Octopus

4.1 / 5

Octopus

4.1 Great
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4.1 / 5

Trust Score

2.9

Reviews

5

Social

5

Featured

4.5

Technical

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Octopus.energy Review

octopus.energy

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Last update: Wed, Mar 9, 2022 8:30 AM

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Octopus.energy Reviews & Complaints (40)

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price 3 /5

refund 3.5 /5

customer service 4.2 /5

I've recently switched to Octopus as my previous tariff from the other provider was running out. Chose them as they were the cheapest and green energy is a plus. Transfer went smoothly no problems at all. I used code to get £50 of credit. Can offer my code if someone is interested. Highly recommended! https://share.octopus.energy/dense-mule-500
5

4 years ago

review by Soph L.

I joined Octopus energy about 8 months ago and have received excellent customer service from them. They've replied to any email I send them within the next 24 hours which is great if you need something sorted quickly. They also provide you with a link to refer people to the company of which each of you receive £50 when the new customer switches across! My link is shown below: https://share.octopus.energy/best-okapi-942
5

4 years ago

review by Jonathan Holbrook

#customer service(5/5)

Payments put up within 1st month by 45% claiming my past readings indicated higher usage? Even though I complained they still rose a month afterwards whilst I was in credit? Since left, requested my credit back but they have continued to take money from my account. No reply to my emails. Absolute sham of a company.
2

4 years ago

review by Lee Ridgway

100% GREEN 100% CLEAN Low tariffs. 5* Customer Service Special tariffs for owners of Electric Vehicles, Solar Batteries and Storage Heaters - look for they're 'Agile Octopus' and 'Octopus GO' tariffs. . If that's not enough, if you switch to them using my special referral link below you will receive:- . 1) An immediate £50 credit on your account. 2) Your own referral link to pass on to everyone you know - then YOU will receive a further £50 for every one you refer. 3) A spin on the "Wheel of Fortune" each time you submit a meter reading. (One spin per fuel per calendar month). 100% Green - 100% Clean - 5* Service - NO exit fees Unbelievable - what's not to love?. Here's my link:- . https://share.octopus.energy/peach-snail-967 . Happy Switching!!!
5

4 years ago

review by Aa G.

#customer service(5/5)

This company have saved me a fortune on my monthly bill, great customer service and easy to use app for metre readings and it's all green energy. Use my referal code for £50 FREE CREDIT: crisp-dream-407
5

4 years ago

review by Deleted User

#customer service(5/5)

Use my code and get £80 not £50 just send me a email ,and i will send you another £30 via paypal ? £80 credit on your account when you switch – GUARANTEED! ? Your very own referral link to pass around to everyone YOU know ? £50 credit on YOUR account for everyone YOU refer – and £50 for THEM ? NO exit fees – NO commitment – Leave any time ? 2-minute online switch ? NO Salesman ☎️ NO Telephone calls ? NO Hassle ? 5 ⭐️ Service from friendly, knowledgeable staff ? Low Fixed & Variable tariffs ? Special off-peak tariff for electric vehicle owners ? 100% Renewable electricity ? Love Green ? Just 1 or 2 referrals a month could pay your energy costs
5

4 years ago

review by Mike A.

Get £80 not £50 use my code and after your switch its live pm and i will send you another £30 via paypal ? £80 credit on your account when you switch – GUARANTEED! ? Your very own referral link to pass around to everyone YOU know ? £50 credit on YOUR account for everyone YOU refer – and £50 for THEM ? NO exit fees – NO commitment – Leave any time ? 2-minute online switch ? NO Salesman ☎️ NO Telephone calls ? NO Hassle ? 5 ⭐️ Service from friendly, knowledgeable staff ? Low Fixed & Variable tariffs ? Special off-peak tariff for electric vehicle owners ? 100% Renewable electricity ? Love Green ? Just 1 or 2 referrals a month could pay your energy costs energyreferral.co.uk
5

4 years ago

review by Mike G.

I have recently joined Octopus and so far I am very disappointed. Having moved into a new house which has a dangerous 3 phase meter in an open wooden box in our garden we have been told this needs changed urgently. More concerning I have young children playing in the garden. Octopus have been very unhelpful at correcting this and so far we are waiting 5 weeks for their engineer. What is now concerning is they will not give a set time which is useless as the engineer needs to be on site the same time as our electrician and the DNO. I am currently looking at changing from Octopus due to this poor service and huge health and safety issue which is not being resolved.
2

4 years ago

review by Deleted User

Having now been with octopus energy for a year I cannot recommend them high enough. Their estimate and price for my usage/cost was spot on (unlike other suppliers who's estimate was low and bumped up my monthly charge soon after joining). My account visibility is clear (again unlike others I've used which seem to try and confuse), and i can get a refund frommy octopus account without having to jump through hoops if I find that my usage for a period is low. On top of that I get a chance to win credit to my account every month and can leavevsithout penalties whenever I want, but that I would. One of the best, and cheapest energy suppliers I've come across. Also if you use the link below as a recommendation, you get £50 credit to your account when you switch....can't be bad. Just use the following removing the spaces https:// share.octopus.energy / azure-dog-74 or go to their website and use azure-dog-74 as the recommendation code
5

4 years ago

review by Deleted User

#price(5/5) #refund(5/5)

Recently moved into a new property and have switched to Octopus Energy from British Gas. 1. Much cheaper. 2. Green energy. 3. Offered great 2 year rate. 4. Easy to contact. 5. Simple to upload readings. For anyone interested in joining, use the link below and you will get £50 free credit straight away: https://share.octopus.energy/rose-cloud-237
5

4 years ago

review by Andrew P.

