the last,
2

3 years ago

review by Deleted User

Had no problem with delivery in fact it was delivered 5 days earlier, well done Hermes. Baz Evans Shropshire
5

3 years ago

review by Deleted User

Ordered hanging baskets from Thompson and Morgan - package came very damaged, with 'repair' done by Hermes and hanging baskets had soil spilt and plants in the hanging basket badly damaged and dried out due to delivery time. Not sure why a reputable garden company uses such a rubbish courier service
2

3 years ago

review by Deleted User

In the last few days I should have received up to 11 packages only received 4, still chasing other 2 to make it 6. They have 0% reliability and all my packages are damaged opened with a key or something to see the content possibly by the driver.
2

3 years ago

review by M. Munye

No collection over the course of 2 days and very dead end refund system, so I shall use the post office instead. to add to it the website is not very good and in this day and age you need to be on top of your game with websites and theirs looks very much like DPD just a different colour... Cheap and nasty service, considering I had no service whatsoever.
2

3 years ago

review by Jeanpierre Bonello

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Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites

Myhermes.co.uk Review

myhermes.co.uk

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