These excellent reviews must be fake We have had a simply awful experience with octopus Energy The customer service is appalling with weeks between replies and no way to escalate issues We have had to have our meters changed which took an age even though one of them wasn’t working ( they said it was) and then they ripped us off and felt we should be grateful full. Had to chase the joining insensitive and currently do not have a working display probably so we cannot see how they are continuing to rip us off!! They have taken two payments in January with no explanation- would not recommend at all!!!
1

4 years ago

review by Melanie N.

#customer service(3/5)

Fantastic energy supplier £50 credit Fantastic energy supplier uswitch best supplier 2019, cheapest for my switch, green energy, great customer service and you can alter your monthly payment on the app. The offer is still on whereby you can receive £50 credit when you switch via the below link, pasting to your browser. https://share.octopus.energy/zappy-stone-120
5

4 years ago

review by Leslie L.

#customer service(5/5)

I changed over to Octopus just over a months ago, transferring easily and smoothly and it is the best thing I have done. I can't believe how good they are, their customer service is exceptional, via email, I no longer have to hang on the phone for hours ending up stressed and frustrated. Their administration via email is absolutely spot on. I gave my meter readings yesterday afternoon and straight away I had my bill - it was laid out simply and easy to understand, showing my readings, how much Gas and Electricity I had used etc. I am really happy with the price. Have not had any reason to contact them as all so far has been fine.
5

4 years ago

review by Pauline Tweddell

#price(5/5) #customer service(5/5)

Terrible customer service currently 2 complaints open with this company. Very poor in my experience
1

4 years ago

review by Deleted User

#customer service(3/5)

I've been with Octopus Energy for 18 months now and I have absolutely no reason to switch. I am enjoying cheaper energy, excellent Customer service and a very good referral scheme - see below. Use my link here to switch (copy and paste into your browser) - but first look at the benefits below - incredible:- . https://share.octopus.energy/peach-snail-967 . Look at the benefits:- ? £50 credit on your account when you switch – GUARANTEED! ? Your very own referral link to pass around to everyone YOU know ? £50 credit on YOUR account for everyone YOU refer – and £50 for THEM ? NO exit fees – NO commitment – Leave any time ? 2-minute online switch ? NO Salesman ☎️ NO Telephone calls ? NO Hassle ? 5 ⭐️ Service from friendly, knowledgeable staff ? Low Fixed & Variable tariffs ? Special off-peak tariff for electric vehicle owners ? 100% Renewable electricity ? Love Green ? Just 2 referrals a month could pay your energy costs . When you've built up a credit, you can either 1) Lower my Direct Debit OR 2) Take a payment holiday OR 3) Request a refund (They even provide special links on your account page to do this). https://share.octopus.energy/peach-snail-967 . Don't pay more than you have to for your energy. . ? Happy switching !!!!
5

4 years ago

review by Octopus Energy

#refund(5/5) #customer service(5/5)

Update 7 months later Octopus has been prompt, efficient and maintains competitive prices. I am considering changing to a cheaper tariff, but the ease of dealing with the company weighs in their favour.If you are considering joining octopus, you can register using this link to get £50 credit https://share.octopus.energy/sky-stone-55
5

4 years ago

review by Ladyd X.

#price(5/5)

Renewed for second year, I'm on dual electricity/gas with smart meter. No problems so far, prices one of the cheapest. The easiest process of switching I've expierienced No early exit fees so it's good too if you like shopping around more often You can get 50 credit if you go through my link so I will get 50 too :) thanks share.octopus.energy/ocean-mink-871 Martin
5

4 years ago

review by Martin E.

#price(5/5)

Switched to British Gas on 5th February. Octopus took further direct debit on the 15th February. Bit if a surprise as I they already owed me over £300 in overpayment. Now it's over £400. Tried emailing - no replies. Tried phoning - eventually got through only to be told they were waiting to agree electricity charge with BG. Contacted BG. No all done. They are fine while you are a customer, but when they gave your money and are no longer a customer seems to be a bit tricky getting it back.
2

4 years ago

review by Anne Cleverley

Been with them over 2 years now and will continue to do so, great service and great prices. They give you 50 pounds for signing up as a referral and then if you refer someone you get 50 each time, or 100 If it’s a business! Check it out for definite... use the below link to get 50 pounds off! Share.octopus.energy/dusk-hawk-983
5

4 years ago

review by Deleted User

#price(5/5)

I have been an Octopus customer for 6 months. I can tell you this company is sham. They promised to put me on go tariff but after six months nothing has happened. One excuse after the other even though the smart meter 6 months but my tariff is on the expensive tariff. the company keep dragging on while I am being charge £117 per month only for electricity. This company is a joke run by fraudsters. thanks
1

4 years ago

review by Tj Y.

Octopus.energy Review

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